#1 AI-Powered Customer Service Chatbot
AI Customer Service Bot
Aisera’s AI Customer Service Chatbot works with the tools and systems you already use to deliver an exceptional customer experience through multilingual conversational intelligence and automation. It learns from every touchpoint and automates repetitive inquiries and workflows using Conversational AI & Automation. Helping customers help themselves also empowers agents, who can now focus on issues that require a human touch.
By augmenting human intelligence, an AI Customer Service bot helps your organization nurture and satisfy customers who then purchase more, remain loyal, and tell the world how they value you.
- Increase CSAT and NPS
- Reduce service costs with enhanced self-service
- Improve agent experience
Featured Capabilities of AI-Powered Customer Support
A customer service chatbot uses artificial intelligence (AI), machine learning, and natural language understanding (NLU) to mimic human speech. Businesses have been steadily adopting chatbots and incorporating them into their service models to answer customer questions and automate routine tasks.
One of the most common uses of AI in customer service is chatbots. Businesses already use chatbots of varying complexity to handle routine questions such as delivery dates, balance owed, order status or anything else derived from internal systems.
Using advanced technologies including Conversational AI, NLU Search, Unsupervised NLP, Conversational Automation, Machine Learning and Knowledge Management based on FAQs, Aisera’s AI-Powered Customer Service solution auto-resolves customer support requests instantly to improve customer service experience dramatically.
That’s where AI-powered chatbots come in. While chatbots for customer service can’t replace human agents, they help speed up the customer support experience by answering easy customer questions and collecting important information that support agents need to solve a case quickly. AI chatbots help companies deliver superior customer service and increase customer satisfaction.
Dynamic Knowledge Base
Connect multiple and disparate knowledge bases across siloed departments to build a knowledge graph to resolve customer issues and requests in a unified manner.
Unsupervised NLP and Semantic NLU
Leverage Aisera’s AI technology built-in industry understanding to deliver context-driven conversational resolutions through your virtual assistant for verticals including High Tech, Retail, Financial Services, Biotech, Pharmaceuticals, and Healthcare.
Workflow and API Orchestration
Connect to various enterprise application systems using APIs, creating customer service automation that is triggered conversationally or through system events.
Integrate with your existing service tools and IVR applications such as Avaya, NICE inContact, Genesys, and Cisco to offer customers an NLP and AI-driven conversational experience to resolve contact center service requests autonomously.
Live Agent Escalation
Integrate with live chat systems of leading CRM and case management or ticketing systems such as Salesforce, Zendesk, 8×8, and Freshdesk to seamlessly hand-off of support chatbots requests to a live human agent in real time.