AI Customer Service

Delivering exceptional experiences for support teams with immediate customer self-service automation and case deflection.

AI Customer Support Software

Aisera’s AI Customer Service chatbot works with the tools and systems you already use to deliver an exceptional customer experience through multilingual conversational intelligence, generative AI and automation. It learns from every touchpoint and automates repetitive inquiries and workflows using Conversational AI & Automation. Helping customers with reduced wait times also empowers agents, who can now focus on issues that require real-time customer interactions.

By augmenting human intelligence, an AI Customer Service bot helps your organization nurture and satisfy customers who then purchase more, remain loyal, and tell the world how they value you.

AI-powered customer support enables you to develop deeper insights and build a better user experience. This leads to improving online customer experience, retention rates, brand image, preventive help, and even the generation of revenue. In fact, generative AI is expected to boost company productivity by up to 40% by 2035.

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  • Increase CSAT and NPS
  • Reduce service costs with enhanced self-service
  • Improve agent experience
Data Sheet

Featured Capabilities of AI-Powered Customer Service

A customer service chatbot uses artificial intelligence (AI), machine learning, and natural language understanding (NLU) to mimic human speech. Businesses have been steadily adopting chatbots and incorporating them into their service models to answer customer questions and automate routine tasks.

One of the most common uses of generative AI in customer service is chatbots. Businesses already use chatbots of varying complexity to handle routine questions such as delivery dates, balance owed, order status, or anything else derived from internal systems.

Using advanced technologies including Conversational AI, NLU search, unsupervised NLP, Conversational Automation, machine learning, and knowledge management based on FAQs, Aisera’s AI-Powered Customer Service solution auto-resolves customer support requests instantly to improve customer service experience dramatically.

That’s where AI-powered chatbots come in. While chatbots for customer service can’t replace human agents, they help speed up the customer support experience by answering easy customer questions and collecting important information that support agents need to solve a case quickly. AI chatbots help companies deliver superior customer service and increase customer satisfaction.

Dynamic Knowledge Base

Connect multiple and disparate knowledge bases across siloed departments to build a knowledge graph to resolve customer issues and requests in a unified manner.

AI Customer service

Unsupervised NLP and Semantic NLU

Leverage Aisera’s generative AI technology built-in industry understanding to deliver context-driven conversational ChatGPT experiences and auto-resolutions through your virtual assistant for verticals including High Tech, Retail, Financial Services, Pharma & Biotech and Healthcare.

AI Customer Service, AI Chatbot, Conversational AI

Workflow and API Orchestration

Connect to various enterprise application systems using APIs, creating customer service automation that is triggered conversationally or through system events.

AI Service Management

Conversational IVR

Integrate with your existing service tools and IVR applications such as Avaya, NICE inContact, Genesys, and Cisco to offer customers an NLP and AI-driven conversational experience to resolve contact center service requests autonomously.

conversational AI, conversational IVR

Live Agent Escalation

Integrate with live chat systems of leading CRM and case management or ticketing systems such as Salesforce, Zendesk, 8×8, and Freshdesk to seamlessly hand-off of support chatbot requests to a live human agent in real-time.

self-service ai, AI Customer Service, AI Chatbot

What Our Customers Say

"Aisera is leading AI technology that enabled us to improve our productivity while still providing a compelling customer experience. Our partnership with Aisera has allowed us to achieve significant business outcomes, and we are now seeing appreciable deflection of cases within the addressable spectrum for Aisera."
Aneel Jaeel
SVP, Customer Success Group at McAfee
“During these challenging times, NJ Transit provides essential transportation to hospital workers, first responders, and others on the front lines. We partnered with Aisera’s AI Service Desk and Microsoft MS Teams in providing self-service to users, employees, and service agents to improve NJT operations, productivity, and user engagement.”
Bilal Khan
Chief Technology and Security Officer at NJ Transit
"At Dartmouth, we wanted our faculty and students to have immediate answers to their Information and Technology questions online, especially during COVID. With Aisera, we have seen over 60 percent of all IT service desk inquiries auto-resolved through Aisera’s AI Service Desk. Aisera is helping us achieve our goals to innovate and deliver an AI-driven conversational service experience throughout our institution. Our service desk staff and customers are extremely happy with our new next-gen service desk delivery model."
Mitch Davis
CIO at Dartmouth
"Aisera is a leading-edge technology that delivers immediate value. Aisera’s AI Service Desk solution is very unique in improving user experience and resolving IT requests autonomously—reducing the workload on service desk teams, while enabling them to focus on critical business issues."
Gary Wang
Federal Vice President, Cloud, Infrastructure, and Security Services at SAIC/Unisys
“By streamlining our employee service experience to auto-resolve support requests using workflow automation, knowledge, and service catalogs from ServiceNow, Aisera enables Zoom employees to get instant answers to their IT issues. We are ecstatic with the results and benefits that Aisera’s AI Service Desk has given us.”
Gary Chan
Head of IT Infrastructure and Employee Services at Zoom
“Dave wants customers to feel empowered when using our product. Conversational AI a great way for us to immediately provide value and elevate our customer experience. Aisera is a partner we could collaborate with to create and quickly deploy a smart solution that puts customers first, enabling us to see results almost immediately. We look forward to growing with Aisera as a partner and creating dynamic customer solutions.“
Mia Alexander
VP, Customer Success at Dave
"At Ciena, we want our employees to be productive. This means they shouldn’t be trying to figure out how a ticketing tool works, nor should they be waiting around for a tech to fix their issues. We believe that 75 percent of all incidents can be resolved through Aisera’s technology, and we believe we can apply Aisera across multiple platforms. Aisera doesn’t just make great AI technology, they understand our problems and partner with us closely to achieve our mission."
Craig Williams
CIO at Ciena
"Aisera's technology helps us predict complex operational issues before they can affect our business operations. Aisera’s AI Service Experience solution provides value for Autodesk by successfully detecting and predicting major incidents to improve business uptime and service availability."
Prakash Kota
CIO at Autodesk
We chose Aisera to provide Medallia employees great employee experiences as we moved campuses in the Bay Area and continue to scale and increase our global facilities footprint. The Medallia Work Place Services (WPS) team implemented the Aisera platform and its AI-driven chatbot as its first form of global support.
Ashwin Ballal
CIO at Medallia
"Aisera is definitely cutting edge above a lot of other vendors we looked at. Automated intelligent workflows really stood out with Aisera and we saw an immediate pick up in resolution rates that reduced customer effort and helped us drive business outcomes."
Randy Barr
CIO at Aryaka
"Aisera’s AIOps solution is yielding good benefits and value for Autodesk's IT Operations and Service Management teams by preventing outages. Autodesk is now able to proactively detect and predict major incidents with Aisera’s Major Incident Predictor and Dynamic CMDB. Aisera is helping us improve business uptime and service availability by auto-resolving incidents and delivering a fast MTTD."
Navaneeth N
Operations Manager at Autodesk
"As a service provider to businesses ranging from mom-and-pop shops to global enterprises, 8x8 is always looking for ways to innovate our customer service experience, and Aisera is a critical part of that. Their Conversational AI empowers us to auto-resolve support requests in seconds, and our customers love how quickly they can get answers to get on with their business. Aisera's AI Customer Service solution is game-changing!"
Joel Sandi
Sr. Manager, Customer Support Operations at 8x8
“Aisera’s AI technology is transforming our Service Desk to enable a true self-service experience for our employees. With Aisera, we can provide faster solutions to employee problems and provision their requests from IT. Aisera's conversational AI and RPA have significantly improved our employee experience in requesting catalog items and searching knowledge bases for relevant answers to continuously self-learn and improve."
Shankar Subramanian
IT Service Desk Manager at Ciena
“Zoom saw unprecedented growth, which created a need for AI and automation for its customer service to offer a great user experience with accurate and timely service request resolutions. Zoom chose to partner with Aisera to deliver automated case resolutions for billing, subscription management, and technical support-related customer requests. Aisera’s AI Customer Service solution has been instrumental for Zoom’s customer service organization to deliver an exceptional user experience and improve overall customer satisfaction.”
Nick Chong
Head of Global Services & Support at Zoom

AI Customer Service FAQs

What is a customer support chatbot?

A customer support chatbot is designed to answer customer questions by leveraging existing knowledge resources. They are also programmed to recognize the context of the conversation along with the content of the request.

Are chatbots good for customer service?

Chatbots serve as a support system that allows customer support and service to perform to the best of their abilities. Chatbots provide immediate answers, can route a customer to the correct knowledge article or seamlessly hand-off to a support agent, and reduces hold times, phone line congestion, and unnecessary support tickets.

How is AI used in customer service?

AI works with existing tools to deliver an exceptional customer experience through multilingual conversational intelligence and automation. It learns from every touchpoint and automates repetitive inquiries and workflows using conversational, generative AI and automation in a ChatGPT-like interaction for the enterprise.

How has AI improved customer service?

By automating 65-80% of repetitive tasks, customer service and support agents can focus on more challenging and complex issues that require human interaction. AI also provides 24/7 availability, consistent service, proactive help, personalized service, predictive behavioral analysis, and more.

Will AI take over customer service?

Generative AI for enterprise will help augment the delivery and automation of customer service, as well as empower support agents to be more productive and focus on escalations.