AI Customer Service

Delivering exceptional experiences for support teams with immediate customer self-service automation and case deflection.

AI Customer Support Software

Aisera’s AI Customer Service chatbot works with the tools and systems you already use to deliver an exceptional customer experience through multilingual conversational intelligence, generative AI and automation. It learns from every touchpoint and automates repetitive inquiries and workflows using Conversational AI & Automation. Helping customers with reduced wait times also empowers agents, who can now focus on issues that require real-time customer interactions.

By augmenting human intelligence, an AI Customer Service bot helps your organization nurture and satisfy customers who then purchase more, remain loyal, and tell the world how they value you.

AI-powered customer support enables you to develop deeper insights and build a better user experience. This leads to improving online customer experience, retention rates, brand image, preventive help, and even the generation of revenue. In fact, generative AI is expected to boost company productivity by up to 40% by 2035.

  • Increase CSAT and NPS
  • Reduce service costs with enhanced self-service
  • Improve agent experience

Featured Capabilities of AI-Powered Customer Service

A customer service chatbot uses artificial intelligence (AI), machine learning, and natural language understanding (NLU) to mimic human speech. Businesses have been steadily adopting chatbots and incorporating them into their service models to answer customer questions and automate routine tasks.

One of the most common uses of generative AI in customer service is chatbots. Businesses already use chatbots of varying complexity to handle routine questions such as delivery dates, balance owed, order status, or anything else derived from internal systems.

Using advanced technologies including Conversational AI, NLU search, unsupervised NLP, Conversational Automation, machine learning, and knowledge management based on FAQs, Aisera’s AI-Powered Customer Service solution auto-resolves customer support requests instantly to improve customer service experience dramatically.

That’s where AI-powered chatbots come in. While chatbots for customer service can’t replace human agents, they help speed up the customer support experience by answering easy customer questions and collecting important information that support agents need to solve a case quickly. AI chatbots help companies deliver superior customer service and increase customer satisfaction.

Dynamic Knowledge Base

Connect multiple and disparate knowledge bases across siloed departments to build a knowledge graph to resolve customer issues and requests in a unified manner.

AI Customer service

Unsupervised NLP and Semantic NLU

Leverage Aisera’s generative AI technology built-in industry understanding to deliver context-driven conversational ChatGPT experiences and auto-resolutions through your virtual assistant for verticals including High Tech, Retail, Financial Services, Pharma & Biotech and Healthcare.

AI Customer Service, AI Chatbot, Conversational AI

Workflow and API Orchestration

Connect to various enterprise application systems using APIs, creating customer service automation that is triggered conversationally or through system events.

AI Service Management

Conversational IVR

Integrate with your existing service tools and IVR applications such as Avaya, NICE inContact, Genesys, and Cisco to offer customers an NLP and AI-driven conversational experience to resolve contact center service requests autonomously.

conversational AI, conversational IVR

Live Agent Escalation

Integrate with live chat systems of leading CRM and case management or ticketing systems such as Salesforce, Zendesk, 8×8, and Freshdesk to seamlessly hand-off of support chatbot requests to a live human agent in real-time.

self-service ai, AI Customer Service, AI Chatbot

What Our Customers Say

AI Customer Service FAQs

What is a customer support chatbot?

A customer support chatbot is designed to answer customer questions by leveraging existing knowledge resources. They are also programmed to recognize the context of the conversation along with the content of the request.

Are chatbots good for customer service?

Chatbots serve as a support system that allows customer support and service to perform to the best of their abilities. Chatbots provide immediate answers, can route a customer to the correct knowledge article or seamlessly hand-off to a support agent, and reduces hold times, phone line congestion, and unnecessary support tickets.

How is AI used in customer service?

AI works with existing tools to deliver an exceptional customer experience through multilingual conversational intelligence and automation. It learns from every touchpoint and automates repetitive inquiries and workflows using conversational, generative AI and automation in a ChatGPT-like interaction for the enterprise.

How has AI improved customer service?

By automating 65-80% of repetitive tasks, customer service and support agents can focus on more challenging and complex issues that require human interaction. AI also provides 24/7 availability, consistent service, proactive help, personalized service, predictive behavioral analysis, and more.

Will AI take over customer service?

Generative AI for enterprise will help augment the delivery and automation of customer service, as well as empower support agents to be more productive and focus on escalations.