What we do

AI Service Management (AISM)

There are many examples of disruption in the consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations?

AISERA helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AISM solution for IT, HR, Customer Service, Facilities, and IT/Cloud Operations. With AISERA, organizations can provide a personalized and proactive experience for users by automating the resolution of tasks and actions.

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AISM-AI Service Management
Conversational AI

Who we are

Our team came together to serve youWe’re here to deliver you an amazing experience that is fueled by the passion to change the day-in-the-life of service agents and users. Our goal is to make agents become “super agents” by automating common actions and tasks. This enables agents to focus on high-value work, while users resolve their issues with self-service. We hail from companies such as ServiceNow, Splunk, VMware, Google, Microsoft, SAP, and LinkedIn. We’re supported by top tier VCs and industry luminaries from Amazon, Google, Salesforce, Microsoft and VMware.
Superb customer & employee experience is our passionTo deliver an exceptional customer and employee experience, we use state-of-the-art technologies around artificial intelligence, deep learning and machine learning. Our cloud-native solution is purpose-built for enterprise hybrid and multi-cloud environments to autonomously resolve repetitive requests, tasks, and complex workflows with Intelligent Process Automation. Conversational AI, NLU Search and unsupervised NLP speeds remediation of requests and resolution of tickets, while drastically improving user productivity and reducing support and operational costs.
AI for ITSM Video

Check out this short video to learn more about how to improve employee and customer experience and reduce costs with our AISM solution.

AISERA proactively auto-resolves requests to meet high user demands for faster resolutions. Automating multi-step conversations and understanding broader intents, sentiment, and key messages from users enable businesses to deliver exceptional service experiences.

AISERA solutions are non-disruptive and integrates with existing systems.

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