Elevate Your Employee & Customer Experience

Automate complex IT, HR and Customer Service workflows for powerful self-service experience

Elevate Your Employee & Customer Experience

Automate complex IT, HR and Customer Service workflows for powerful self-service experience

World-Class Organizations Choose Aisera

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AI Service Experience

End-to-End Enterprise Service Automation

Aisera empowers organizations with business uptime, improved productivity, cost reduction, and a consumer-like self-service experience for both employees and customers.

End-to-End Enterprise Service Automation


Turn your business into a high-volume resolution engine at speed and scale. Enable quick, accurate self-service resolution of customer and employee service issues while users enjoy a personalized, proactive, and secure Artificial Intelligence (AI) Service Experience–end-to-end.

Aisera’s AI in IT Service Management (ITSM) platform drives an efficient, automated service experience with AI-based multilingual conversational engagement across any channel and workflow automation. Empower customers, agents, and employees with greater productivity at a lower cost.

Our Conversational AI and RPA solutions deliver concierge-grade service across IT, HR, facilities, sales, customer service, and operations. Integrate with existing ticketing systems, help desks, knowledge bases, CRM systems, contact centers, and customer service systems to automate resolutions in seconds.

Employee Experience

Automate complex employee workflows and requests to supercharge employee productivity. With built-in employee vocabulary, Aisera understands user intent and sentiment and executes employee self-service resolution in seconds. Digitize multi-step employee conversations and empower users with optimal remote office efficiency.

  • Conversational Virtual Assistant
  • Employee Workflow Automation
  • Deep Integration with Slack & MS Teams
AI Service Desk

Customer Experience

Automate customer journey and Resolve user requests with personalized, proactive and intelligent interactions. Aisera’s AI and Automation capabilities accurately understand over 1T phrases­–letting customers self-resolve issues instantly.

  • Intelligent Conversational Assistant
  • Customer Workflow Automation
  • Customer Intelligence & Engagement
AI Customer Service

Agent Experience

Ticket AI improves IT helpdesk and customer service agent productivity by instantly auto-classifying and resolving high volumes of incoming tickets and cases. Agent-Assist capabilities quickly locate and recommend knowledge management articles, similar tickets and cases, and next-best actions for faster issue resolution. Seamless handover ensures zero-delay routing to a live agent when needed.

  • Agent-Assist & Next-Best Actions
  • Ticket & Case Intelligence
  • Live Agent Handover & Support
Ticket AI

How Aisera Works

Aisera is your intelligent automation hub and nerve center–learning from every touchpoint. From day one, Aisera integrates with your systems across multiple channels (ticketing, CRM and case management, knowledge bases, monitoring, identity management, and more) to proactively auto-resolve incoming inquiries, requests, and issues.


Advanced Conversational AI and Automation match user requests to our pre-built multilingual intent library to resolve repetitive inquiries. Cut time with no coding and no data scientists. Only Aisera uses both unsupervised and supervised Natural Language Processing (NLP) and semantic Natural Language Understanding (NLU) to automate workflows via our no-code workflow studio.

Automate Your Enterprise Without Compromise

When it comes to your business challenges, we believe in simple solutions that deliver greater auto-resolutions for both customers and employees.


Auto-Resolution Rate


Improvement in CSAT & ESAT


Average Time-to-Resolution

What Our Customers Say

An AI Company that's Respected by Industry Leaders

Aisera has garnered accolades from industry analysts, media publications, business influencers, and partner organizations as a leading AI Company.

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