What Our Customers Say

Jason WilkCEO & Founder

DaveGPT, powered by Aisera, fundamentally impacts how we scale by automating simple interactions and generating value through efficiency and supporting our members.

89%

Resolution Rate

60%

First Call
Resolution Improvement

50%

Improved Agent
Productivity

Daniel HerasProduct Manager, Employee Enablement

Our vision to create a one-stop shop across IT, HR, 
Store Support, was realized with Aisera’s AI Copilot & AiseraGPT.

$5M+

Cost Savings

84%

Resolution Rate

90%

Improvement in ESAT

Brian McGuinessVP of IT Operations

84% of Chegg’s requests handled by Shelly were resolved to our satisfaction and led to 50% increase in agent productivity.

80%

Resolution Rate

70%

Increased Employee
Satisfaction

50%

Improved Agent
Productivity

Ehab GoldsteinVP OneTouch® Global Customer Care & Strategic Insights

The OneTouch® Assistant powered by AiseraGPT has been
a game-changer for our customer support team.

$2.2M+

Cost Savings

65%

Resolution Rate

70%

Improvement in CSAT

David DeMarcoSVP Business Technology

Our self-service rate is over 70%, well above the industry average of 20 to 30%, helping us achieve over $1M in cost savings.

74%

Resolution Rate

95%

Self-Service Customer
Satisfaction (CSAT)

$1M

Cost Savings in
Case Deflection

Bjorn JonssonTechnical Program Manager

What impressed us was Aisera’s unsupervised learning capabilities, it also had the best intent recognition entity we could find.

63%

Reduced Mean Time
To Resolution (MTTR)

90%

Average Prediction
Accuracy

32K

Agent Hours Saved

DaveGPT, powered by Aisera, fundamentally impacts how we scale by automating simple interactions and generating value through efficiency and supporting our members.

89%

Resolution Rate

60%

First Call
Resolution Improvement

50%

Improved Agent
Productivity

Our vision to create a one-stop shop across IT, HR, Store Support, was realized with Aisera's AI Copilot & AiseraGPT.

$5M+

Cost Savings

84%

Resolution Rate

90%

Improvement in ESAT

84% of Chegg's requests handled by Shelly were resolved to our satisfaction and led to 50% increase in agent productivity.

80%

Resolution Rate

70%

Increased Employee
Satisfaction

50%

Improved Agent
Productivity

The OneTouch® Assistant powered by AiseraGPT has been
a game-changer for our customer support team.

$2.2M+

Cost Savings

65%

Resolution Rate

70%

Improvement in CSAT

Our self-service rate is over 70%, well above the industry average of 20 to 30%, helping us achieve over $1M in cost savings.

74%

Resolution Rate

95%

Self-Service Customer
Satisfaction (CSAT)

$1M

Cost Savings in
Case Deflection

What impressed us was Aisera’s unsupervised learning capabilities, it also had the best intent recognition entity we could find.

63%

Reduced Mean Time
To Resolution (MTTR)

90%

Average Prediction
Accuracy

32K

Agent Hours Saved

Leader in Generative AI with
AiseraGPT and AI Copilot

Analyst Recognition

Generative AI for Enterprise

“Generative AI is game-changing for conversational AI and Aisera’s conversational AI platform is making heavy use of generative AI to help organizations quickly create and deploy conversational AI solutions that meet a variety of needs both internally and externally.”

Generative AI for IT

“Aisera is a good fit for organizations looking to pursue customizable but OOTB Generative AI solutions …. Aisera’s platform strengths revolve around analytics, automation functionality, and time to deploy.”

AIOps Observability

“Aisera is a good fit for enterprises
that want to be aggressive in their approach to modernizing IT operations by investing in the latest AI/ML approaches and are striving for a zero unplanned outage environment…”

Why Aisera

Best of Breed

AiseraGPT, AI Copilot, Enterprise AI Search and AiseraLLM

TRAPS

Meets Trust, Responsible AI, Privacy and Security Requirements

Customizable & Feature Rich

RAG, Prompt Engineering, Fine-tuning and Grounding LLMs

Action Bots

500+ Integrations with 3000+ 
AI Workflows Out-of-the-Box

Generative AI Learning

Unsupervised, Reinforced & Continuous Learning for Improved Accuracy

Build and/or Buy

Build & Operationalize LLM in Weeks, and Deploy Turnkey Gen AI Solutions

Real World Use Cases with Aisera

Generative AI Awards