Elevate Your Employee & Customer Experience

Automate complex IT, HR and Customer Service workflows for powerful self-service experience
BI-WEEKLY WEBINAR

Elevate Your Employee & Customer Experience

Automate complex IT, HR and Customer Service workflows for powerful self-service experience
BI-WEEKLY WEBINAR

World-Class Organizations Choose Aisera

8x8 LogoAutodesk LogoMcAfee LogoNJ Transit LogoZoom LogoDave LogoDartmouth Logo

Customer Stories

AI Service Experience

End-to-End Enterprise Service Automation

Aisera empowers organizations with business uptime, improved productivity, cost reduction, and a consumer-like self-service experience for both employees and customers.

End-to-End Enterprise Service Automation

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Turn your business into a high-volume resolution engine at speed and scale. Enable quick, accurate self-service resolution of customer and employee service issues while users enjoy a personalized, proactive, and secure Artificial Intelligence (AI) Service Experience–end-to-end.

Aisera’s AI in IT Service Management (ITSM) platform drives an efficient, automated service experience with AI-based multilingual conversational engagement across any channel and workflow automation. Empower customers, agents, and employees with greater productivity at a lower cost.

Our Conversational AI and RPA solutions deliver concierge-grade service across IT, HR, facilities, sales, customer service, and operations. Integrate with existing ticketing systems, help desks, knowledge bases, CRM systems, contact centers, and customer service systems to automate resolutions in seconds.

Employee Experience

Automate complex employee workflows and requests to supercharge employee productivity. With built-in employee vocabulary, Aisera understands user intent and sentiment and executes employee self-service resolution in seconds. Digitize multi-step employee conversations and empower users with optimal remote office efficiency.

  • Conversational Virtual Assistant
  • Employee Workflow Automation
  • Deep Integration with Slack & MS Teams
AI Service Desk

Customer Experience

Automate customer journey and Resolve user requests with personalized, proactive and intelligent interactions. Aisera’s AI and Automation capabilities accurately understand over 1T phrases­–letting customers self-resolve issues instantly.

  • Intelligent Conversational Assistant
  • Customer Workflow Automation
  • Customer Intelligence & Engagement
AI Customer Service

Agent Experience

Ticket AI improves IT helpdesk and customer service agent productivity by instantly auto-classifying and resolving high volumes of incoming tickets and cases. Agent-Assist capabilities quickly locate and recommend knowledge management articles, similar tickets and cases, and next-best actions for faster issue resolution. Seamless handover ensures zero-delay routing to a live agent when needed.

  • Agent-Assist & Next-Best Actions
  • Ticket & Case Intelligence
  • Live Agent Handover & Support
Ticket AI

How Aisera Works

Aisera is your intelligent automation hub and nerve center–learning from every touchpoint. From day one, Aisera integrates with your systems across multiple channels (ticketing, CRM and case management, knowledge bases, monitoring, identity management, and more) to proactively auto-resolve incoming inquiries, requests, and issues.

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Advanced Conversational AI and RPA match user requests to our pre-built multilingual intent library to resolve repetitive inquiries. Cut time with no coding and no data scientists. Only Aisera uses both unsupervised and supervised Natural Language Processing (NLP) and semantic Natural Language Understanding (NLU) to automate workflows via our no-code workflow studio.

Automate Your Enterprise Without Compromise

When it comes to your business challenges, we believe in simple solutions that deliver greater auto-resolutions for both customers and employees.

65-80%

Auto-Resolution Rate

85%

Improvement in CSAT & ESAT

30-50s

Average Time-to-Resolution

What Our Customers Say

"Aisera is leading AI technology that enabled us to improve our productivity while still providing a compelling customer experience. Our partnership with Aisera has allowed us to achieve significant business outcomes, and we are now seeing appreciable deflection of cases within the addressable spectrum for Aisera."
Aneel Jaeel
SVP, Customer Success Group at McAfee
“During these challenging times, NJ Transit provides essential transportation to hospital workers, first responders, and others on the front lines. We partnered with Aisera’s AI Service Desk and Microsoft MS Teams in providing self-service to users, employees, and service agents to improve NJT operations, productivity, and user engagement.”
Bilal Khan
Chief Technology and Security Officer at NJ Transit
"At Dartmouth, we wanted our faculty and students to have immediate answers to their Information and Technology questions online, especially during COVID. With Aisera, we have seen over 60 percent of all IT service desk inquiries auto-resolved through Aisera’s AI Service Desk. Aisera is helping us achieve our goals to innovate and deliver an AI-driven conversational service experience throughout our institution. Our service desk staff and customers are extremely happy with our new next-gen service desk delivery model."
Mitch Davis
CIO at Dartmouth
"Aisera is a leading-edge technology that delivers immediate value. Aisera’s AI Service Desk solution is very unique in improving user experience and resolving IT requests autonomously—reducing the workload on service desk teams, while enabling them to focus on critical business issues."
Gary Wang
Federal Vice President, Cloud, Infrastructure, and Security Services at SAIC/Unisys
“By streamlining our employee service experience to auto-resolve support requests using workflow automation, knowledge, and service catalogs from ServiceNow, Aisera enables Zoom employees to get instant answers to their IT issues. We are ecstatic with the results and benefits that Aisera’s AI Service Desk has given us.”
Gary Chan
Head of IT Infrastructure and Employee Services at Zoom
“Dave wants customers to feel empowered when using our product. Conversational AI a great way for us to immediately provide value and elevate our customer experience. Aisera is a partner we could collaborate with to create and quickly deploy a smart solution that puts customers first, enabling us to see results almost immediately. We look forward to growing with Aisera as a partner and creating dynamic customer solutions.“
Mia Alexander
VP, Customer Success at Dave
"At Ciena, we want our employees to be productive. This means they shouldn’t be trying to figure out how a ticketing tool works, nor should they be waiting around for a tech to fix their issues. We believe that 75 percent of all incidents can be resolved through Aisera’s technology, and we believe we can apply Aisera across multiple platforms. Aisera doesn’t just make great AI technology, they understand our problems and partner with us closely to achieve our mission."
Craig Williams
CIO at Ciena
"Aisera's technology helps us predict complex operational issues before they can affect our business operations. Aisera’s AI Service Experience solution provides value for Autodesk by successfully detecting and predicting major incidents to improve business uptime and service availability."
Prakash Kota
CIO at Autodesk
We chose Aisera to provide Medallia employees great employee experiences as we moved campuses in the Bay Area and continue to scale and increase our global facilities footprint. The Medallia Work Place Services (WPS) team implemented the Aisera platform and its AI-driven chatbot as its first form of global support.
Ashwin Ballal
CIO at Medallia
"Aisera is definitely cutting edge above a lot of other vendors we looked at. Automated intelligent workflows really stood out with Aisera and we saw an immediate pick up in resolution rates that reduced customer effort and helped us drive business outcomes."
Randy Barr
CIO at Aryaka
"Aisera’s AIOps solution is yielding good benefits and value for Autodesk's IT Operations and Service Management teams by preventing outages. Autodesk is now able to proactively detect and predict major incidents with Aisera’s Major Incident Predictor and Dynamic CMDB. Aisera is helping us improve business uptime and service availability by auto-resolving incidents and delivering a fast MTTD."
Navaneeth N
Operations Manager at Autodesk
"As a service provider to businesses ranging from mom-and-pop shops to global enterprises, 8x8 is always looking for ways to innovate our customer service experience, and Aisera is a critical part of that. Their Conversational AI empowers us to auto-resolve support requests in seconds, and our customers love how quickly they can get answers to get on with their business. Aisera's AI Customer Service solution is game-changing!"
Joel Sandi
Sr. Manager, Customer Support Operations at 8x8
“Aisera’s AI technology is transforming our Service Desk to enable a true self-service experience for our employees. With Aisera, we can provide faster solutions to employee problems and provision their requests from IT. Aisera's conversational AI and RPA have significantly improved our employee experience in requesting catalog items and searching knowledge bases for relevant answers to continuously self-learn and improve."
Shankar Subramanian
IT Service Desk Manager at Ciena
“Zoom saw unprecedented growth, which created a need for AI and automation for its customer service to offer a great user experience with accurate and timely service request resolutions. Zoom chose to partner with Aisera to deliver automated case resolutions for billing, subscription management, and technical support-related customer requests. Aisera’s AI Customer Service solution has been instrumental for Zoom’s customer service organization to deliver an exceptional user experience and improve overall customer satisfaction.”
Nick Chong
Head of Global Services & Support at Zoom

An AI Company that's Respected by Industry Leaders

Aisera has garnered accolades from industry analysts, media publications, business influencers, and partner organizations as a leading AI Company.

Deliver exceptional employee and customer centric experiences while reducing service costs

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