About Aisera
We deliver exceptional AI Service Experience!
Our Team Came Together to Serve You
Aisera is a privately held company headquartered in the U.S., with additional offices in Greece, Canada, and India. It has a sizable partner network that gives it a broad geographic presence.
We’re here to deliver you an amazing experience, fueled by the passion to change the day-in-the-life of your employees and customers. Our goal is to help users with greater self-service by automating common to complex actions and tasks. This enables users to focus on high-value work, while those requesting help can resolve their issues with self-service resolutions. We hail from companies such as ServiceNow, Splunk, VMware, Google, Microsoft, SAP, and LinkedIn. We’re supported by top tier VCs and industry luminaries from Amazon, Google, Salesforce, Microsoft and VMware.
Leadership
Co-founder and CEO
Muddu Sudhakar is a successful Entrepreneur, Executive and Investor. Muddu has deep product, technology and GTM experience plus knowledge on enterprise markets including Cloud, SaaS, AI/Machine learning, IoT, Cyber Security, Big Data, Storage and chip/Semiconductors. Muddu brings strong operating experience with startups as CEO (Caspida, Cetas, Kazeon, Sanera, Rio Design) and in public companies such as SVP & GM role at ServiceNow, Splunk, VMware, and EMC. Sudhakar holds a Ph.D. and MS in Computer Science from the University of California, Los Angeles and a BS in Electronics & Communications Engineering from the Indian Institute of Technology, Madras. He is widely published in industry journals and conference proceedings and owns more than 40 patents.
Co-founder and Chief Architect
Dr. Christos Tryfonas is a successful serial entrepreneur and technologist in Silicon Valley. Currently, he is the Chief Architect at Aisera, focusing on technology, engineering, and strategy. Most recently, Dr. Tryfonas was the Founder and CTO of Caspida, a next-generation, predictive cybersecurity enterprise software company that detects and prevents hidden threats. Following Caspida’s acquisition by Splunk, Dr. Tryfonas served as Head of Engineering for Splunk Behavioral Analytics. Before that, he co-founded Cetas, a cloud analytics and big data company acquired by VMware. He was also a founder of Kazeon Systems, which was acquired by EMC Corp. Dr. Tryfonas holds multiple issued and pending patents with widely published work throughout both academia and industry.
CTO
Antonio Nucci, Ph.D., serves Aisera as Chief Technology Officer (CTO), working with the leadership team to set Aisera’s strategic technology direction and shape product and market strategy. Prior to Aisera, Antonio was CTO at Cisco’s Customer Experience (CX) Group, helping develop ML and AI capabilities critical to Cisco’s digital transformation. Prior to that, Antonio served as VP and Chief Data Scientist at Symantec Corporation, and Senior Director of Advanced Technologies and AI at Boeing. Antonio has been honored as Infosecurity CTO of the Year, among many distinctions. He holds 83 USPTO patents and has authored over 100 technical papers and co-authored six technology books. He earned his Bachelors, Masters, and Ph.D. in Computer Science at Politecnico di Torino (Italy).
CRO
Anthony Palladino joins Aisera bringing 20-plus years of experience in leading go-to-market functions across service, systems, and operations management, as well as big data and DevOps. Most recently, Palladino served as Senior Vice President of Worldwide Sales and Field Operations at CloudBees, where he grew the open-source business more than 300 percent. Prior to that, Palladino led the Americas division at Splunk, starting pre-IPO and progressing through $1 billion in revenue. He holds degrees in Economics and Honors from Villanova University; and he has created and taught multiple programs and workshops on sales process, customer success, people development, culture, and leadership.
Chief of Staff
Jyoti Kukreja brings over 15 years of experience across roles in Business Development, Sales, Operations, and Engineering. She has a unique blend of expertise across technical, strategic and creative domains. Prior to Aisera, Jyoti held leadership roles at Rubrik, ThoughtSpot, Nutanix and VMware, including a stint as an Entrepreneur. In her current role at Aisera, Jyoti works cross-functionally with the C-Suite, playing a strong catalyst in the organization's change management initiatives, in addition to leading Strategic Alliances and Business Development for the company.
CPO
Puru Amradkar brings over 20 years of extensive experience in building scalable, distributed cloud services. At Aisera, Puru leads the product and sales engineering teams with the belief that an alliance between products and technical sales leads to great products and synergy. He has held leadership positions at Microsoft, where he was involved in the buildout of OneDrive, Outlook.com and Microsoft Azure. Most recently he led Product Management at ServiceNow for their ITOM business unit. Puru holds over 45 USPTO patents and has participated in multiple industry meetups as a guest speaker. He has a passion for music and enjoys classical Indian dance from folk to modern free form expression.
VP of AI
Utkarsh Contractor serves as the VP of AI at Aisera, where he leads data science and ML engineering teams working on critical machine learning and artificial intelligence applications in the fields of Natural Language Processing (NLP) and classical ML. He pursued graduate studies at Stanford University where his research was focussed in the fields of NLP and reinforcement learning. Utkarsh brings over 15 years of industry experience in information retrieval and machine learning. He has held leadership roles at companies such as LinkedIn and AT&T Labs, and he holds several patents in the field of AI and ML. Outside of work Utkarsh loves to spend his time playing football and going for long runs.
VP of Product Management & Marketing
Karthik leads Product Management and Marketing teams at Aisera. His areas of focus include Product Development, Marketing, Strategy, Demand Generation and Growth.
Prior to Aisera, he led AI & ML within the Customer Experience group at SAP Palo Alto and launched multiple 0 → 1 products to revenue working across US, Europe and India.
Karthik earned his MBA from the Haas School of Business, Berkeley, his undergrad in Computer Science from Bangalore, India and holds multiple patents in AI, Integration & Business Process Management.
Outside of work - he enjoys travelling, reading & sports. He is also a volunteer at BUILD, a program that imparts entrepreneurship learning to underrepresented high school students.
CFO
A specialist in strategic planning and value creation for rapidly scaling businesses, Abhi Maheshwari joined Aisera as CFO in September 2021. His leadership role encompasses helming long-term financial analysis and planning, global expansion, treasury and tax strategy, partnerships, operations, and capital allocation. Prior to Aisera, he served as CAO at CrowdStrike, where he guided the transition to a public company, international partnerships, M&A, and business acceleration. Previously, as a financial leader at Logitech, he led new business creation, M&A integration, and centralizing of tax strategy and operations. His skills encompass building strong teams for global expansion and IPO readiness, guiding regulatory compliance, and implementing revenue stimulus. Abhi is a graduate of the Executive Residency Program at Stanford’s Graduate School of Business. He holds a Bachelors’s Degree in Commerce and CPA from India and California.
CRO
Anthony Palladino joins Aisera bringing 20-plus years of experience in leading go-to-market functions across service, systems, and operations management, as well as big data and DevOps. Most recently, Palladino served as Senior Vice President of Worldwide Sales and Field Operations at CloudBees, where he grew the open-source business more than 300 percent. Prior to that, Palladino led the Americas division at Splunk, starting pre-IPO and progressing through $1 billion in revenue. He holds degrees in Economics and Honors from Villanova University; and he has created and taught multiple programs and workshops on sales process, customer success, people development, culture, and leadership. Palladino is an advisor to, and investor in multiple startups. When not engaging with customers or the Aisera Team, you can likely find him on the water or enjoying family time with his wife of 22 years, Paula, and their children, Michael and Daniella.
VP of SE
Before Aisera, Yann was VP of SE and Customer Success, North America at Coresystems, a company specialized in AI-based Field Service Management and Customer Service. Yann has deep product, market and the customer experience in Service Management, Customer Service, and Conversational AI. Yann was also VP of Global SE at NextLabs, a company focused on Sensitive Data Protection and Data Security in enterprise applications. Prior to NextLabs, Yann worked at Kaseya, a company specialized in ITSM and Automation, where he ran SE for Asia Pacific. Prior to that, Yann was Sr. Director of Global SE at Global IP Solutions, a company specialized in VoIP and Unified Communications, acquired by Google. Yann earned an MS in Electrical Engineering from the Illinois Institute of Technology and an MS in Electronics and Computer Science from the ENSEA. Outside work, he enjoys traveling, soccer, and the great outdoors of the Bay Area.
