City of Denver AI & automation by Aisera
City of Denver AI & automation by Aisera

As a public entity, it is always important that we look for ways to optimize our services from cost savings, availability of services, and employee satisfaction. At the City and County of Denver, we have embraced new automation technologies to maintain services and increase efficiency during the unprecedented challenges that we are facing. We see Gen AI as an essential addition to our Automation Center of Excellence that is focused on enabling our workforce to focus on meaningful work and not redundant transactional tasks. We have invested in Aisera to realize this vision and are currently working toward a successful implementation.

Sean Greer

IT Director – Service Delivery


Employee Experience


AI Workflow Automation

Use Case

Self-Service in Microsoft Teams & Webchat

Live Agent Assistance with Amazon Connect

Automated Software & Account Troubleshooting

Proven Results


User Hours Saved


Auto-Resolution Rate


Increased Employee Satisfaction

City of Denver automation software

The City of Denver Drives Innovation in Self-Service
and Digital Transformation with AiseraGPT

Nestled at the base of the Colorado Rocky Mountains, Denver is the capital city of Colorado and is known for its architecture, numerous ski resorts, and more. With a focus on optimizing their services from cost savings, availability of services, and employee satisfaction, the city of Denver decided to leverage Generative AI to address common IT requests from their employees and automate repetitive service desk tasks.

Using AiseraGPT, the city was able to deliver lightning-fast self-service to their employees. Their bot, nicknamed “Ask Dee”, uses Domain-Specific LLMs to provide automatic resolution of requests such as software provisioning, account troubleshooting, hardware troubleshooting, and more. With an auto-resolution rate of 81%, the city has transformed its IT support operations and continues to set the standard for government operations.

AI Service desk for city of Denver