#1 Enterprise Conversational AI Platform

Autonomous and humanized conversational experiences with Generative AI and ChatGPT for enterprise

Conversational AI Platform

Proactively resolve customer and employee service requests instantly with Aisera’s advanced Conversational AI. A Conversational AI Platform is software that lets you build, train, and deploy chatbots or “virtual agents.” With the ChatGPT-like experience for the enterprise – AI-powered chatbots or virtual assistants – you can provide users with personalized human-like conversational experiences that span various languages, multiple domains, and messaging apps while enabling immediate self-service resolutions for users with relevant information.

Aisera’s Generative AI-powered chatbot software delivers autonomous and adaptive support for employee and customer requests. Using both unsupervised and supervised Conversational AI technology, Aisera automatically resolves user issues and answers questions with human-like responses with conversational chatbots.

  • Provide proactive, personalized, context-aware, and humanized conversational service experiences
  • Auto-resolve support requests using ready-to-run unsupervised natural language processing (NLP) and natural language understanding (NLU)
  • Respond to unique industry terms using taxonomy and ontology developed by analyzing over 150M tickets and cases
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What is Conversational AI?

Conversational Artificial Intelligence technology utilizes a combination of large language models (LLMs), machine learning (ML), and natural language processing (NLP) that can recognize and respond to speech and text inputs. In customer service, this technology is used to interact with buyers in a natural way that mimics human conversation. The interaction can occur through a bot across messaging channels or through an AI-powered contact center.

Our Conversational AI Platform's Featured Capabilities

Aisera’s conversational interfaces, powered by Conversational AI, are designed to enhance customer experiences and address the rising demand for AI-powered support services, omni-channel deployment, and cost-effective, software platforms with AI chatbots. By utilizing Conversational AI, Aisera provides users with natural and human-like conversation capabilities throughout the customer journey. These interfaces are equipped with both supervised and unsupervised AI techniques, allowing for real-time communication and seamless human interactions.

Guided Flows & Bot Orchestration

Give employees, call centers, support teams, and potential customers a prescriptive and proactive conversational experience with pre-built supervised guided flows and bot orchestration of top service requests with artificial intelligence while ensuring operational efficiency, increasing contact center productivity while providing high auto-resolution rates and elevating both employee and customer satisfaction.

self-service automation, Conversational AI chatbot

Unsupervised & Supervised Conversational AI

Bootstrap your multilingual virtual assistants with unsupervised & supervised Conversational AI that continuously makes sense of structured and unstructured data and automatically understands intents and phrases from analyzing 150 million tickets and over 1.1 billion conversations to deliver self-service resolutions across mobile devices and the omnichannel (voice, chat, and text) and in over 100 languages.

conversational AI, NLP

Dialog Management & Context Awareness

Manage user dialogs with Conversational AI that understands the fluidity of conversations, including when users change subjects and dynamically switch contexts midway through conservations without losing track of original requests.

AI IT Help Desk, Conversational AI, AI Chatbot, Virtual Assistant

Notifications, User Engagement, & Live Agent Handover

Proactively notify and drive customer engagement by alerting users of tasks that they need to take action on such as routine tasks such as unlocking an account resetting a password or assisting with live contact center virtual assistants, for seamless escalation handling.

Conversational AI, AI Service Experience

Interactive Analytics & User Profile-Based Recommendations

Personalize customer experience and service resolutions with the help of a Conversational AI solution. It uses Artificial Intelligence recommendation models, custom dashboards, and in-depth reports that are built on understanding the user’s profile and behavior throughout their online customer support journey.

AI Virtual Agent, Agent Assist, AI Chatbot

AI Learning

Aisera’s AI bot, functioning as virtual agents, uses automated machine learning, and reinforcement learning using knowledge, past tickets & cases, and live agent conversations as well as life cycle management of intents, utterances, and phrases for better service and continuous improvement of prediction accuracy and response quality for new requests.

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Support for Multiple Languages

With over 100 languages available out-of-box, Aisera’s multilingual Conversational AI with built-in language detection quickly responds to both employee and customer requests in their preferred language and channel of choice.

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What Our Customers Say

"Aisera is leading AI technology that enabled us to improve our productivity while still providing a compelling customer experience. Our partnership with Aisera has allowed us to achieve significant business outcomes, and we are now seeing appreciable deflection of cases within the addressable spectrum for Aisera."
Aneel Jaeel
SVP, Customer Success Group at McAfee
“During these challenging times, NJ Transit provides essential transportation to hospital workers, first responders, and others on the front lines. We partnered with Aisera’s AI Service Desk and Microsoft MS Teams in providing self-service to users, employees, and service agents to improve NJT operations, productivity, and user engagement.”
Bilal Khan
Chief Technology and Security Officer at NJ Transit
"At Dartmouth, we wanted our faculty and students to have immediate answers to their Information and Technology questions online, especially during COVID. With Aisera, we have seen over 60 percent of all IT service desk inquiries auto-resolved through Aisera’s AI Service Desk. Aisera is helping us achieve our goals to innovate and deliver an AI-driven conversational service experience throughout our institution. Our service desk staff and customers are extremely happy with our new next-gen service desk delivery model."
Mitch Davis
CIO at Dartmouth
"Aisera is a leading-edge technology that delivers immediate value. Aisera’s AI Service Desk solution is very unique in improving user experience and resolving IT requests autonomously—reducing the workload on service desk teams, while enabling them to focus on critical business issues."
Gary Wang
Federal Vice President, Cloud, Infrastructure, and Security Services at SAIC/Unisys
“By streamlining our employee service experience to auto-resolve support requests using workflow automation, knowledge, and service catalogs from ServiceNow, Aisera enables Zoom employees to get instant answers to their IT issues. We are ecstatic with the results and benefits that Aisera’s AI Service Desk has given us.”
Gary Chan
Head of IT Infrastructure and Employee Services at Zoom
“Dave wants customers to feel empowered when using our product. Conversational AI a great way for us to immediately provide value and elevate our customer experience. Aisera is a partner we could collaborate with to create and quickly deploy a smart solution that puts customers first, enabling us to see results almost immediately. We look forward to growing with Aisera as a partner and creating dynamic customer solutions.“
Mia Alexander
VP, Customer Success at Dave
"At Ciena, we want our employees to be productive. This means they shouldn’t be trying to figure out how a ticketing tool works, nor should they be waiting around for a tech to fix their issues. We believe that 75 percent of all incidents can be resolved through Aisera’s technology, and we believe we can apply Aisera across multiple platforms. Aisera doesn’t just make great AI technology, they understand our problems and partner with us closely to achieve our mission."
Craig Williams
CIO at Ciena
"Aisera's technology helps us predict complex operational issues before they can affect our business operations. Aisera’s AI Service Experience solution provides value for Autodesk by successfully detecting and predicting major incidents to improve business uptime and service availability."
Prakash Kota
CIO at Autodesk
We chose Aisera to provide Medallia employees great employee experiences as we moved campuses in the Bay Area and continue to scale and increase our global facilities footprint. The Medallia Work Place Services (WPS) team implemented the Aisera platform and its AI-driven chatbot as its first form of global support.
Ashwin Ballal
CIO at Medallia
"Aisera is definitely cutting edge above a lot of other vendors we looked at. Automated intelligent workflows really stood out with Aisera and we saw an immediate pick up in resolution rates that reduced customer effort and helped us drive business outcomes."
Randy Barr
CIO at Aryaka
"Aisera’s AIOps solution is yielding good benefits and value for Autodesk's IT Operations and Service Management teams by preventing outages. Autodesk is now able to proactively detect and predict major incidents with Aisera’s Major Incident Predictor and Dynamic CMDB. Aisera is helping us improve business uptime and service availability by auto-resolving incidents and delivering a fast MTTD."
Navaneeth N
Operations Manager at Autodesk
"As a service provider to businesses ranging from mom-and-pop shops to global enterprises, 8x8 is always looking for ways to innovate our customer service experience, and Aisera is a critical part of that. Their Conversational AI empowers us to auto-resolve support requests in seconds, and our customers love how quickly they can get answers to get on with their business. Aisera's AI Customer Service solution is game-changing!"
Joel Sandi
Sr. Manager, Customer Support Operations at 8x8
“Aisera’s AI technology is transforming our Service Desk to enable a true self-service experience for our employees. With Aisera, we can provide faster solutions to employee problems and provision their requests from IT. Aisera's conversational AI and RPA have significantly improved our employee experience in requesting catalog items and searching knowledge bases for relevant answers to continuously self-learn and improve."
Shankar Subramanian
IT Service Desk Manager at Ciena
“Zoom saw unprecedented growth, which created a need for AI and automation for its customer service to offer a great user experience with accurate and timely service request resolutions. Zoom chose to partner with Aisera to deliver automated case resolutions for billing, subscription management, and technical support-related customer requests. Aisera’s AI Customer Service solution has been instrumental for Zoom’s customer service organization to deliver an exceptional user experience and improve overall customer satisfaction.”
Nick Chong
Head of Global Services & Support at Zoom

Conversational AI FAQs

Does Aisera's Conversational AI Platform use Natural Language Processing (NLP) and Natural Language Understanding (NLU)?

Aisera offers the most feature-comprehensive and technology-advanced Conversational AI solution for self-service automation in the market perfectly blending together various machine learning algorithms, Supervised Learning and Unsupervised Learning, Natural Language Processing (NLP), and Natural Language Understanding (NLU).

What is an example of Conversational AI Platform?

Aisera is a Conversational AI Platform that empowers the support team in improving customer experience across various use cases including online customer service agents and virtual agents to track orders and update a subscription; HR processes to reduce costs and increase productivity; streamline training, password changes, and updating employee information; healthcare efficiency for billing, patient prescriptions, and claims processing, and more.

What is the difference between AI Chatbots and Conversational AI with Human Agents?

Conversational AI is all about the tools and programming that allow a computer to mimic conversation and carry out conversational experiences with people. AI chatbot platform are programs that can (but don’t always) use Conversational AI. It’s a program that communicates with people in a natural conversation way.

How Much Does Conversational AI Chatbot Cost?

The cost of using Enterprise Conversational AI Platforms depends on the solution, the size of your organization, business processes, and the use case. To better understand pricing and ROI value, book a Free AI & Automation Assessment

Who is the Best Among Conversational AI Vendors for Enterprise?

The Forrester Wave™ Report for Chatbots for IT Operations has named Aisera as a leader in Conversational AI Vendors. Our Conversational AI Chatbots work to optimize contact center efficiency, improve customer experience, and empower human agents to be more productive so you can serve delightful experiences to more customers with new technology like Generative AI and ChatGPT for the enterprise.