Best Conversational AI Platform
Autonomous, AI-driven conversational platforms powered by AiseraGPT & Generative AI, tailored for enterprise
Conversational AI Chatbot
Aisera’s Conversational AI Platform allows enterprises to build, train, and deploy AI Chatbots or AI Assistants. Aisera’s advanced Conversational AI chatbot can resolve both customer and employee service requests instantly.
AiseraGPT and Generative AI powered by NLP, NLU, and both unsupervised and supervised learning provide users with personalized human-like conversational experiences that span various languages, multiple domains, and messaging apps while enabling immediate self-service resolutions with relevant information.
Enterprise Conversational AI Platform's Featured Capabilities
Aisera’s Enterprise Conversational AI Platform provides users with natural and human-like conversation capabilities. These interfaces are equipped with both supervised and unsupervised AI techniques, allowing for real-time communication and seamless interactions in a human-like conversation. Conversational AI is powered by advanced AI technology and designed to enhance employee & customer experiences and address the rising demand for AI-powered support services, omni-channel deployment, and cost-effective, software platforms.
Guided Flows & Bot Orchestration
Give employees, call centers, support teams, and potential customers a prescriptive and proactive conversational experience with pre-built supervised guided flows and bot orchestration of top service requests with artificial intelligence while ensuring operational efficiency, increasing contact center productivity while providing high auto-resolution rates and elevating both employee and customer satisfaction.
Unsupervised & Supervised Conversational AI
Bootstrap your multilingual AI virtual assistants with unsupervised & supervised Conversational AI that continuously makes sense of structured and unstructured data and automatically understands intents and phrases from analyzing 150 million tickets and over 1.1 billion conversations to deliver self-service resolutions across mobile devices and the omnichannel (voice, chat, and text) and in over 100 languages.
Dialog Management & Context Awareness
Manage user dialogs with Conversational AI that understands the fluidity of conversations, including when users change subjects and dynamically switch contexts midway through conservations without losing track of original requests.
Notifications, User Engagement, & Live Agent Handover
Proactively notify and drive customer engagement by alerting users of tasks that they need to take action on such as routine tasks such as unlocking an account resetting a password or assisting with live contact center virtual assistants, for seamless escalation handling.
Interactive Analytics & User Profile-Based Recommendations
Personalize customer experience and service resolutions with the help of a Conversational AI solution. It uses Artificial Intelligence recommendation models, custom dashboards, and in-depth reports that are built on understanding the user’s profile and behavior throughout their online customer support journey.
Aisera’s AI bot, functioning as a virtual agent, uses automated machine learning, and reinforcement learning using knowledge, past tickets & cases, and live agent conversations as well as life cycle management of intents, utterances, and phrases for better service and continuous improvement of prediction accuracy and response quality for new requests.
Support for Multiple Languages
With over 100 languages available out-of-box, Aisera’s multilingual Conversational AI with built-in language detection quickly responds to both employee and customer requests in their preferred language and channel of choice.