Best Conversational AI Platform

Autonomous multi-turn conversational experiences with supervised and unsupervised NLP, NLU, and NLG

Trusted Conversational AI Technology

Proactively resolve customer and employee service requests instantly with Aisera’s advanced Conversational AI platform. With an enterprise-wide, contextual Artificial Intelligence-driven conversational virtual assistant, you can provide users with personalized and effective conversational experiences in multiple languages with immediate self-service resolutions across full voice, chat, and text support. Aisera’s Conversational AI Chatbot delivers autonomous and adaptive support for employee and customer requests. Using both unsupervised and supervised Conversational AI technology, Aisera automatically resolves user issues before requiring human agents.

  • Provide proactive, personalized, context-aware multilingual conversational service experiences
  • Auto-resolve support requests using ready-to-run unsupervised Natural Language Processing (NLP) and Natural Language Understanding (NLU)
  • Respond to unique industry terms using taxonomy and ontology developed by analyzing over 150M tickets and cases
CAI_IntentDisambiguation_V2
One Pager

Our Conversational AI Platform's Featured Capabilities

With an increasing demand for AI-powered support services, omnichannel deployment, and reducing chatbot development costs, Aisera’s conversational interfaces provides deep learning, intuitive, multilingual natural language engagement with supervised and unsupervised NLP, NLU, and NLG, in real time.

Guided Flows & Bot Orchestration

Give employees and customers a prescriptive and proactive conversational experience with pre-built supervised guided flows and bot orchestration of top service requests while ensuring high-resolution rates and elevates customer experience across IT, HR, Customer Service, and more.

self-service automation, Conversational AI, AI Chatbot, Chatbot

Unsupervised Natural Language Processing (NLP)

Bootstrap your multilingual virtual assistant with Unsupervised NLP that continuously learns and automatically understands intents and phrases from analyzing 150M tickets and over 1.1B conversations to deliver self-service resolutions across the omnichannel (voice, chat, and text) and in over 74 languages.

conversational AI, NLP

Dialog Management & Context Awareness

Manage user dialogs with AI that understands the fluidity of conversations, including when users change subjects and dynamically switch contexts midway through conservations without losing track of original requests.

AI IT Help Desk, Conversational AI, AI Chatbot, Virtual Assistant

Notifications, User Engagement, & Live Agent Handover

Proactively notify and drive engagement by alerting users of tasks that they need to take action on such as unlocking an account to resetting a password or assisting with live agents for seamless escalation handling.

Conversational AI, AI Service Experience

Interactive Analytics & User Profile-Based Recommendations

Personalize service resolutions with AI recommendation models, custom dashboards, and drillable reports that are built on understanding the user’s profile and behavior throughout their lifecycle.

AI Virtual Agent, Agent Assist, AI Chatbot

AI Learning

Aisera’s AI uses automated learning and reinforcement learning using knowledge, past tickets & cases, and live agent conversations as well as life cycle management of intents, utterances, and phrases for continuous improvement of prediction accuracy for new requests.

AI-Learning-03

Backend Systems Integration

Deliver frictionless AI Service Experiences with deep integrations to tickets, cases, and knowledge base articles as well as backend systems such as enterprise and SaaS apps, business services, servers, and infrastructure. Aisera also integrates with live agent systems, contact centers, and IVRs for seamless autonomous support across multiple systems.

Integrations-04

Support for Multiple Languages

With over 74 languages available out-of-box, Aisera’s multilingual AI with built-in language detection quickly responds to both employee and customer requests in their preferred language and channel of choice.

Aisera_language_support@2x

What Our Customers Say

"Aisera is leading AI technology that enabled us to improve our productivity while still providing a compelling customer experience. Our partnership with Aisera has allowed us to achieve significant business outcomes, and we are now seeing appreciable deflection of cases within the addressable spectrum for Aisera."
Aneel Jaeel
SVP, Customer Success Group at McAfee
“During these challenging times, NJ Transit provides essential transportation to hospital workers, first responders, and others on the front lines. We partnered with Aisera’s AI Service Desk and Microsoft MS Teams in providing self-service to users, employees, and service agents to improve NJT operations, productivity, and user engagement.”
Bilal Khan
Chief Technology and Security Officer at NJ Transit
"At Dartmouth, we wanted our faculty and students to have immediate answers to their Information and Technology questions online, especially during COVID. With Aisera, we have seen over 60 percent of all IT service desk inquiries auto-resolved through Aisera’s AI Service Desk. Aisera is helping us achieve our goals to innovate and deliver an AI-driven conversational service experience throughout our institution. Our service desk staff and customers are extremely happy with our new next-gen service desk delivery model."
Mitch Davis
CIO at Dartmouth
"Aisera is a leading-edge technology that delivers immediate value. Aisera’s AI Service Desk solution is very unique in improving user experience and resolving IT requests autonomously—reducing the workload on service desk teams, while enabling them to focus on critical business issues."
Gary Wang
Federal Vice President, Cloud, Infrastructure, and Security Services at SAIC/Unisys
“By streamlining our employee service experience to auto-resolve support requests using workflow automation, knowledge, and service catalogs from ServiceNow, Aisera enables Zoom employees to get instant answers to their IT issues. We are ecstatic with the results and benefits that Aisera’s AI Service Desk has given us.”
Gary Chan
Head of IT Infrastructure and Employee Services at Zoom
“Dave wants customers to feel empowered when using our product. Conversational AI a great way for us to immediately provide value and elevate our customer experience. Aisera is a partner we could collaborate with to create and quickly deploy a smart solution that puts customers first, enabling us to see results almost immediately. We look forward to growing with Aisera as a partner and creating dynamic customer solutions.“
Mia Alexander
VP, Customer Success at Dave
"At Ciena, we want our employees to be productive. This means they shouldn’t be trying to figure out how a ticketing tool works, nor should they be waiting around for a tech to fix their issues. We believe that 75 percent of all incidents can be resolved through Aisera’s technology, and we believe we can apply Aisera across multiple platforms. Aisera doesn’t just make great AI technology, they understand our problems and partner with us closely to achieve our mission."
Craig Williams
CIO at Ciena
"Aisera's technology helps us predict complex operational issues before they can affect our business operations. Aisera’s AI Service Experience solution provides value for Autodesk by successfully detecting and predicting major incidents to improve business uptime and service availability."
Prakash Kota
CIO at Autodesk
We chose Aisera to provide Medallia employees great employee experiences as we moved campuses in the Bay Area and continue to scale and increase our global facilities footprint. The Medallia Work Place Services (WPS) team implemented the Aisera platform and its AI-driven chatbot as its first form of global support.
Ashwin Ballal
CIO at Medallia
"Aisera is definitely cutting edge above a lot of other vendors we looked at. Automated intelligent workflows really stood out with Aisera and we saw an immediate pick up in resolution rates that reduced customer effort and helped us drive business outcomes."
Randy Barr
CIO at Aryaka
"Aisera’s AIOps solution is yielding good benefits and value for Autodesk's IT Operations and Service Management teams by preventing outages. Autodesk is now able to proactively detect and predict major incidents with Aisera’s Major Incident Predictor and Dynamic CMDB. Aisera is helping us improve business uptime and service availability by auto-resolving incidents and delivering a fast MTTD."
Navaneeth N
Operations Manager at Autodesk
"As a service provider to businesses ranging from mom-and-pop shops to global enterprises, 8x8 is always looking for ways to innovate our customer service experience, and Aisera is a critical part of that. Their Conversational AI empowers us to auto-resolve support requests in seconds, and our customers love how quickly they can get answers to get on with their business. Aisera's AI Customer Service solution is game-changing!"
Joel Sandi
Sr. Manager, Customer Support Operations at 8x8
“Aisera’s AI technology is transforming our Service Desk to enable a true self-service experience for our employees. With Aisera, we can provide faster solutions to employee problems and provision their requests from IT. Aisera's conversational AI and RPA have significantly improved our employee experience in requesting catalog items and searching knowledge bases for relevant answers to continuously self-learn and improve."
Shankar Subramanian
IT Service Desk Manager at Ciena
“Zoom saw unprecedented growth, which created a need for AI and automation for its customer service to offer a great user experience with accurate and timely service request resolutions. Zoom chose to partner with Aisera to deliver automated case resolutions for billing, subscription management, and technical support-related customer requests. Aisera’s AI Customer Service solution has been instrumental for Zoom’s customer service organization to deliver an exceptional user experience and improve overall customer satisfaction.”
Nick Chong
Head of Global Services & Support at Zoom

Deliver exceptional employee and customer experiences while reducing service costs

Request a Demo