#1 Enterprise Conversational AI Platform
Conversational AI Platform
Proactively resolve customer and employee service requests instantly with Aisera’s advanced Conversational AI. A Conversational AI Platform is software that lets you build, train, and deploy chatbots or “virtual agents.” With the ChatGPT-like experience for the enterprise – AI-powered chatbots or virtual assistants – you can provide users with personalized human-like conversational experiences that span various languages, multiple domains, and messaging apps while enabling immediate self-service resolutions for users with relevant information.
Aisera’s Generative AI-powered chatbot software delivers autonomous and adaptive support for employee and customer requests. Using both unsupervised and supervised Conversational AI technology, Aisera automatically resolves user issues and answers questions with human-like responses with conversational chatbots.
- Provide proactive, personalized, context-aware, and humanized conversational service experiences
- Auto-resolve support requests using ready-to-run unsupervised natural language processing (NLP) and natural language understanding (NLU)
- Respond to unique industry terms using taxonomy and ontology developed by analyzing over 150M tickets and cases
What is Conversational AI?
Conversational Artificial Intelligence technology utilizes a combination of large language models (LLMs), machine learning (ML), and natural language processing (NLP) that can recognize and respond to speech and text inputs. In customer service, this technology is used to interact with buyers in a natural way that mimics human conversation. The interaction can occur through a bot across messaging channels or through an AI-powered contact center.
Our Conversational AI Platform's Featured Capabilities
Aisera’s conversational interfaces, powered by Conversational AI, are designed to enhance customer experiences and address the rising demand for AI-powered support services, omni-channel deployment, and cost-effective, software platforms with AI chatbots. By utilizing Conversational AI, Aisera provides users with natural and human-like conversation capabilities throughout the customer journey. These interfaces are equipped with both supervised and unsupervised AI techniques, allowing for real-time communication and seamless human interactions.
Guided Flows & Bot Orchestration
Give employees, call centers, support teams, and potential customers a prescriptive and proactive conversational experience with pre-built supervised guided flows and bot orchestration of top service requests with artificial intelligence while ensuring operational efficiency, increasing contact center productivity while providing high auto-resolution rates and elevating both employee and customer satisfaction.
Unsupervised & Supervised Conversational AI
Bootstrap your multilingual virtual assistants with unsupervised & supervised Conversational AI that continuously makes sense of structured and unstructured data and automatically understands intents and phrases from analyzing 150 million tickets and over 1.1 billion conversations to deliver self-service resolutions across mobile devices and the omnichannel (voice, chat, and text) and in over 100 languages.
Dialog Management & Context Awareness
Manage user dialogs with Conversational AI that understands the fluidity of conversations, including when users change subjects and dynamically switch contexts midway through conservations without losing track of original requests.
Notifications, User Engagement, & Live Agent Handover
Proactively notify and drive customer engagement by alerting users of tasks that they need to take action on such as routine tasks such as unlocking an account resetting a password or assisting with live contact center virtual assistants, for seamless escalation handling.
Interactive Analytics & User Profile-Based Recommendations
Personalize customer experience and service resolutions with the help of a Conversational AI solution. It uses Artificial Intelligence recommendation models, custom dashboards, and in-depth reports that are built on understanding the user’s profile and behavior throughout their online customer support journey.
Aisera’s AI bot, functioning as virtual agents, uses automated machine learning, and reinforcement learning using knowledge, past tickets & cases, and live agent conversations as well as life cycle management of intents, utterances, and phrases for better service and continuous improvement of prediction accuracy and response quality for new requests.
Support for Multiple Languages
With over 100 languages available out-of-box, Aisera’s multilingual Conversational AI with built-in language detection quickly responds to both employee and customer requests in their preferred language and channel of choice.
What Our Customers Say
Conversational AI FAQs
Does Aisera's Conversational AI Platform use Natural Language Processing (NLP) and Natural Language Understanding (NLU)?
Aisera offers the most feature-comprehensive and technology-advanced Conversational AI solution for self-service automation in the market perfectly blending together various machine learning algorithms, Supervised Learning and Unsupervised Learning, Natural Language Processing (NLP), and Natural Language Understanding (NLU).
What is an example of Conversational AI Platform?
Aisera is a Conversational AI Platform that empowers the support team in improving customer experience across various use cases including online customer service agents and virtual agents to track orders and update a subscription; HR processes to reduce costs and increase productivity; streamline training, password changes, and updating employee information; healthcare efficiency for billing, patient prescriptions, and claims processing, and more.
What is the difference between AI Chatbots and Conversational AI with Human Agents?
Conversational AI is all about the tools and programming that allow a computer to mimic conversation and carry out conversational experiences with people. AI chatbot platform are programs that can (but don’t always) use Conversational AI. It’s a program that communicates with people in a natural conversation way.
How Much Does Conversational AI Chatbot Cost?
The cost of using Enterprise Conversational AI Platforms depends on the solution, the size of your organization, business processes, and the use case. To better understand pricing and ROI value, book a Free AI & Automation Assessment
Who is the Best Among Conversational AI Vendors for Enterprise?
The Forrester Wave™ Report for Chatbots for IT Operations has named Aisera as a leader in Conversational AI Vendors. Our Conversational AI Chatbots work to optimize contact center efficiency, improve customer experience, and empower human agents to be more productive so you can serve delightful experiences to more customers with new technology like Generative AI and ChatGPT for the enterprise.