Best Conversational AI Platform

Autonomous and humanized conversational experiences with generative AI and ChatGPT for enterprise

Trusted Conversational AI Technology

Proactively resolve customer and employee service requests instantly with Aisera’s advanced Conversational AI platform. With the ChatGPT-like experience for the enterprise, an artificial intelligence-powered virtual assistant, you can provide users with personalized conversational experiences that span multiple languages, domains, and channels while enabling immediate self-service resolutions for users. Aisera’s generative AI chatbot delivers autonomous and adaptive support for employee and customer requests. Using both unsupervised and supervised Conversational AI technology, Aisera automatically resolves user issues before requiring human agents.

  • Provide proactive, personalized, context-aware and humanized conversational service experiences
  • Auto-resolve support requests using ready-to-run unsupervised natural language processing (NLP) and natural language understanding (NLU)
  • Respond to unique industry terms using taxonomy and ontology developed by analyzing over 150M tickets and cases

What is Conversational AI?

Conversational artificial intelligence (AI) includes chatbots and AI virtual assistants that users can interact with via text and voice channels. These technologies utilize a combination of large language models (LLMs), machine learning (ML), and generative AI, to mimic human-like interactions. They can comprehend and interpret speech and text inputs, as well as translating their meanings across various languages.

Our Conversational AI Platform's Featured Capabilities

Aisera’s conversational interfaces are designed to address the rising demand for AI-powered support services, omni-channel deployment, and cost-effective chatbot development. By utilizing generative AI, Aisera provides users with natural and human-like engagement capabilities. These interfaces are equipped with both supervised and unsupervised AI techniques, allowing for real-time communication and seamless interactions.

Guided Flows & Bot Orchestration

Give employees and customers a prescriptive and proactive conversational experience with pre-built supervised guided flows and bot orchestration of top service requests while ensuring high-resolution rates and elevating customer experience across IT, HR, Customer Service, and more.

self-service automation, Conversational AI, AI Chatbot, Chatbot

Unsupervised & Supervised Generative AI

Bootstrap your multilingual virtual assistant with unsupervised & supervised generative AI that continuously learns and automatically understands intents and phrases from analyzing 150 million tickets and over 1.1 billion conversations to deliver self-service resolutions across the omnichannel (voice, chat, and text) and in over 100 languages.

conversational AI, NLP

Dialog Management & Context Awareness

Manage user dialogs with generative AI for enterprise that understands the fluidity of conversations, including when users change subjects and dynamically switch contexts midway through conservations without losing track of original requests.

AI IT Help Desk, Conversational AI, AI Chatbot, Virtual Assistant

Notifications, User Engagement, & Live Agent Handover

Proactively notify and drive engagement by alerting users of tasks that they need to take action on such as unlocking an account to resetting a password or assisting with live agents for seamless escalation handling.

Conversational AI, AI Service Experience

Interactive Analytics & User Profile-Based Recommendations

Personalize service resolutions with AI recommendation models, custom dashboards, and drillable reports that are built on understanding the user’s profile and behavior throughout their lifecycle.

AI Virtual Agent, Agent Assist, AI Chatbot

AI Learning

Aisera’s AI uses automated learning and reinforcement learning using knowledge, past tickets & cases, and live agent conversations as well as life cycle management of intents, utterances, and phrases for continuous improvement of prediction accuracy for new requests.


Support for Multiple Languages

With over 74 languages available out-of-box, Aisera’s multilingual generative AI with built-in language detection quickly responds to both employee and customer requests in their preferred language and channel of choice.


What Our Customers Say

Conversational AI FAQs

What is an example for conversational AI?

Some use cases include online customer support to track orders and update a subscription; HR processes to streamline training, password changes, and updating employee information; healthcare efficiency for billing, patient prescriptions, and claims processing, all can be good examples of Conversational AI.

What is the difference between chatbot and conversational AI?

Conversational AI is all about the tools and programming that allow a computer to mimic and carry out conversational experiences with people. A chatbot is a program that can (but doesn’t always) use conversational AI. It’s the program that communicates with people.

How much does conversational AI cost?

The cost of Conversational AI depends on the solution, the size of your organization, and the use case. To better understand pricing and ROI value, book a demo today!

What is the best conversational AI?