Press Releases

Find out what's happening in the world of AI Service Experience for enterprises from Aisera

Goldman Sachs and Thoma Bravo lead Aisera’s $90 Million Series D Funding to Strengthen Employee and Customer Experiences with AI Service Experience Platform

PALO ALTO, Calif. – August 3, 2022 – Aisera, the world’s first AI-driven service experience platform for automated employee experiences (EX) and customer experiences (CX), announced today that it secured $90M in Series D funding led by the Growth Equity business within Goldman Sachs Asset Management (Goldman Sachs) and Thoma Bravo. The oversubscribed round also [...]

Aisera’s Ticket AI Helps Organizations Navigate the Great Resignation and Ongoing Service Challenges

PALO ALTO, Calif. – December 22, 2021 – With the Great Resignation impacting both internal and external services, Aisera, the world’s first AI Service Management (AISM) platform, has announced the general availability of Ticket AI, a solution devised for high-growth companies to automate and scale support organizations seamlessly using existing ticketing systems. Ticket AI improves [...]

Aisera Appoints Abhi Maheshwari as Chief Financial Officer

Former CrowdStrike Executive Brings 20+ Years’ Experience to World’s First AI Service Management Platform PALO ALTO, Calif. – October 12, 2021 – Aisera, the world’s first AI Service Management (AISM) platform that automates tasks, actions and workflows for employees and customers, announced today that it has appointed Abhi Maheshwari as Chief Financial Officer to help propel [...]

Aisera Collaborates with Microsoft to Elevate Employee and Customer Service Through Conversational AI and Robotic Process Automation (RPA)

Palo Alto, Calif. — June 20, 2021 — Today, Aisera, one of the world’s first AI-driven platforms that automates tasks, actions and workflows for employees and customers, announced they would be partnering with Microsoft to deliver next-gen AI Service Desk solutions to automate requests, tickets, and operations for IT, HR, DevOps, and Customer Service departments. [...]

AISERA Transforms Customer Experience & Customer Service with AI & Automation

Next-generation AI-powered Customer Intelligence solution automates Revenue Operations, Customer Service and Technical Support for Personalized Concierge-Grade Customer Experience (CX) Palo Alto, Calif. – June 29, 2021 – Aisera, the world's first AI Customer Service that automates tasks, actions, and workflows for all organizations, announced today that it has significantly enhanced its Customer Service & Customer [...]

Aggressive Growth Ushers Aisera to $40M in Series C Funding, Led by Icon Ventures, as it Redefines Enterprise Service Management

The Artificial Intelligence-Powered Service Management Solution Reports 300% YOY Growth and Growing Customer Base of 65M+ Users Aisera Announces Strategic Partnerships and Integrations with Zoom, Slack and Microsoft Teams for Increased Enterprise Collaboration [PALO ALTO, California] Wednesday, April 21, 2021 — Aisera, the world’s first AI-driven platform that automates tasks, actions and workflows for employees [...]

Artificial Intelligence at Your Service for Thousands of Ivy League College Students

Dartmouth College launches Dart InfoBot, an Aisera AI virtual assistant to better support students and faculty during COVID-19 PALO ALTO, Calif. – April 7, 2021 – Dartmouth College is taking major steps to enhance communication with students and faculty, deploying an AI solution that offers a personalized experience in real-time. The College has partnered with [...]

Global Cloud Communications Provider Enhances Customer Self-Service with AI-powered Conversational Service

Aisera’s breakthrough Conversational AI technology promises to revolutionize customer service in the age of growing digital consumers Palo Alto, Calif. – March 15, 2021 – Aisera, a Palo Alto-based Artificial Intelligence (AI) solutions company, announced today its AI Customer Service solution with proven on-demand 24/7 customer support and higher customer satisfaction ratings. Aisera's AI Customer [...]

Tech Leaders Aisera and Cloud MSG Partner to ‘Break’ Service Model on Global Scale

Wave of the future: IT resolutions pioneered with AI are solved quicker and with exponential cost-savings PALO ALTO, Calif., February 23, 2021 - Tech leader Cloud MSG touts working with Google, Dell, Microsoft, and others and now enters a trailblazing partnership with Aisera, an artificial intelligence leader of AI Service Management solutions. The two companies [...]

Aisera Announces New Integration with Cisco Webex for Service Desks

New integration delivers AI Service Management for enterprise-wide automation and user engagement for remote workforces PALO ALTO, Calif., January 25, 2021– Aisera, the world’s first AI Service Management platform that automates workflows and actions for IT, HR, Sales, and Customer Service, today announced that it is working with Cisco Webex to provide remote workforces with [...]

Aisera Recognized as a Great Place to Work™ Company in 2020

Aisera employees state it’s a great place to work for growth at an AI and Cloud startup and a great experience for budding entrepreneurs Palo Alto, Calif. – December 29, 2020 – Aisera, the world's first AI-driven service experience solution for customers and employees, has been certified a Great Place to Work™. The global authority, [...]

Aisera’s Conversational AI solution for Microsoft Teams Will Help Change the Future of Work

New AI Service Desk solution for Teams helps automate IT support and employee experience PALO ALTO, Calif., November 18, 2020 – Aisera, a leader in artificial intelligence innovation and customer service, announced today availability of its AI Service Desk solution for Microsoft Teams. This integration enables customers to speed up and simplify resolution of internal [...]

Cloud Industry Veteran Joins Aisera to Drive Company Growth and Accelerate Customer Success

PALO ALTO, Calif., Aug. 19, 2020 /PRNewswire/ -- "With COVID-19, the criticality of digital interaction has increased, and people need customer service, IT, HR, and cybersecurity requests to be addressed quickly and thoroughly," says Anthony Palladino, the newly appointed Chief Revenue Officer for AI Service Management (AISM) company Aisera. Muddu Sudhakar, co-founder and CEO of Aisera, announced today the designation of [...]

Aisera Earns Recognition as One of the Top AI Companies in the U.S.

Aisera, the world's first AI Service Desk platform that automates tasks, actions and workflows for employees, IT, Cloud, HR and customers, came out of stealth earlier this year with total funding of $50 million — and was just recognized in the annual Forbes AI 50. Forbes partnered with venture firms Sequoia Capital and Meritech Capital to cut through the [...]

Aisera Offers Free Virtual Assistance to Healthcare Providers and Government Agencies to Manage Citizens’ Questions and Concerns

Aisera, a Palo Alto-based Artificial Intelligence (AI) solutions company that came out of stealth earlier this year, announced today that it will provide free 24/7 AI technology-based assistance to healthcare providers and government agencies during the coronavirus pandemic. Aisera is offering its remote working virtual assistant and collaboration app free for 60 days to help [...]

Aisera Secures Series B Funding, Led by Norwest Venture Partners, to Transform the Enterprise Service Experience With Artificial Intelligence

Aisera, the world's first AI-driven platform that automates tasks, actions and workflows for employees and customers, announced today that it has secured $20M in Series B funding. The round was led by Norwest Venture Partners, with participation from Menlo Ventures, True Ventures, Khosla Ventures, First Round Capital, Ram Shriram and Maynard Webb Investments. The company, which has [...]

Aisera Launches AI Service Management (AISM) Platform

Aisera, the world's first artificial intelligence (AI) service platform solution, announced its launch in a highly anticipated debut—with a record year-to-year growth of 350% and a growing number of enterprise customers fully deployed on the platform. After two years of working with top multinational corporations, Aisera is initiating a powerful product launch that will deliver [...]

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