Conversation Dialogue Engine
Next-Gen Conversational Experiences
Aisera’s Conversation Dialogue Engine allows for the creation of fluid and engaging human-like interactions through its state-of-the-art dialogue management capabilities. Utilizing advanced tracking mechanisms of current and historical conversational sessions along with user intent and sentiment, the engine seamlessly transitions between contexts, languages, and even domains to deliver the most effective resolutions to each conversation.
Create Best-in-Class Service Experiences
Resolve multiple conversations in many languages and domains, all within the same session, to enhance service experience
Craft Natural Responses
Build trust and drive higher satisfaction rates with a bot that understands your needs and delivers effective resolutions
Gain Comprehensive User Insights
Construct a complete and updated user profile by leveraging data from existing, unresolved, and paused conversations
Automatic Language, Domain, and Sentiment Detection
Generate fitting responses in 100+ languages across all domains from both live and historical conversations, and also detect user sentiment
Intelligent Context Switching
Follow the flow and intent of the conversation based on current and historical conversation data and enable seamless context switching
Seamless Exception & Escalation Handling
Provide prompt and effective support by automatically recognizing when a higher level of support is needed and routing it appropriately and seamlessly transferring or escalating out-of-scope inquiries
Built-In Small Talk Modules & Gibberish Classification
Create a more natural and interactive conversation experience with built-in modules while also being able to identify and dismiss inappropriate or relevant requests to the engine
Personalized Conversational Experiences
Leverage existing user profile data to streamline and personalize interactions, and use conversational data to dynamically keep user profiles up-to-date
