Conversation Dialogue Engine

Intelligent dialogue management that helps you improve the service experience

Next-Gen Conversational Experiences

Aisera’s Conversation Dialogue Engine allows for the creation of fluid and engaging human-like interactions through its state-of-the-art dialogue management capabilities. Utilizing advanced tracking mechanisms of current and historical conversational sessions along with user intent and sentiment, the engine seamlessly transitions between contexts, languages, and even domains to deliver the most effective resolutions to each conversation.

Conversation Dialogue Engine
Create Best Service Experience

Create Best-in-Class Service Experiences

Resolve multiple conversations in many languages and domains, all within the same session, to enhance service experience

Natural responses

Craft Natural Responses

Build trust and drive higher satisfaction rates with a bot that understands your needs and delivers effective resolutions

User Insights

Gain Comprehensive User Insights

Construct a complete and updated user profile by leveraging data from existing, unresolved, and paused conversations

Automatic Language, Domain, and Sentiment Detection

Generate fitting responses in 100+ languages across all domains from both live and historical conversations, and also detect user sentiment

Auto language domain

Intelligent Context Switching

Follow the flow and intent of the conversation based on current and historical conversation data and enable seamless context switching

Intelligent Context Switching

Seamless Exception & Escalation Handling

Provide prompt and effective support by automatically recognizing when a higher level of support is needed and routing it appropriately and seamlessly transferring or escalating out-of-scope inquiries

Seamless Escalation Handoffs

Built-In Small Talk Modules & Gibberish Classification

Create a more natural and interactive conversation experience with built-in modules while also being able to identify and dismiss inappropriate or relevant requests to the engine

Small talk module

Personalized Conversational Experiences

Leverage existing user profile data to streamline and personalize interactions, and use conversational data to dynamically keep user profiles up-to-date

Personalized conversational experience