"Aisera is leading AI technology that enabled us to improve our productivity while still providing a compelling customer experience. Our partnership with Aisera has allowed us to achieve significant business outcomes, and we are now seeing appreciable deflection of cases within the addressable spectrum for Aisera."
SVP, Customer Success Group – McAfee
Dave wants customers to feel empowered when using our product. Conversational AI is a great way for us to immediately provide value and elevate our customer experience,” said Mia Alexander, VP of Customer Success at Dave. “Aisera is a partner we could collaborate with to create and quickly deploy a smart solution that puts customers first, enabling us to see results almost immediately. We look forward to growing with Aisera as a partner and creating dynamic customer solutions.
VP, Customer Success – Dave.com
"Aisera is a leading-edge technology that delivers immediate value. Aisera’s AI Service Desk solution is very unique in improving user experience and resolving IT requests autonomously—reducing the workload on service desk teams, while enabling them to focus on critical business issues."
Federal Vice President, Cloud, Infrastructure, and Security Services – SAIC/Unisys
"At Ciena, we want our employees to be productive. This means they shouldn’t be trying to figure out how a ticketing tool works, nor should they be waiting around for a tech to fix their issues. We believe that 75 percent of all incidents can be resolved through Aisera’s technology, and we believe we can apply Aisera across multiple platforms. Aisera doesn’t just make great AI technology, they understand our problems and partner with us closely to achieve our mission."
CIO at Ciena
"Aisera's technology helps us predict complex operational issues before they can affect our business operations. Aisera’s AI Service Experience solution provides value for Autodesk by successfully detecting and predicting major incidents to improve business uptime and service availability."
We chose Aisera to provide Medallia employees great employee experiences as we moved campuses in the Bay Area and continue to scale and increase our global facilities footprint. The Medallia Work Place Services (WPS) team implemented the Aisera platform and its AI-driven chatbot as its first form of global support.
CIO at Medallia
"Aisera is definitely cutting edge above a lot of other vendors we looked at. Automated intelligent workflows really stood out with Aisera and we saw an immediate pick up in resolution rates that reduced customer effort and helped us drive business outcomes."
CIO at Aryaka
"Aisera’s AIOps solution is yielding good benefits and value for Autodesk's IT Operations and Service Management teams by preventing outages. Autodesk is now able to proactively detect and predict major incidents with Aisera’s Major Incident Predictor and Dynamic CMDB. Aisera is helping us improve business uptime and service availability by auto-resolving incidents and delivering a fast MTTD."
Operations Manager at Autodesk
"As a service provider to businesses ranging from mom-and-pop shops to global enterprises, 8x8 is always looking for ways to innovate our customer service experience, and Aisera is a critical part of that. Their Conversational AI empowers us to auto-resolve support requests in seconds, and our customers love how quickly they can get answers to get on with their business. Aisera's AI Customer Service solution is game-changing!"
Sr. Manager, Customer Support Operations at 8x8
“Aisera’s AI technology is transforming our Service Desk to enable a true self-service experience for our employees. With Aisera, we can provide faster solutions to employee problems and provision their requests from IT.
Aisera's conversational AI and RPA have significantly improved our employee experience in requesting catalog items and searching knowledge bases for relevant answers to continuously self-learn and improve."
IT Service Desk Manager, Ciena