Aisera's Range of AI Solutions
Aisera’s cloud-native AISM solution combines purpose-built AI, advanced NLP, and NLU to deliver a world-class employee and customer experience. Our AI Service Desk and AI Customer Service solutions come with pre-built intents and workflows to completely automate the resolution of service issues. From day one, our AI-driven, cloud-native solutions make it easy for organizations to scale great service and operations.
AI Service Desk
For IT, HR, Facilities, Sales, and Operations
Deliver an exceptional employee experience with AI Service Desk. Purpose-built for employees, Aisera’s AI Service Desk plugs right into the tools and systems you already use. It learns from every touchpoint, while automating repetitive inquiries and workflows with conversational RPA. Aisera also provides the capability to transfer conversations seamlessly to a human agent when required.
By applying automation to operations, Aisera dramatically accelerates diagnosis and resolution times, while minimizing disruption for end-users.
Best of all, over time and with increased exposure, AI Service Desk grows smarter, more useful, and more finely attuned to your organization’s unique needs.
- Auto-resolve incoming requests instantly
- Reduce repetitive work and improve employee productivity
- Predict and remediate major incidents and outages autonomously
- Improve employee satisfaction
AI Customer Service
For Customer Service and Global Service Centers
Aisera’s AI Customer Service plugs right into the tools and systems you already use to deliver an exceptional customer experience. It learns from every touchpoint and automates repetitive inquiries and workflows using conversational AI and RPA. Helping customers help themselves also empowers agents, who can now focus on issues that require a human touch.
By augmenting human intelligence, AI Customer Service helps your organization nurture and satisfy customers who then purchase more, stay around longer, and tell the world how they value you.
- Reduce case volume and resolution time
- Eliminate wait time with improved self-service
- Increase CSAT and NPS