Aisera Assist

Turbocharge agent productivity and enhance customer experience

Boost Agent Performance with Real-time Recommendations

Aisera Assist elevates the support experience, boosting agent productivity and user satisfaction. Aisera Assist automatically deflects tickets, summarizes cases, and generates natural-language answers in popular ticketing systems like Salesforce and Zendesk. With conversational capabilities and Enterprise AI Search capabilities, agents can use real-time conversational insights and search for information to provide personalized service for users. Aisera Assist also enables workflow and knowledge-base article draft generation to fill in knowledge gaps and improve service.

Agent's AI Copilot

AI Recommendations for Ticket Resolution

Leverage Aisera Assist to provide agents with case summarization and answer generation, as well as targeted AI recommendations based on knowledge articles, similar tickets, resolution notes, and next-best actions via an embedded UI widget in ticketing systems like Salesforce and Zendesk.

Ticket Resolution Assist

Real-time Assistance for Agents

Elevate user interactions by capturing real-time conversational insights such as sentiment, emotion, context, and priority to deliver real-time recommendations during live conversations

Real-time Assistance for Agents

Auto-Triage and Prediction

Classify and route tickets to the right support agent based on category, sub-category, case type, root cause, and urgency

Auto-Triage and Prediction

Auto-Resolve Tickets

Resolve user requests across multiple channels without any agent intervention based on a confidence threshold for increased efficiency

Auto-Resolve Tickets

Continuous AI Learning

Improve prediction accuracy and recommendations by learning from historical conversations, user activities, tickets, knowledge base articles, and agent interactions

AI learning