Our vision was to create a one-stop shop across IT, HR, Store Support, and Aisera helped us realize that vision with their AI Copilot powered by AiseraGPT & Generative AI. We’re happy to report 84% auto resolution — leaps and bounds beyond what we imagined would happen.

Daniel Heras

Product Manager, Employee Enablement


Employee Experience

Conversational AI

Use Case

Automate IT Service Desk

Stitch Bot

Proven Results


Cost Savings


Auto-Resolution Rate


Improvement in ESAT

Gap’s Stitch AI Copilot Unleashes Self-Service with AiseraGPT and Generative AI

Gap needed to scale its support for over 150,000 employees worldwide. Their vision was to create a convenient one-stop shop for IT, HR, and retail needs, allowing employees to access tools and find answers anytime. The company aimed to increase resolution rates from 50% to 70%, gain insights into employee needs, and reduce support costs.

In just 6 weeks, Gap launched Aisera’s AI Service Desk, led by the AI Copilot ‘Stitch.’ With AiseraGPT and Generative AI, Stitch provided 24/7 self-service resolutions for IT, HR, and retail requests, utilizing Aisera’s powerful Conversational AI capabilities and domain and industry-specific language models. Gap achieved an impressive 84% auto-resolution rate, surpassing their previous bot rate of 50% and 70% goal, while saving over $5 million in support costs. Their employee satisfaction (ESAT) skyrocketed by 90% with AiseraGPT and Generative AI, taking their support experience to new heights.