AI Voice Bot
Automate call handling with intelligent, human-like voice assistants to redefine customer service
Digital and Voice-based Self-Service for ChatGPT-like Support Experience
Aisera’s Voice Bot resolves your customer’s most common questions on first contact reducing unnecessary wait time and delivering a natural lifelike customer experience.
It can be customized to tailor-fit your organization’s needs and is available around the clock providing customers with instant help. With Aisera’s AI Contact Center, improve and scale your customer interactions while maintaining a high level of customer satisfaction (CSAT).
Seamless transition from bot to agent
Not every customer conversation is easy and some need personalized attention – hand off conversations from the AI voice bot to live agents seamlessly and contextually for further assistance. You can also transfer back to a virtual assistant for mid-call tasks such as collection of PII information or post-call surveys.
Voice-based multichannel support
Designed to integrate and work with your existing contact center systems, both on-premise or in the cloud (Genesys, Avaya, Five9, and more) to help deliver engaging experiences at scale. Support real-time cross-channel interactions with other digital mediums – SMS, messaging, etc.
Improve live agent interactions and improve resolution times by providing real-time assistance to agents. Aisera’s Support Intelligence adds value to every customer interaction with agents using sentiment analysis, agent coaching, etc.
Built-in Support for Multiple Languages
Aisera’s multilingual voice bot with built-in language detection quickly responds to customer requests in their preferred language of choice.