AiseraGPT for AI Voice Bot
Digital and Voice-based Self-Service for ChatGPT-like Support Experience
Aisera’s Voice Bot resolves your customer’s most common questions on first contact reducing unnecessary wait time and delivering a natural lifelike customer experience.
It can be customized to tailor-fit your organization’s needs and is available around the clock providing customers with instant help. With Aisera’s AI Contact Center, improve and scale your customer interactions while maintaining a high level of customer satisfaction (CSAT).
Reduce your contact center’s operational cost
Reduce the number of agents required to handle calls by automating conversations and significantly lowering costs
Improve first call response (FCR) rate to boost efficiency
Provide users with a smarter self-service experience by automating routine and repetitive queries and improve resolution time
Increase agent productivity and reduce turnover
Empower agents to focus on more complex customer interactions and assist them with real-time analytics and recommendations
Seamless transition from bot to agent
Not every customer conversation is easy and some need personalized attention – hand off conversations to live agents seamlessly and contextually for further assistance. You can also transfer back to a virtual assistant for mid-call tasks such as collection of PII information or post-call surveys.
Voice-based multichannel support
Designed to integrate and work with your existing contact center systems, both on-premise or in the cloud (Genesys, Avaya, Five9, and more) to help deliver engaging experiences at scale. Support real-time cross-channel interactions with other digital mediums – SMS, messaging, etc.
Conversation Assist
Improve live agent interactions and improve resolution times by providing real-time assistance to agents. Aisera’s Support Intelligence adds value to every customer interaction with agents using sentiment analysis, agent coaching, etc.
Built-in Support for Multiple Languages
Aisera’s multilingual AI with built-in language detection quickly responds to customer requests in their preferred language of choice.
AI Voice Bot FAQs
Can AI replace call center agents?
No – AI will not replace call center agents. AI can better assist agents by handling repetitive tasks or providing immediate information but they are not fully capable of replacing human interactions that require complex problem-solving and establishing a connection with a customer.
How is AI used in call centers?
AI resolves most common questions on first contact to help reduce wait times. AI helps improve and scale customer interactions by providing seamless bot-to-agent hand-off, speech analytics, multilingual detection to respond in a customer’s preferred language, predictive analytics, and sentiment analytics to route calls appropriately.
How AI is revamping the call center?
The impact of AI has been momentous to improve the level of Quality Assurance, reducing wait times and operational costs, and enriching the nature of the interaction. AI adds value to every customer interaction by empowering agents through training and focusing on development areas.
What is the future of call centers?
Gartner predicts AI will reduce contact center agent costs by $80B in 2026. AI has the ability to monitor what is taking place and can drive analytics using transcription for post-call review and business decisions. Furthermore, the use of biometric identification with Voice AI can initiate processes and then deflect to appropriate channels to streamline support. Intelligent contact centers can understand the context and modulate the response to address sensitive situations.