Big 5 Sports good vp of IT
Big 5 Sports good vp of IT

At Big 5, harnessing the transformative capabilities of AiseraGPT with Generative AI, we empower our workforce with instant self-service, ensuring we move fast and achieve peak productivity. Generative AI is a game-changer for our organization, and we’re pleased to continue growing our partnership with Aisera.

Tim Montano

VP of IT


Employee Experience


Use Case

Self-Service in Webchat & Microsoft Teams

Knowledge Article & Workflow Generation

Automated Software & Account Troubleshooting

Proven Results


User Hours Saved


Auto-Resolution Rate


Improved Customer Satisfaction

Big 5 Sporing Goods technical support

Big 5 Achieves Peak Employee Efficiency with Game-Changing Self-Service Strategy

Founded in 1955, Big 5 Sporting Goods is a sporting goods retailer with over 434 stores across Arizona, California, Colorado, and more. With high IT ticket volumes hindering employee productivity, Big 5 sought to implement a self-service model powered by Generative AI that would help employees move fast while achieving peak productivity.

Using AiseraGPT, Big 5 is able to provide their employees with instant and personalized IT support. AiseraGPT has transformed the company’s IT strategy and scaled support by auto-remediating tickets and only creating tickets for unresolved requests. With 64% auto-resolution of employee requests and 85% increased customer satisfaction, Big 5 has supercharged their employee productivity while saving 24k user hours a year.

Big 5 Sports goods AI service desk