Aisera’s leading Generative AI technology improved our productivity while providing a compelling customer experience. Our partnership with Aisera has allowed us to achieve significant business outcomes, and we are now seeing an appreciable deflection of cases within the addressable spectrum for Aisera.
SVP of Customer Success, McAfee
Multi-Language Universal Bot
Achieve Stellar Results with AiseraGPT for Enterprise
Improved Agent Productivity
Customer Satisfaction (CSAT)
Achieving Greater Customer Satisfaction With Generative AI
McAfee turned to Aisera to increase the efficiency of its service agents by providing a self-service interface on the consumer portal for customers to gain immediate auto-resolutions to their issues. By implementing Aisera’s AI Customer Service solution, McAfee was able to provide AiseraGPT for enterprise-like, autonomous, multi-threaded dialogs by leveraging knowledge articles. The natural language understanding made context-based responses by the Generative AI-powered bot a very powerful differentiator. McAfee realized a 74 percent auto-resolution rate with self-service and a 75 percent increase in agent productivity.