AI Support Intelligence
Get A Holistic Customer View with Generative AI & Automation
Your data is screaming signals that can help with timely information to prevent churn, increase engagement, grow conversions, foster positive customer sentiment, and elevate customer satisfaction.
Aisera’s AI-powered Support Intelligence (AISI) platform analyzes vast amounts of customer data to glean valuable insights to help drive customer success with analytics to stay on top of customer health, sentiment, satisfaction, and revenue management.
- Predict and prevent churn
- Analyze and boost customer sentiment
- Orchestrate campaigns and workflows
- Build a customer-centric brand
With integrations to over 400 external systems, Aisera makes collecting data at scale from your customer conversational, ticketing, and marketing channels simple, enabling your organization to build a holistic customer view with actionable insights and workflow capabilities.
Churn and Health Analytics
AI Support Intelligence ingests, prepares, and models data over hundreds of risk factors to predict churn and health metrics along with preventative insights.
Real-Time Sentiment and Emotion Insights
Autonomously detect customer sentiment, tone, and emotion in live or offline support channels to predict and prevent customer escalations and promote retention.
Product Feedback and Recommendations
Collect valuable insights about your service or product from web traffic and customer support interactions to assist customer support and success teams with recommendations to improve engagement, product adoption, and overall customer sentiment.
Predict and Deflect Escalations
Assess tone, sentiment, and severity among several other signals within support tickets and take preventative steps even before escalations happen with our powerful escalation prediction tool.
Integrations and Workflows
Seamlessly connect your ticketing, CRM, and collaborative systems with our out-of-the-box integrations to generate insights, automate early warning, implement proactive and preventive workflows, and improve the overall support experience.