Generative AI for
Pharma and Biotech

Powering the next phase of digital transformation
to provide personalized care

Virtual assistants transforming the Pharma & Biotech industry with 24/7 concierge service

79%

Auto-resolution Rate

75%

Improvement in MTTR

84%

Improved CSAT

Use Cases

Patient Care
Management

Enable high touch patient support such as instructions on drug administration, questions related to side effects, use of specific medical devices, and more

Patient Financial Aid
Assistance

Provide patients with information related to financial assistance program, eligibility and enrolment criteria

Appointment Scheduling and
Reminders

Schedule appointments, send proactive notifications on upcoming therapy sessions and Rx refills

Technical Support
Inquiries

Assist medical staff with routine IT and cross departmental requests such as setting up new accounts, resolving connectivity issues, updating benefits or profile information

Clinical
Support

Equip clinical support team with latest product updates, FAQ’s to address patient’s questions or concerns

Customer Feedback
Management

Collect confidential patient feedback and response across multiple channels such as in-app surveys and feedback forms

Benefits

Auto resolve support tickets by up to 80%

Improve Reduce Mean Time to Resolve (MTTR) by up to 75%

Provide exceptional round-the-clock support

Integrations