Gen AI for
Pharma and Biotech
to provide personalized care
Virtual assistants transforming the Pharma & Biotech industry with 24/7 concierge service
79%
Auto-resolution Rate
75%
Improvement in MTTR
84%
Improved CSAT
Use Cases
Patient Care
Management
Enable high touch patient support such as instructions on drug administration, questions related to side effects, use of specific medical devices, and more
Patient Financial Aid
Assistance
Provide patients with information related to financial assistance program, eligibility and enrolment criteria
Appointment Scheduling and
Reminders
Schedule appointments, send proactive notifications on upcoming therapy sessions and Rx refills
Technical Support
Inquiries
Assist medical staff with routine IT and cross departmental requests such as setting up new accounts, resolving connectivity issues, updating benefits or profile information
Clinical
Support
Equip clinical support team with latest product updates, FAQ’s to address patient’s questions or concerns
Customer Feedback
Management
Collect confidential patient feedback and response across multiple channels such as in-app surveys and feedback forms
Benefits
Auto resolve support tickets by up to 80%
Improve Reduce Mean Time to Resolve (MTTR) by up to 75%
Provide exceptional round-the-clock support
Integrations
