Aisera’s Conversational AI has provided Chegg’s global employees with the ability to self-serve and solve many of their IT service needs within minutes, regardless of time zones. It’s made a vast difference in reducing Chegg’s IT ticket burden and decreased response time. Within a month, the Conversational AI bot was closing as many tickets as a typical tech, freeing our team to address the higher-level challenges and focus on the IT strategy needed to support Chegg’s growing business.
Vice President, IT Operations
Conversational AI & Automation
Workflow Automation for IT
Achieve Stellar Results with AiseraGPT for Enterprise
Increased Employee Satisfaction
Improved Agent Productivity
Provide Instant Employee Support With Generative AI
Rapid company growth and large volumes of IT tickets left Chegg’s service desk restricted, bottlenecked, and unable to meet rising user needs. Chegg utilizes Aisera’s Generative AI technology in AI Service Desk to deliver ChatGPT-like experiences for self-service resolutions and 24×7 support for its employees.
Chegg introduced a Generative AI-powered virtual assistant named Shelly, which was launched with the assistance of Aisera and made available across various channels. Shelly proved to be highly effective, contributing to an 80% increase in auto-resolution rates and a 50% boost in productivity.