![Customers_s1_8x8Logo_V1 Customers_s1_8x8Logo_V1](https://aisera.com/wp-content/uploads/2022/07/Customers_s1_8x8Logo_V1.png)
![Customers_s1_JoelSandi Joel Sandi, 8X8](https://aisera.com/wp-content/uploads/2022/07/Customers_s1_JoelSandi.png)
![Customers_s1_JoelSandi_Mobile Joel Sandi - 8X8](https://aisera.com/wp-content/uploads/2022/07/Customers_s1_JoelSandi_Mobile.png)
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As a service provider to businesses ranging from mom-and-pop shops to global enterprises, 8×8 is always looking for ways to innovate our customer service experience, and Aisera is a critical part of that. Their Conversational AI empowers us to auto-resolve support request in seconds, and our customers love how quickly they can get answers to get on with their business. Aisera’s AI Customer Service solution is game-changing.
Joel Sandi
Sr. Manager, Customer Support Operations
Solution
Customer Experience
Conversational AI
Use Case
Account Management
Product Troubleshooting
Live Agent Support
Otto
![Customers_s2_OttoBot](https://aisera.com/wp-content/uploads/2022/08/Customers_s2_OttoBot.png)
Achieve Stellar Results with AiseraGPT for Enterprise
65%
Auto-Resolution Rate
70%
Increase in Customer Experience Satisfaction
90%
First Contact Resolution Rate
![Customers_s3_8x8_ProductShot](https://aisera.com/wp-content/uploads/2022/09/Customers_s3_8x8_ProductShot.png)
![Customers_s4_Icon1_8x8 Customers_s4_Icon1_8x8](https://aisera.com/wp-content/uploads/2022/09/Customers_s4_Icon1_8x8-86x86.png)
Self Service and Case Deflection with Generative AI
8×8 provides a ChatGPT-like experience for self-service, leading to automated resolutions, increased case deflections and higher agent productivity.
![Customers_s4_Icon2_8x8 Customers_s4_Icon2_8x8](https://aisera.com/wp-content/uploads/2022/09/Customers_s4_Icon2_8x8-86x86.png)
Continuous and Automated AI Learning
Aisera’s continuous AI learning becomes even more accurate and better suited to company issues over time, without the need for supervision or retraining.
![Customers_s4_Icon3_8x8 Customers_s4_Icon3_8x8](https://aisera.com/wp-content/uploads/2022/09/Customers_s4_Icon3_8x8-58x86.png)
Seamless Escalation to Live Agents
When the system is unable to auto-resolve an issue, users may immediately engage with a live support agent to assist them in fully addressing their issue.
Digitally Scale Your Support Team With Generative AI
Aisera added robust self-service functionality with a conversational interface to 8×8’s virtual call center so customers could immediately find the answers that they need. By implementing Aisera’s AI Customer Service solution, 8×8 was able to deploy “Otto,” a Generative AI-powered virtual assistant to leverage existing resources to automate and enable self-service to take over and handle many of the mundane tasks and cases of support agents. 8×8 realized more than a 60 percent decrease in case volume and a 50 percent increase in agent productivity.