Aisera’s Conversational & Generative AI Bot has exceeded our expectations from initial go-live to continuous improvement in production. We are super impressed with the degree of automation achieved and are now evaluating expanding from IT to other areas such as HR self-service.
VP, IT Infrastructure & Support
Conversational AI and Automation
Automate IT Service Desk
Improvement in ESAT
Scale Employee Support with Conversational AI and Conversational Automation
As the company continued to expand, Living Spaces needed to scale their support operations to meet the needs of over 1500 employees. The company wanted to reduce ticket volumes while providing IT support across a distributed workforce in a timely fashion.`
Living Spaces leveraged Aisera’s AI Service Desk, an enterprise-grade ChatGPT and Generative AI-powered solution to scale and improve their employee experience. With Buddy bot, Living Spaces employees can receive instant resolutions to repetitive requests through human-like interactions in Microsoft Teams. AI Service Desk has improved Living Spaces’s ticket volumes while scaling operations and reducing service desk costs.