Global Hi-Tech Company

Aisera’s AI Service Desk solution solves unique challenges for our IT and Facilities groups. To provide our employees great employee experiences as we moved campuses in the Bay Area and as we continue to scale and increase our global facilities footprint of our Work Place Services (WPS) team implemented the Aisera platform and its Generative AI-driven chatbot as its first form of global support. With Aisera, our service agents are now enabled to focus on higher-value work.


Global Hi-Tech Company


Employee Experience

Conversational AI & Automation

Use Case

Workflow Automation for IT

Proven Results


Auto-Resolution Rate


Improved Agent Productivity

43 Sec

Average Resolution Time

AI integration in hi-tech and science industries

Leveraging Generative AI and ChatGPT-like Interactions to Resolve Large Volumes of Repetitive Tasks with Self-Service

This Hi-Tech Company has over a thousand employees worldwide, causing the challenge of handling approximately 3,000 IT and facilities-related requests each month. This took up valuable time for IT and facilities personnel to process and solve. This Hi-Tech Company leveraged Aisera to automate ticket resolution and resolve requests autonomously by providing employees instant access to knowledge through an AI Service Desk. Employees can now easily address their inquiries through human-like conversations in a ChatGPT-style, enabling self-service resolutions with a personalized touch.

Through Aisera, this Hi-Tech Company was able to achieve a 45 percent auto-resolution rate while drastically reducing support costs by $2M and improving agent productivity. The omnichannel access to the AI Service Desk provided seamless resolutions to employees and enhanced overall user experience.

Ai Service Desk Datasheet