AI Workflow Automation
Automate complex requests to empower self-service, boost productivity and cut costs
Enhance operational efficiency with Aisera’s AI workflow automation. Aisera’s AI workflow automation engine orchestrates intelligent workflows, automating complex user requests and seamlessly integrating human and machine tasks into an end-to-end flow. It extends beyond single-task automation, encompassing entire business processes and interactions across multiple applications, ultimately reducing resolution times, and boosting user satisfaction.
Cut Support Costs
Eliminate the need for human intervention, proactively resolve requests, reduce errors, efficiently handle growing workloads, and seamlessly scale for optimal efficiency – Do more with less.
Boost Productivity
Maximize productivity by automating requests across IT, HR, Finance, Facilities, Legal, Sales, Marketing, Customer Service, and Contact Centers, enabling higher-value tasks for agents.
Increase Satisfaction
Trigger workflows through natural language interactions, accelerate task completion, and enable self-service, lowering the time it takes to resolve requests from days or hours to seconds.
Generate AI Workflows
Leverage automated processes to ingest, parse, and process knowledge base articles while evaluating their suitability as a zero-shot (as-is) or conversation flow, where the KB articles are converted into AI workflows based on organization and content.
Third-Party Workflow Execution
Eliminate the need to re-create AI workflows and decrease development time by seamlessly importing existing workflows or by triggering them from 3rd party systems like UiPath, Workato, ServiceNow, and more.
LLM-Powered AI Workflow Library
Utilize 3,000+ pre-built and third-party LLM-powered AI workflows to auto-remediate requests and minimize the need for human intervention. AiseraGPT AI workflows can be triggered conversationally through system events, webhooks, schedules, and event data posted from other systems.
Rich, Pre-Built Integrations
Maximize the automation of complex employee requests across business services and applications with 500+ back-end connectors using open APIs. Seamlessly connect with your existing tech stack such as ServiceNow, Salesforce, Workday, Nexthink, Okta, Microsoft Teams, Slack, and more.
Low-Code/No-Code Visual Studio
With Aisera’s Low-Code/No-Code studio, you can build automations with a drag-and-drop interface and orchestrate tasks and actions across multiple applications. Users can also leverage Aisera’s pre-built workflow library for turnkey automation.
Key Insights into Workflow Analytics
Aisera provides detailed analytics that give visibility into service gaps and common user behaviors. Identify bottlenecks and pinpoint where drop-offs are occurring while auto-streamlining workflows over time with Aisera’s comprehensive insights dashboard and reports.
On-Premises and Cloud Execution of Workflows
Deploy workflows and automations that span cloud-only, on-premises remote workflows only, or a hybrid of cloud and on-premises applications that work for a variety of environments.
AI Workflow Automation FAQs
What is conversational automation (RPA)?
AI works with existing tools to deliver an exceptional customer experience through multilingual conversational automation and intelligence. It learns from every touchpoint and automates repetitive inquiries and workflows using conversational, generative AI and automation in a human-like interaction for the enterprise.
What is the difference between RPA and chatbots?
A chatbot is designed to answer user requests by leveraging existing knowledge resources. They are also programmed to recognize the context of the conversation along with the content of the request.
What are the two types of RPA bots?
Chatbots serve as a support system that allows your support team to perform to the best of their abilities. Chatbots provide immediate answers, can route a customer to the correct knowledge article or seamlessly hand off to a support agent, and reduces hold times, phone line congestion, and unnecessary support tickets.