AI Service Desk

Deliver Magical Employee Experiences with AiseraGPT and Generative AI

Automate Your IT Help Desk with AiseraGPT

Aisera’s AI Service Desk revolutionizes your employee support by combining the capabilities of a chatbot with an action bot. Its AI Copilot, with AiseraGPT, uses enterprise LLMs to engage in intelligent and human-like conversations while triggering AI workflows to effortlessly automate multi-intent and complex requests.

With AI Service Desk, organizations can reduce operational expenses, maximize productivity, and elevate the overall employee experience.

Trusted by Leading Companies

GPT-like Experiences with Generative AI

Deliver human-like conversations with natural language as the new user interface using Aisera’s AI Service Desk, featuring intent understanding, disambiguation, context management, awareness, and exception handling, enabling ChatGPT-like interactions supported in over 100+ languages.

Multi-Domain Universal Bot

Elevate employee experience with Aisera’s Universal Bot, employing industry and domain-specific LLMs – encompassing IT, HR, Legal, Facilities, Procurement, Supply Chain, Marketing, and Sales – to streamline your service desk and offer a unified interface for employees to ask any question, skillfully directing queries to the appropriate bot while facilitating seamless context switching during conversations.

Enterprise-wide Search with Generative AI

Enterprise AI Search enables you to look for data across multiple disparate data sources and business applications to dynamically generate answers and summaries in real-time utilizing RAG (Retrieval Augmented Generation) in your service desk, while also providing links for additional details.

LLM-Powered AI Workflow Library

Leverage 3,000+ pre-built and third-party LLM-powered AI workflows that can be triggered conversationally through system events, webhooks, schedules, and event data posted from other systems, in order to auto-resolve incoming requests, reduce resolution times, and increase case deflections in your IT help desk.

Rich, Pre-Built Integrations

Connect with 500+ enterprise applications such as ServiceNow, Atlassian Jira, and BMC, streamlining the automation of complex employee inquiries and empowering you to close gaps in your service desk on knowledge, automation, and conversational intent with ease. This robust integration ecosystem empowers users to streamline their workflows and enhance productivity.

Unsupervised AI & Human-in-the-Loop Reinforcement Learning

Utilize unsupervised AI to continuously learn from service desk tickets, knowledge sources, and conversation logs, fostering a deeper understanding of user intent and context. This ongoing learning process enhances response accuracy, ultimately delivering an accurate, consistent, and personalized employee experience.

Seamless Escalation to Live Agents

Auto-detect sentiment and escalate conversations seamlessly to a live agent, ensuring a smooth and efficient escalation process to enhance the overall employee experience and satisfaction in your IT help desk.

AI Service Desk FAQs

What is the role of a service desk?

A Service Desk focuses on various ITSM activities critical for enabling high-quality service delivery by next-gen ITSM. Centralized and efficient, it streamlines operations and removes repetitive tasks, enabling standardized processes to meet customer needs effectively.

What is AI Service Management?

An Artificial Intelligence help desk or service desk utilizes Generative AI and automation into traditional IT Service Management (ITSM) processes to enhance the efficiency, effectiveness, and responsiveness of IT service delivery. This can be applied to various aspects of ITSM, including incident management, problem management, change management, service request fulfillment, and more.

What is the difference between help desk and service desk?

The key distinction between helpdesk and service desk is in their focus. The IT help desk caters to individual user queries and ticket resolution, while the IT service desk serves as a contact point for service requests, problem management and integrated business process support. Read the help desk vs service desk article to learn more.

What software is used for IT help desk?

Software platforms such as ServiceNow, Zoho Desk, Freshdesk, BMC, Cherwell, and others efficiently organize requests and inquiries 
as tickets for support agents. They streamline support processes using workflows and automation, enhancing overall efficiency.