AI Service Desk
Automated Help Desk Software
Deliver an exceptional employee experience with AI Service Desk. Purpose-built for employees, Aisera’s AI Service Desk plugs right into the service desk ticketing system and help desk products you already use. It learns from every touchpoint while automating repetitive inquiries and workflows with Conversational Automation. Aisera also provides the capability to transfer conversations seamlessly to a human agent when required. AI Service Desk includes Conversational AI & Automation and Ticket AI to:
- Auto-resolve incoming requests instantly
- Reduce repetitive work and improve employee productivity
- Improve employee satisfaction
Featured Capabilities For Help Desk Support
Aisera’s cloud-native solution combines purpose-built generative AI to deliver a world-class employee experience. Our AI Service Desk Solution comes with pre-built intents and workflows to completely automate the resolution of help desk support issues.
Knowledge Extraction and Resolution
Aisera’s deep integration with knowledge base systems, collaboration apps, files, and web crawlers ensures that any unstructured content is automatically converted for autonomous knowledge resolution with Conversational AI.
Generative AI for Enterprise
Aisera’s generative AI for enterprise capabilities includes intent matching, intent disambiguation, context switching, and awareness and exception handling to provide human-like ChatGPT conversational experience, Natural Language-driven multilingual conversational interactions.
Process Orchestration & Automation
Aisera’s 1200+ built-in integrations to various applications and help desk products ensure that customers can quickly build and deploy automation flows with its no-code visual studio.
Conversational Service Catalog
Serve Answers From Multiple Service Catalog Sources
Automatically import service catalogs from existing service desk ticketing software such as ServiceNow and BMC and convert them to native Conversational-driven catalog experiences, including Aisera’s Service Catalog and 3rd party catalogs.
Seamless Escalation to Automated Ticketing Systems
Auto-detect sentiment and escalating conversations to seamlessly connect to a live agent or handoff to agents for further processing by integrating to leading IT service desk ticketing systems such as ServiceNow, Jira, and BMC.
Automated AI Learning
AI that automatically and continuously learns from previous tickets, knowledge sources, and conversation logs improves the virtual assistant’s understanding and accuracy in the auto-resolution of support requests.
What Our Customers Say
AI Service Desk FAQs
What is the role of a service desk?
The role of a service desk is to focus on a variety of ITSM activities, including incident management, self-service, reporting, knowledge management, asset management, and service request management. These are robust, service-oriented departments that are built around connecting IT to customers to provide the timely help.
What is AI helpdesk?
An AI-driven helpdesk utilizes a unique combination of Generative AI and automation to intercept and resolve support requests with end-users while automating your most repetitive tasks, actions, and workflows.
What is difference between helpdesk and service desk?
A help desk is built around providing help. A service desk provides service. In other words, a help desk is solutions-oriented. The aim is to fix the problem – nothing more and certainly nothing less. A service desk, on the other hand, is also focused on delivering service to an end user such as new employee onboarding, new hardware, etc. We explained the differences in detail in service desk vs helpdesk Article.
What software is used for IT help desk?
Software such as ServiceNow, Zoho Desk, Freshdesk, BMC, Cherwell, and more organize requests and inquiries into tickets for support agents and helps to streamline support with workflows and automation.