AI Virtual Assistants, Conversational AI and Chatbots
How Conversational AI Technology Transforms Virtual Assistants and Chatbots
Virtual Chatbots are virtual advisors, AI personal assistants, or intelligent virtual agents who communicate with businesses and brands via messaging apps. Product marketing, brand engagement, product assistance, sales, and support discussions are common uses of conversational bots.
An Artificial Intelligence-Powered Virtual Assistant uses advanced Artificial Intelligence (AI), RPA, natural language processing, and machine learning to extract information and complex data from conversations to understand them and process them accordingly.
Conversational Artificial Intelligence (AI) Technology (or Intelligent Virtual Agents) are propelling the world with astounding levels of automation that drive productivity up for services team and costs down. New advancements of AI technology are upgrading today’s traditional chatbots to advanced virtual assistants. Conversational Chatbots are a manifestation of Artificial Intelligence (AI) via the simulation of conversation with human users. They obey automated rules and use capabilities called natural-language processing (NLP), and machine learning (ML). Working together, these advances allow chatbots to process data and respond to all sorts of commands and requests.
Task-oriented (declarative) chatbots are the most basic level of chatbot; they serve one purpose and perform one function, in solving administrative tasks. Using rule based, NLP, and perhaps some ML, they respond in an automated but conversational-sounding way to user inquiries. This type of chatbot is very structured and applies specifically to one function, often customer support and service functions, hence lacking deep learning abilities. One example would be interactive FAQs. Task-oriented chatbots can deal with conventional, common requests, such as business hours – anything that doesn’t call for variables or decision-making. They may use NLP but not in a sophisticated or insightful way. Today, these types of basic chatbots are practically everywhere.
Chatbot vs Conversational AI: Upgrade or Replacement
Conversational AI is all about the tools and programming that allow a computer to mimic and carry out conversational experiences with people.
A chatbot is a program that can (but doesn’t always) use conversational AI. It’s the program that communicates with people.
Conversational chatbot solutions are AI-powered virtual agents that provide a more human-like experience. In opposition to rules-based chatbots, they are capable of: carrying on a natural conversation. understanding the meanings of words. understanding misspellings.
Conversational AI powers chatbots. But not all chatbots use conversational AI.
Data-driven and predictive (Conversational AI) chatbots are also known as a Virtual Assistant, Virtual Support Agent, Voice Assistants or Digital Assistant (Digital Worker). Apple’s Siri and Amazon’s Alexa are examples of consumer-oriented, data-driven, predictive AI chatbots. They are far more advanced, capable, personalized, and sophisticated than the simple task-oriented variety, thus elevating the customer experience.
Conversational Virtual Assistant is a contextually aware Virtual Chatbot, using natural language understanding (NLU), NLP, and ML to actually acquire new knowledge even as they operate. They can also utilize their predictive intelligence and analytics capabilities to personalize conversational flows and response based on user profiles or other information made available to them. A Chatbot AI can even remember a user’s preferences and offer solutions and recommendations, or even guess at the person’s future needs, as well as initiating conversations.
To sum-up Chatbot vs Conversational AI, Virtual Assistants enabled with AI technology can connect single-purpose chatbots under one umbrella. The Virtual Assistant can pull information from each chatbot and aggregate allow that to answer a question or carry out a task, all the time maintaining appropriate context.
Aisera delivers an AI Service Management (AISM) solution that leverages advanced Conversational AI & RPA to provide an end-to-end Conversational AI Platform. These advanced AI capabilities automate tasks, actions and workflows for ITSM, HR, Facilities, Sales, Customer Service, and Operations. Now businesses can deliver greater real time self-service resolutions through consumer-like service experience for employees and customers. Digital acceleration and transformation for conversational interfaces is achieved in seconds with Aisera.