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At Microsoft’s Build conference this week, CEO Satya Nadella announced the acquisition of Softomotive, which is a top RP...

Watch Aisera CEO Muddu Sudhakar discuss how Aisera's AI Service Management solution drives exceptional customer and empl...

The remote work lifestyle will eat the enterprise. Companies have already made huge investments for this and will not ab...

Alumnus and serial entrepreneur Muddu Sudhakar’s company, Aisera, offers a virtual AI-based workforce available 24/7. Wi...

Customer service centers, whether a shipping group dealing with consumers or an IT organization working with corporate e...

We’re already aware that AI is transforming the IT help desk. The recent global pandemic, however, calls new attention t...

A growing number of tech companies and IT pros are working in a variety of ways to help fight the ongoing coronavirus pa...

Palo Alto, Calif.-based Aisera has been providing 24/7 AI technology-based assistance to health care providers and gover...

Robotic Process Automation (RPA) is a fairly simple technology. Consider that it is only been until the past few years t...

Aisera's AI Service Management (AISM) solution is designed to aid companies in growing and scaling using technologies su...

Aisera is offering its remote working virtual assistant and collaboration app free for 60 days to help healthcare organi...

The AI sector has been hot for years in Silicon Valley. With some new trends, there is a list of eye-catching AI startup...

Aisera, the world's first AI-driven platform that automates tasks, actions, and workflows for employees, raised $20M in ...

If your automated DevOps pipeline or robotic process automation is flawed, it can spawn endless headaches, as these hard...

At the end of each year, eWEEK likes to post observations from IT thought leaders about what they think we should all ex...

Aisera — the world’s first AI-driven platform that automates tasks, actions, and workflows for employees and customers —...

Aisera, a Palo Alto, Calif.-based AI-driven platform that automates tasks, actions and workflows for employees and custo...

Aisera, the world’s first AI-driven platform that automates tasks, actions, and workflows for employees and customers, a...

Robotic process automation — the ability to automate certain repetitive software-based tasks to free up people to focus ...

Aisera, the world's first AI-driven platform that automates tasks, actions and workflows for employees and customers, an...

With the consumerization of enterprise IT, employees are expecting the same level of service excellence from IT service ...

Aisera, the world’s first artificial intelligence (AI) driven service experience solution, announced its launch in a hig...

Aisera, a provider of an AI-driven service experience solution, is launching its debut product that will deliver transfo...

Aisera, the world's first artificial intelligence (AI) driven service experience solution, announced its launch in a hig...

AI has grown phenomenally in the last decade. One of the current big AI trends in the world is looking for places where ...

Cloud computing has been a Top 3 trends in IT since it took root with the introduction of AWS's S3 data storage in late ...

Watch for RPA to drive front-end enterprise digital transformation. One of the hottest goals in today’s major global ind...

Robotic process automation (RPA) technology is transforming how businesses operate. Today, RPA software can work with bu...

The age of automation is upon us. While businesses have started embracing artificial intelligence (AI) and machine learn...

In today’s digital world, consumers expect the online services they use to work smoothly and seamlessly, 24/7. Unfortuna...

How AI Customer Experience Enriches Customers And EmployeesArtificial intelligence (AI), machine learning (ML), and natu...

Great customer service is the key to retain as well as expand the customer base and stay ahead of the competition for or...

AI and ML Revolutionizes Customer ExperienceThe latest consumer trends have all pointed to customer experience as a key ...

Explore artificial intelligence for ITSM, IT Service Desks, and the tool optionsAll AI-enabled ITSM tools aim to streaml...

How to Explain Service Mesh in Plain EnglishWith many different technologies on the rise today, it can be difficult to s...

Getting Started With AI Service Desk SolutionsArtificial intelligence (AI) has countless applications to many different ...

Why Robotic Process Automation (RPA) Projects Fail: 4 Factors“The typical problem with RPA is the rigidity of the proces...

Adapting The MVP Model For Testing Your AIThe MVP Model is an important aspect in the world of tech. Companies are rapid...