Best AI Chatbot, Features and Use Cases

In an increasingly digital world, AI chatbots have emerged as pivotal tools in enhancing enterprise efficiency and elevating customer satisfaction. The best among them meld advanced natural language processing, seamless integration, scalability, and robust analytics to offer an unmatched user experience.

This article aims to guide you through the nuances of advanced AI chatbot features, spotlighting the best AI chatbots for enterprises, complete with a few use cases in different industries.

With the vitality of the whole chatbot technology and phenomenon comes a span of choices for organizations. There are many chatbot software on the market now, and selecting the optimal one can have a major impact on the benefits and value you realize from your investment. Nobody wants an “also-ran” into an AI chatbot tool that lacks essential features!

But at the same time, you want to invest in AI chatbot platforms with capabilities that serve your markets, use cases, and target audiences without adding options you don’t need. If you’ve decided to enrich your website with AI-powered chatbot software, let’s look into the five “must-have” features that comprise the Best AI Chatbots.

Unsupervised AI Learning Natural Language Processing /Understanding

Unsupervised AI learning is at the foundation of the exceptional AI chatbot. Apple’s Siri and Amazon’s Alexa are examples of consumer-oriented, data-driven, predictive chatbots. They are advanced, intuitive, capable, personalized, and sophisticated. To achieve this level of usefulness and popularity, AI chatbots must be contextually aware —and the only route to that is through NLP and NLU.

Machine learning (ML) is also vital to your chatbot’s ability to acquire new knowledge in the course of its operation. The AI Chatbot calls upon predictive intelligence and analytics to personalize a response based on user profiles; it remembers a user’s preferences and offers solutions and recommendations or makes informed guesses at a customer’s future needs.

Omnichannel Messaging

AI Chatbots recall past interactions with every user over every channel—whether online, via SMS, web portal, or phone. It pulls from a user’s information, order history, previous purchases, and other data to carry out accurate, relevant, and pleasing conversations. It resolves user issues in a matter of seconds.

Conversational AI

People today have an almost limitless spectrum of channels to carry out their business and lifestyle needs. They switch among AI chat channels with agility and expect the bot to respond and keep pace.

Your ideal chatbot must also be able to communicate seamlessly on whatever channel the user prefers. So an omnichannel platform is the key to a positive user experience and quick self-service resolution of customer, agent, and employee service issues. The omnichannel is broad and growing, so the bot must be capable of performing meaningful conversations across that every-widening spectrum.

That includes enterprise messengers like Skype and MS Teams; social messengers like Twitter and FB Messenger; voice assistance like that offered by Amazon Alexa and Google Assistant; email, and web/mobile apps.

At the heart of any omnichannel conversational AI, chatbot is natural language understanding (NLU) and natural language processing NLP, which guarantee that your chatbot both understands and interprets communications properly and integrates chatbot responds in a personally relevant way to conversations, whatever the relevant topic.

A No-Code Visual Flow Builder

Building a chatbot should be easy, intuitive, and hassle-free. That means code-free as well—even drag-and-drop! Look for a visual flow, free AI-powered chatbot builder that tailors to your uses and enables zero-code bot building, enabling you to design and customize your bot directly on the platform without calling on technical knowledge.

Without coding proficiency, you can now construct a powerful conversation flow or bot that starts delivering benefits from day one. Your visual flow builder or AI bot lets you automate resolutions for basic customer issues and ensure productive interactions with your customers.

A conversational AI platform also uses machine learning to continuously improve its performance and adjust your bot’s workflows. You can tweak and customize the bot to improve customer satisfaction and map to new business trends, initiatives, and customer feedback. Jump on opportunities and watch the responses soar.

Live Chat Handover & Intelligence

There comes a time in some interactions when a human is needed to resolve an issue. That’s why the AI Chatbots allow smooth human handover at the right moment. The smart chatbot is engineered to handle two scenarios: 1) when the bot cannot accommodate the complexity of the query; and 2) when the user prefers (or insists on) interacting with human agents support.

Bots need a special type of intelligence to intuit and analyze a growing sense of urgency or complexity when participating in a conversation. This capability preserves the value of the chatbot by informing it when to relinquish the interaction and hand it over to a human. For example, when a chatbot taking an online order cannot understand or carry out the request, it can hand off the conversation to a human promptly, avoiding frustration and protecting a positive outcome through human conversation.

It’s the natural language processing & advanced AI technology that empowers a chatbot to analyze whatever sentiment a user is communicating and detect dissatisfaction, for example. At that point, the call or other channel can connect smoothly to a live agent for personalized, hands-on help and engagement.

Even after the agent engages, some chatbots can continue to support the process by forwarding background information on the caller’s location (even street or ZIP code!).

The chatbot can also apprise the agent of prior transactions and any pertinent data about the user. So the advanced Chatbots can continue working even when not expressly called upon, and help both the agent and caller to enjoy a satisfying, successful, customer experience.

Sentiment Analysis

Sentiment analysis is one of the newest and most amazing functions of AI. How the chatbot can interpret the intent behind a user’s query, understand sentiment from the tone of voice, and respond appropriately is an extremely valuable skill when customers are often short of time and temper. Even when sentence structure, spelling, or grammar are inconsistent, ambiguous, or informal, like jargon or slang, the chatbot can intuit the meaning and enhance the experience.

Like humans, AI-powered Conversational chatbots also learn quickly and store that knowledge for future use. The bot thus becomes more intelligent, insightful—and functional—with each interaction. In the past, a chatbot could do little more than parrot its responses; the ability to decipher customer attitude was speculative at best.

But today’s narrative mapping technology enables the bot to pick out important words in human-like conversations and assign them a relative value: positive, neutral, or negative. This informs the bot’s “understanding” of the user’s intent, mood, and tenor of an interaction. The bot can then figure out how to respond to the user and conduct a meaningful dialogue.

The Aisera AI Chatbot is built on NLP/NLU and Conversational Automation technology. It smoothly interfaces with current systems like Salesforce, SAP, Oracle, Zendesk, and ServiceNow. That means you can offer a service experience for users that boosts customer satisfaction and Net Promoter Score (NPS) while drastically reducing support and operations costs.

Aisera’s Conversational AI solution empowers customers with an unprecedented level of self-service accompanied by an Alexa-like natural language interface.

So Aisera learns as it goes along, and ultimately helps an organization’s competitiveness, growth, and productivity. Aisera is a powerful ally that is available 24/7 and has a built-in mission: to optimize your customer’s experience and grow your business.

Aisera’s AI chatbot resolves most issues in a short span, ensuring that each participant feels understood and acknowledged: customers receive accurate answers with minimum hassle; meanwhile, Aisera liberates employees to focus on more complex and higher-value tasks. If you wish to learn more about the enterprise AI chatbot Request a demo today.