Salesforce Integration

Conversational AI, automation, & agent-assist solution for Salesforce Service Cloud

AI-Driven Service Cloud

Salesforce Service Cloud customers are delivered a top-tier performance with Aisera’s AI Customer Service Solution. Seamlessly integrate cases, knowledge base, and the community with support for multiple channels, including Live Chat handoff all on Salesforce Service Cloud. Customers are also provided with a proactive and personalized Virtual Assistant and Agent-Assist capabilities like case resolution recommendations, next-best actions, and case auto-classification to get the best service experiences.

Improve customer experiences and drastically reduce agent workload with Aisera’s AI Customer Service.

Solution Brief

How It Works

Aisera leverages Knowledge Base, cases, and live chat on Salesforce to auto-resolve incoming support requests and auto-classify cases with intelligent automation, supporting service agents and creating exceptional self-service resolutions for customers.

Capabilities

Automate and optimize multi-turn conversational experiences for users with Aisera’s proprietary supervised and unsupervised NLP, NLU, and NLG on Slack.

Utilize Aisera’s AI-native RPA technology to drive smooth workflow automation and access 1200+ out-of-the-box workflows.

Automatically classify standard and custom case attributes, route, and resolve them, as well as recommend next-best actions with Agent-Assist on Salesforce.

Easily automate case creation for customers as well as perform frictionless transfers and escalations to live agents using live chat. Salesforce Chat (formerly Salesforce Live Agent) is a native Salesforce tool that enables the customer service team to communicate in real-time with your website users.

Utilize the power of Salesforce to drive engagement with communities and Chatter.

See More

Featured Case Study

See how 8×8 uses Aisera’s AI Customer Service solution on Salesforce to auto-resolve and expedite resolutions for their support requests, providing effective and accurate answers to customer queries in seconds.

Case Study

8x8 case study aisera