Quizlet story
Quizlet Story

Our Customer Support Team’s auto-resolution rate has dramatically increased since implementing Aisera. Thanks to Aisera, which not only enables us to scale our support but also helps us reduce costs, managing 60 million users each month has never been simpler.

Sean Marrer

Senior Director, User & Product Operations


Customer Experience

Conversational AI

Ticket AI

Use Case

Account Management

Product Troubleshooting


Quizlet Support Bot

Quizlet Virtual Assistant

Proven Results


Cost Savings


Auto-Resolution Rate


Agent Hours Saved

Quizlet Aisera Integration

Scale Your Self-Service with Conversational AI & Automate Workflows with Ticket AI

With students rapidly transitioning into online learning during the COVID-19 pandemic, Quizlet needed to accommodate 60 million monthly users and counting. The company sought to streamline operations, improve its Mean Time to Resolution (MTTR), and case deflection rate to enhance the customer experience.

With Aisera’s Generative AI & Ticket AI, Quizlet has auto-resolved 70 percent of incoming support requests and has achieved $3M+ in cost savings. The company has saved 30,000 agent hours and has boosted agent efficiency by providing AI-powered recommendations. Aisera helps Quizlet continue to scale its growing support operations while providing a best-in-class experience for both Quizlet’s customers and agents.