Our Customer Support Team’s auto-resolution rate has dramatically increased since implementing Aisera. Thanks to Aisera, which not only enables us to scale our support but also helps us reduce costs, managing 60 million users each month has never been simpler.
Senior Director, User & Product Operations
Quizlet Support Bot
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With students rapidly transitioning into online learning during the COVID-19 pandemic, Quizlet needed to accommodate 60 million monthly users and counting. The company sought to streamline its customer support operations and improve its mean time to resolution (MTTR), and case deflection rate to enhance the customer experience.
With Aisera’s Generative AI, Quizlet has auto-resolved 70 percent of incoming support requests via ChatGPT-like interactions and has achieved $3M+ in cost savings. The company has saved 30,000 agent hours and has boosted agent efficiency by providing AI-powered recommendations. Aisera helps Quizlet continue to scale its growing support operations while providing a best-in-class experience for both Quizlet’s customers and agents.