Our Customer Support Team’s auto-resolution rate has dramatically increased since implementing Aisera. Thanks to Aisera, which not only enables us to scale our support but also helps us reduce costs, managing 60 million users each month has never been simpler.
Sean Marrer
Senior Director, User & Product Operations
Solution
Customer Experience
Conversational AI
Ticket AI
Use Case
Account Management
Product Troubleshooting
Billing
Quizlet Support Bot
Proven Results
$3M+
Cost Savings
70%
Auto-Resolution Rate
30K
Agent Hours Saved
Scale Your Self-Service with Conversational AI & Automate Workflows with Ticket AI
With students rapidly transitioning into online learning during the COVID-19 pandemic, Quizlet needed to accommodate 60 million monthly users and counting. The company sought to streamline operations, improve its Mean Time to Resolution (MTTR), and case deflection rate to enhance the customer experience.
With Aisera’s Generative AI & Ticket AI, Quizlet has auto-resolved 70 percent of incoming support requests and has achieved $3M+ in cost savings. The company has saved 30,000 agent hours and has boosted agent efficiency by providing AI-powered recommendations. Aisera helps Quizlet continue to scale its growing support operations while providing a best-in-class experience for both Quizlet’s customers and agents.
