Amplify Your IT Support with AiseraGPT and Generative AI
Trusted by Leading Companies
AI for IT Support
Aisera’s enterprise-grade AI Copilot, powered by ChatGPT and Generative AI, maximizes ticket deflections, automates repetitive tasks for IT support teams, and enhances self-service through integrated AI workflows for fulfillment. It utilizes industry and domain-specific large language models (LLMs) to provide intelligent conversations across digital and voice channels.
AI Service Desk seamlessly integrates with leading ticketing systems such as ServiceNow, Atlassian, Freshservice, BMC, and more to deliver automated support at scale.
Reduce IT
Support Costs
Automate routine and repetitive tasks to support higher volume of requests and inquiries without the need for manual and human intervention
Boost Employee Satisfaction (ESAT)
Provide intelligent, human-like conversations with the ability to seamlessly transfer to an agent, if required
Improve Resolution
Times
Auto-resolve requests in seconds and not days to minimize turnaround time for enhanced efficiency
Automate Software
Provisioning and Approvals
Expedite the software provisioning experience for employees by automating the end-to-end process, from request submission to approval and installation
Troubleshoot Common
IT Issues
Empower employees with an enhanced self-service experience by providing accurate recommendations and relevant knowledge articles (public and private)
Unlock Accounts and
Reset Passwords
Enable users to securely and seamlessly regain account access without helpdesk involvement by integrating with identity and access management systems such as Okta and Microsoft Active Directory
Proactive Notifications and
Updates
Make company-wide announcements and relevant updates for system outages, scheduled maintenance, security notifications through collaboration channels such as Microsoft Teams, Slack, Zoom Chat, Email
Integrations
