Conversational AI for Customer Service
Reimagine customer experience with Generative AI and AiseraGPT for enterprise
Best-in-Class Generative AI Technology
Aisera’s smart contextual Generative AI assistant is built for enterprises to deliver an exceptional self-service experience for your customers across voice and digital channels such as SMS, email, webchat, WhatsApp, Twitter, Facebook Messenger, API, and more.
With our state-of-the-art Generative AI technology, our virtual assistant can comprehend natural language and generate human-like responses like ChatGPT to complex customer queries, providing an unparalleled level of personalization and efficiency.
Unsupervised & Supervised Generative AI for frictionless interaction
Bootstrap your multilingual virtual assistant with unsupervised & supervised Generative AI that continuously learns and automatically understands intents and phrases from analyzing 150 million tickets and over 1.1 billion conversations to deliver self-service resolutions across the omnichannel (voice, chat, and text) and in over 100 languages.
Proactive Alerts & Notifications, Live Agent Handover
Drive customer engagement by sending relevant and timely information to users such as order tracking or refund status. Seamlessly transition to a live agent for additional support or escalations.
Contextual Conversations and Multi-Intent handling
Create a consistent experience by maintaining conversation context across channels. An adaptive AiseraGPT for enterprise-like AI that can dynamically switch contexts when the user changes subject to create a personalized and proactive experience for each customer, in every interaction.
Interactive Analytics & User Profile-Based Recommendations
Personalize resolutions with AI recommendation models, custom dashboards, and drillable reports that are built on user profile and preference across the full customer journey.
Pre-built Connectors and Guided Workflows
Access to over 1200+ built-in integrations and guided flows to quickly develop and deploy knowledge workflows that can be triggered conversationally. Give customers a prescriptive and proactive conversational experience to elevate the overall customer experience.
Built-in Support for Multiple Languages
With over 100+ languages available out-of-box, Aisera’s multilingual Generative AI with built-in language detection quickly responds to customer requests in their preferred language and channel of choice.