Conversational AI for Customer Service

Transform your customer experience with personalized self-service anytime and anywhere

Best-in-Class Conversational AI Technology

Aisera’s smart contextual AI assistant is built for enterprises to deliver an exceptional self-service experience for your customers across voice and digital channels such as SMS, email, webchat, WhatsApp, Twitter, Facebook Messenger, API and more.

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Boost customer satisfaction and loyalty

Offer proactive and contextual conversational experience across support, sales and marketing with ease.

Build frictionless conversational experience

Provide seamless experience with conversational messages and no-code action workflows with our powerful self-learning AI engine.

Provide exceptional 24x7 support

Amaze your customers with round the clock and around the globe support – anytime on any channel in a language of their choice.

Unsupervised Natural Language Processing (NLP) for frictionless interaction

Bootstrap your multilingual, multi-domain AI assistant with Unsupervised NLP that continuously learns and automatically understands intents and phrases from analyzing over 150 million tickets and over 1.1 billion conversations to deliver self-service resolutions across multiple channels and in over 100+ languages.

Proactive Alerts & Notifications, Live Agent Handover

Drive customer engagement by sending relevant and timely information to users such as order tracking or refund status. Seamlessly transition to a live agent for additional support or escalations.

Contextual Conversations and Multi-Intent handling

Create a consistent experience by maintaining conversation context across channels. An adaptive AI that can dynamically switch contexts when the user changes subject to create a personalized and proactive experience for each customer, in every interaction.

Interactive Analytics & User Profile-Based Recommendations

Personalize resolutions with AI recommendation models, custom dashboards, and drillable reports that are built on user profile and preference across the full customer journey.

Pre-built Connectors and Guided Workflows

Access to over 1200+ built-in integrations and guided flows to quickly develop and deploy knowledge workflows that can be triggered conversationally. Give customers a prescriptive and proactive conversational experience to elevate the overall customer experience.

Built-in Support for Multiple Languages

With over 100+ languages available out-of-box, Aisera’s multilingual AI with built-in language detection quickly responds to customer requests in their preferred language and channel of choice.