AI Analytics and Dashboard
Predict Outcomes with AI-Driven Analytics
Get real-time insights into user interactions and measure and analyze performance to drive customer engagement. Aisera’s robust conversational and performance analytics allows organizations to take the guesswork out of the decision-making process and make more informed business decisions.
Design and build custom reports, widgets, and dashboards to better understand user trends, knowledge gaps, unresolved requests, escalation rates, etc. to improve the overall performance of the AI virtual assistant.
Gain insight from every conversation with ease
Provide proactive and personalized interactions by unlocking patterns unique to each customer to improve the user journey, increase engagement and retention
Improve employee and customer satisfaction
Deliver exceptional customer care by using real-time, accurate, and holistic AI-driven analytics
Realize greater ROI on your AI investment
Enables you to continuously collect, measure and analyze data to help enhance and refine your virtual agent strategy
Real-time Metrics and Reporting
Captures and presents data in easy-to-consume format – identify opportunities to improve resolution and bot performance.
Single-pane-of-glass with pre-built dashboards
100 prebuilt visualization provides organizations the conversational insights from day one to improve engagement and enablement.
Comprehensive Auditing and Logging
Capture, track and enrich every conversation request and interaction within Aisera’s administrative console.
Custom Reports and Dashboards
Build custom reporting and visualization, create graphical widgets, and drillable reports for in-depth analysis and deeper insight as per your business needs.
Integration with third-party analytics, dashboards and reports
Aisera provides predefined integrations with leading analytic providers such as Tableau and Power BI