AI-driven analytics & actionable insights

Get a bird’s-eye view into the performance of your AI agents with customizable dashboards and automated reports for continuous improvement.

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Gain actionable insights in seconds

Get real-time visibility into the performance of your AI agents, revealing unique, customer-specific insights that drive superior outcomes.

Continuous optimization

Anticipate trends and identify patterns to fine-tune agent behaviors, personalize interactions, and improve efficiency. This will ensure that the platform evolves and adapts to meet changing customer and business needs.

Realize greater ROI from your AI investments

Measure KPIs, track outcomes, and analyze agent performance to demonstrate clear value, maximize business impact, reduce costs, and improve service delivery.

Surface complex organizational data
& turn it into strategic insights

Real-time metrics and reporting Get real-time insights in an easy-to-consume format and access reports that highlight opportunities to improve resolution rates, escalation rates, and AI agent performance.
Single-pane-of-glass view with pre-built dashboards Gain every possible insight from day one with hundreds of prebuilt visualizations, covering metrics like knowledge usage, click-through rates, ESAT, and more to drive engagement and user adoption.
Comprehensive auditing and logging Capture, track, and enrich every conversation request and interaction within the platform console.
Integration with third-party business intelligence tools Leverage predefined integrations with leading analytics providers, such as Tableau and Power BI, to fast-track data analysis and eliminate data silos across your organization.

Freedom to integrate. Power to scale.

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Delivering real-world
business value

City & County of Denver

BDO Canada

$1.9M

Costs
savings

Big 5 Sporting Goods