A Single-Pane-Of-Glass for all your Virtual Assistants
Aisera’s Universal Bot is an all-encompassing AI-powered bot that drives a new level of automation, speed, and availability. Unlike conventional single-purpose, rule-based bots, the Universal Bot can respond to user requests across multiple domains and channels and in multiple languages. This results in a better user experience along with minimizing the deployment and maintenance costs.
Users can interact with the Universal Bot to ask questions related to IT (ex: Reset Password) or HR (ex: Request Leave) and the bot will route requests appropriately to provide the best response.
Simplify user interaction
Switch context without interrupting the conversation for a seamless user experience
Ease of deployment and usability
Single, unified interface for multiple domains increases the ease of deployment and usability
Increase customer engagement
Uses ranking and relevance to engage the appropriate bots to provide accurate responses
Integrations to third-party bots
Supports multiple domains and route requests to third-party bots (example: Workday, ServiceNow, etc.) across the enterprise – IT, Finance, HR, Sales Operations, etc. Based on the user request, the Universal Bot determines the relevant bot to route requests and provide the best resolution.
Execute complex workflows across multiple departments
Access to over 1200+ built-in integrations and guided workflows to quickly develop and deploy business workflows that can be triggered conversationally.
Real-time analytics for actionable insights
Get valuable insights on how users are interacting with the universal virtual assistant and drill down to an individual bot to improve performance and increase efficiency.
Built-in Support for over 100+ Languages
Supports over 100+ languages and recognizes more than one trillion phrases. With built-in language detection, it responds to employee and customer requests seamlessly in their preferred language and channel of choice.