Universal Bot

All-in-one AI assistant that can proactively switch context between domains and conversations to resolve user requests across channels

A Single-Pane-Of-Glass for all your Virtual Assistants

Aisera’s Universal Bot is an all-encompassing AI-powered bot that drives a new level of automation, speed, and availability. Unlike conventional single-purpose, rule-based bots, the Universal Bot can respond to user requests across multiple domains and channels and in multiple languages. This results in a better user experience along with minimizing the deployment and maintenance costs.

Users can interact with the Universal Bot to ask questions related to IT (ex: Reset Password) or HR (ex: Request Leave) and the bot will route requests appropriately to provide the best response.

Simplify user interaction

Switch context without interrupting the conversation for a seamless user experience

Ease of deployment and usability

Single, unified interface for multiple domains increases the ease of deployment and usability

Increase customer engagement

Uses ranking and relevance to engage the appropriate bots to provide accurate responses

Integrations to third-party bots

Supports multiple domains and route requests to third-party bots (example: Workday, ServiceNow, etc.) across the enterprise – IT, Finance, HR, Sales Operations, etc. Based on the user request, the Universal Bot determines the relevant bot to route requests and provide the best resolution.

Execute complex workflows across multiple departments

Access to over 1200+ built-in integrations and guided workflows to quickly develop and deploy business workflows that can be triggered conversationally.

Real-time analytics for actionable insights

Get valuable insights on how users are interacting with the universal virtual assistant and drill down to an individual bot to improve performance and increase efficiency.

Built-in Support for over 100+ Languages

Supports over 100+ languages and recognizes more than one trillion phrases. With built-in language detection, it responds to employee and customer requests seamlessly in their preferred language and channel of choice.