Conversational AI for Employee Experience

Reimagine self-service experience for employees across applications, devices or channels

Best-in-Class Conversational AI Technology

Elevate your employee experience with Aisera’s advanced Conversational AI. An enterprise-wide, multi-domain (HR, IT, Legal, Finance, etc.) intelligent virtual assistant that provides employees with immediate and accurate answers around the clock on your collaboration channel of choice such as Microsoft Teams, Slack, Zoom Chat, Email, SMS and more.

One Pager

Personalized help at your fingertips

Provide proactive and personalized conversational experiences to reduce resolution times.

Improve ESAT and increase productivity

Reduce MTTR (Mean Time to Resolution) by deflecting mundane and repetitive requests.

Streamline support across channels

Enable effortless support experience across various collaboration channels, including MS Teams, Slack, Webchat, embedded chats and more.

Unsupervised Natural Language Processing (NLP) for frictionless interaction

Bootstrap your multilingual, multi-domain universal virtual assistant with Unsupervised NLP that continuously learns and automatically understands intents and phrases from analyzing over 150 million tickets and over 1.1 billion conversations to deliver self-service resolutions across multiple channels and in over 100 languages.

Proactive alerts and notifications with Campaigns

Send proactive alerts with Campaigns to inform employees of upcoming events or notify them of issues or tasks that require immediate attention (example: a scheduled IT downtime, latest policy change, expense report reminder etc.). This increases engagement and allows employees to stay on top of their tasks.

Contextual Conversations and Multi-Intent handling

Create a consistent experience by maintaining conversation context across channels. An adaptive AI that can dynamically switch contexts when the user changes subject to create a personalized and proactive experience, in every interaction.

Conversational Analytics

Real-time metrics and reporting allows to capture and present data in easy-to-consume format – identify opportunities to improve resolution and bot performance. In-depth analysis of resolution rates and recommendations to further improve and curate content, workflows and user experience configurations.

Pre-built Connectors and Guided Workflows

Out-of-the-box integrations with enterprise applications in multiple domains (ServiceNowAtlassian Jira, BMC, etc.) and guided flows to quickly develop and deploy knowledge workflows that can be triggered conversationally. Give your employees proactive conversational experience tailored to their needs.

Built-in Support for Multiple Languages

With over 100 languages available out-of-box, Aisera’s multilingual AI with built-in language detection quickly responds to employee requests in their preferred language and channel of choice.