Revolutionize Customer Experience
and Empower Agents with AI Assist
Boost Agent Performance with Accurate and Real-time Recommendations
Aisera’s AI Assist, powered by ChatGPT and Generative AI, enables agents to resolve customer requests quickly. With the help of accurate recommendations, agents can promptly resolve incoming requests, resulting in timely inquiry resolution. This not only enhances customer satisfaction but also elevates the agent experience and boosts overall productivity. Aisera’s AI Assist includes Ticket AI Assist and Conversational AI Assist.
Reduce Support Costs
Provide significant cost savings by automating routine and repetitive support tickets with recommended solutions from similar and previously solved tickets
Optimize Agent Performance
Increase efficiency with automated ticket classification, routing, and correlation, optimizing processes and saving valuable time and resources
Reduce Resolution Times
Empower your agents to deliver fast service with helpful suggestions based on context, customer intent, and sentiment
AI Recommendations for Ticket Resolution
Leverage Ticket AI Assist to provide agents with targeted suggestions and coaching based on knowledge articles, similar tickets, resolution notes, and next best actions via an embedded UI widget in ticketing systems like Salesforce and Zendesk
Real-time Assistance for Agents
Elevate customer interactions with Conversational AI Assist by capturing real-time conversational insights such as sentiment, emotion, context and priority to deliver real-time recommendations during live conversations
Auto-Triage and Prediction
Classify and route tickets to the right support agent based on category, sub-category, case type, root cause and urgency
Auto-Resolve Tickets
Resolve user requests across multiple channels without any agent intervention based on a confidence threshold for increased efficiency
Semantic Search Using Large Language Models (LLMs)
Enable real-time, automatic, and agent-invoked searches using large language models within the enterprise knowledge base for accurate and relevant search results
Continuous AI Learning
Improve prediction accuracy and recommendations by learning from historical conversations, user activities, tickets, knowledge base articles, and agent interactions
