Conversational Assist
Real-Time ChatGPT-like Recommendations for your Agents
Aisera’s Conversational AI Assist is a virtual assistant designed to enhance the effectiveness of customer service interactions by leveraging real-time monitoring and analysis of conversation dynamics. Using the conversational AI platform, the assistant accurately detects the customer’s intent and sentiment. This assistant is able to provide targeted recommendations to agents, enabling them to access relevant information more efficiently and expedite the resolution of customer issues. Through this innovative technology, Aisera’s virtual assistant enables customer service agents to deliver an exceptional level of support without compromising the overall customer experience.
Lower ticket handling time
Reduce handling time by automating most of the manual and repetitive tasks
Achieve fast and accurate resolutions
Increase accuracy of resolutions with approved and consistent responses
Elevate Agent experience
Boost agent performance with the right suggestions based on context, customer intent, and sentiment
Real-time recommendations during live interaction
Interact live with the bot during customer interactions to ask questions, initiate tasks or even request for assistance based on similar tickets, knowledge articles, canned responses, and automated flows
Sentiment and emotion analysis
Capture real-time conversation insights such as sentiment, emotion, priority, and context to provide the most appropriate assistance
Customizable UI Widget
Find relevant information easily with fully embedded and customizable UI widgets within ServiceNow, Salesforce, BMC, Atlassian Jira, Salesforce Service Cloud, Zendesk Support, and more
AI Search
Use AI and Natural Language Processing (NLP) to search content across multiple knowledge sources enabling agents to find relevant resolutions and improve productivity
Realtime Reinforcement AI Learning
Utilize AI to continuously learn from historical conversations, user activities, tickets, knowledge bases, and agent interactions to improve the accuracy of predictions and recommendations
AI Workflow Execution
Reduce resolution times by orchestrating AI workflows that can automate classification, routing and subsequent resolution of tickets or cases
