Conversational AI Assist

Elevate your agent experience to boost every customer interaction

Real-Time ChatGPT-like Recommendations for your Agents

Aisera’s Conversational AI Assist is a virtual assistant designed to enhance the effectiveness of customer service interactions by leveraging real-time monitoring and analysis of conversation dynamics. By accurately detecting the customer’s intent and sentiment, the assistant is able to provide targeted recommendations to agents, enabling them to access relevant information more efficiently and expedite the resolution of customer issues. Through this innovative technology, Aisera’s virtual assistant enables customer service agents to deliver an exceptional level of support without compromising the overall customer experience.

Conversational AI Assist for CX

Lower ticket handling time

Reduce handling time by automating most of the manual and repetitive tasks

Achieve fast and accurate resolutions

Increase accuracy of resolutions with approved and consistent responses

Elevate Agent experience

Boost agent performance with the right suggestions based on context, customer intent, and sentiment

Real-time recommendations during live interaction

Interact live with the bot during customer interactions to ask questions, initiate tasks or even request for assistance based on similar tickets, knowledge articles, canned responses, and automated flows

Real-time recommendations during live interaction

Sentiment and emotion analysis

Capture real-time conversation insights such as sentiment, emotion, priority, and context to provide the most appropriate assistance

Sentiment and emotion analysis

Customizable UI Widget

Find relevant information easily with fully embedded and customizable UI widgets within ServiceNow, Salesforce, BMC, Atlassian Jira, Salesforce Service Cloud, Zendesk Support, and more

Customizable UI Widget

AI Search

Use AI and Natural Language Processing (NLP) to search content across multiple knowledge sources enabling agents to find relevant resolutions and improve productivity

AI Search

Realtime Reinforcement AI Learning

Utilize AI to continuously learn from historical conversations, user activities, tickets, knowledge bases, and agent interactions to improve the accuracy of predictions and recommendations

Realtime Reinforcement AI Learning

AI Workflow Execution

Reduce resolution times by orchestrating AI workflows that can automate classification, routing and subsequent resolution of tickets or cases

AI Workflow Execution