Presented by

Stephen Mann, ITSM.tools | Matt Klassen, Cherwell | Muddu Sudhakar, Aisera

About this talk

Where does ITSM fit in the Digital Transformation landscape? And does it need to evolve to ensure businesses can deliver what their customers expect in 2020?

Join this panel of ITSM experts as they debate and discuss:

• How ITSM can help meet and implement the back-office improvement needs of digital transformation
• How ITSM can fuel Digital Transformation by educating enterprises on the ‘people’ aspect of strategies
• What tools are paramount to delivering best-in-class, future-proof DX strategies
• How to ensure your service management strategy keeps pace as technologies advance

Panelists:

• Stephen Mann, Principal Analyst and Content Director, ITSM.tools
• Matt Klassen, Vice President, Product Marketing, Cherwell
• Muddu Sudhakar, CEO, Aisera