AI Customer Service
AI Customer Service
Aisera’s AI Customer Service plugs right into the tools and systems you already use to deliver an exceptional customer experience. It learns from every touchpoint and automates repetitive inquiries and workflows using conversational AI and RPA. Helping customers help themselves also empowers agents, who can now focus on issues that require a human touch.
By augmenting human intelligence, AI Customer Service helps your organization nurture and satisfy customers who then purchase more, stay around longer, and tell the world how they value you.
- Reduce case volume and resolution time
- Eliminate wait time with improved self-service
- Increase CSAT and NPS
Using advanced technologies including Conversational AI, NLU Search, Unsupervised NLP, Conversational RPA, and Knowledge Management based on FAQs, Aisera’s AI Customer Service solution auto-resolves customer requests instantly to improve customer experience dramatically.
Dynamic Knowledge Base
Connect with multiple and disparate knowledge bases across siloed departments that build a knowledge graph to resolve support requests in a unified way for your customers.
Unsupervised NLP and Semantic NLU
Leverage Aisera’s built-in industry understanding and deliver context-driven conversational resolutions through your virtual assistant for verticals across High Tech, Retail, Financial Services, Biotech, Pharmaceuticals, and Healthcare.
Workflow and API Orchestration
Connect to various enterprise application systems using APIs, creating Customer Service automation that is triggered conversationally or through system events.
Integrate with your existing IVR applications such as Avaya, NiceinContact, Genesys, and Cisco to offer users an NLP and AI-Driven conversational experience to resolve support requests autonomously.
Live Agent Escalation
Integrate with live chat systems of leading ticketing systems such as Salesforce, Zendesk, 8×8, and Freshservice to give customers a seamless hand-off of requests to live agents.