Fireside Chat

with McAfee and Aisera

Wednesday, December 16 // 1PM PST/4PM EST
Attendees Receive a Free Book

Improving user experiences for customers and employees is a goal that many organizations are actively seeking out. Artificial Intelligence has filled the technology gaps that phones, call centers, and rule-based chatbots have been lacking. Watch this webinar to see how AI is drastically improving remote workforce productivity and user experience by streamlining and optimizing workflows across collaboration tools such as Slack, MS Teams, Web chat, and more.

In this joint webinar, you’ll hear straight from industry experts on how Aisera’s AI solution drives digital transformation through case management acceleration and cost reduction. You’ll also learn how AI improves existing knowledge bases to provide prescriptive and personalized answers to consumer questions.

Aneel Jaeel is Senior Vice President of Customer Success, Technical Support, Professional Services, and Digital Transformation at McAfee. He is responsible for all post-sales customer services, including customer support for McAfee corporate and consumer products, professional services, and education and training services. Aneel has more than two decades of experience in the customer service industry across a wide spectrum of software and hardware segments. Before joining McAfee, Aneel was senior vice president of global customer support and support account management services at ServiceNow.

Tom Taulli is the author of The Robotic Process Automation Handbook: A Guide to Implementing RPA Systems and Artificial Intelligence Basics: A Non-Technical Introduction. He also writes a column for Forbes.com, where he covers topics like AI and RPA. Besides his writings, Tom has founded several high-tech companies. They include WebIPO, BizEquity and Hypermart.net, which was sold to InfoSpace.

Muddu Sudhakar is a successful Entrepreneur, Executive and Investor. Muddu has deep product, technology and GTM experience plus knowledge on enterprise markets including Cloud, SaaS, AI/Machine learning, IoT, Cyber Security, Big Data, Storage and chip/Semiconductors. Muddu brings strong operating experience with startups as CEO (Caspida, Cetas, Kazeon, Sanera, Rio Design) and in public companies such as SVP & GM role at ServiceNow, Splunk, VMware, and EMC.


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