Aisera Assist
Turbocharge agent productivity and enhance customer experience
Boost Agent Performance with Real-time Recommendations
Aisera Assist elevates the support experience, boosting agent productivity and user satisfaction. Aisera Assist automatically deflects tickets, summarizes cases, and generates natural-language answers in popular ticketing systems like Salesforce and Zendesk. With conversational capabilities and Enterprise AI Search capabilities, agents can use real-time conversational insights and search for information to provide personalized service for users. Aisera Assist also enables workflow and knowledge-base article draft generation to fill in knowledge gaps and improve service.
AI Recommendations for Ticket Resolution
Leverage Aisera Assist to provide agents with case summarization and answer generation, as well as targeted AI recommendations based on knowledge articles, similar tickets, resolution notes, and next-best actions via an embedded UI widget in ticketing systems like Salesforce and Zendesk.
Real-time Assistance for Agents
Elevate user interactions by capturing real-time conversational insights such as sentiment, emotion, context, and priority to deliver real-time recommendations during live conversations
Semantic Search
Enable real-time, automatic, and agent-invoked searches using large language models within the enterprise knowledge base for accurate and relevant search results
Auto-Triage and Prediction
Classify and route tickets to the right support agent based on category, sub-category, case type, root cause, and urgency
Auto-Resolve Tickets
Resolve user requests across multiple channels without any agent intervention based on a confidence threshold for increased efficiency
Continuous AI Learning
Improve prediction accuracy and recommendations by learning from historical conversations, user activities, tickets, knowledge base articles, and agent interactions
