Aisera and AWS Join Forces
Aisera is proud to be recognized by AWS for our expertise in Conversational AI for the enterprise. Our AI Copilot and AiseraGPT solutions, along with domain-specific LLMs, help enterprises like GAP and Living Spaces boost user productivity, create magical experiences and save support costs.
AI Service Desk
AI Service Desk
Aisera’s AI Service Desk revolutionizes employee support by combining the capabilities of a chatbot with an action bot. Its Conversational AI uses enterprise LLMs to engage in intelligent and human-like conversations while triggering AI workflows to effortlessly automate multi-intent and complex requests. With AI Service Desk, organizations can reduce operational expenses, maximize productivity, and elevate the overall employee experience.
AI Customer Service
AI Customer Service
Aisera’s AI Customer Service brings increased customer satisfaction and decreased support costs by integrating a chatbot and an action bot to offer unmatched natural language conversations and automated issue resolutions. The enterprise industry-specific LLMs enable personalized, multilingual conversations across digital and voice channels while automating complex requests using Conversational AI and Automation.
AIOps
AIOps
Aisera’s AIOps detects and resolves major incidents and performance issues, even before they arise. AIOps platform analyzes incidents from ticketing platforms and telemetry data (MELT) from infrastructure, apps and services to identify root causes, all while reducing detection and resolution times. Aisera’s AIOps is always on, ensuring continuous operations while preventing outages and revenue loss.
AI Assist
AI Assist
Aisera’s AI Assist enables agents to resolve customer requests quickly. With the help of accurate recommendations, agents can promptly resolve incoming requests, resulting in timely inquiry resolution. This not only enhances customer satisfaction but also elevates the agent experience and boosts overall productivity. Aisera’s AI Assist includes Ticket AI Assist and Conversational AI Assist.
Choose Your Foundational Models with Aisera and Amazon Bedrock
Together with Amazon Bedrock, AiseraLLM offers an easy-to-use developer experience to work with a broad range of high-performing foundation models from leading AI companies like Anthropic, Meta, Stability AI, and Amazon. You can quickly experiment with a variety of foundational models in the playground, and use a single API for inference regardless of the models you choose, giving you the flexibility to use foundational models from different providers and operationalize your bot with turn-key deployment.
Amazon Connect and Aisera AI Voice Bot for Contact Center
Deliver exceptional support experiences with Aisera’s AI Voice Bot for Amazon Connect. Using Amazon Lex’s speech recognition and text-to-speech capabilities together with AI Copilot and AiseraGPT, the Voice Bot handles calls in any language and provides human-like responses.
Leveraging domain-specific LLMs Aisera’s AI Voice Bot reduces call volumes, frees up customer service agents, and delivers quick, accurate, and personalized responses, leading to enhanced customer satisfaction (CSAT) and reduced support costs.
AiseraGPT and AI Copilot Deployed on AWS
Aisera uses AWS cloud computing and infrastructure to operate our SaaS offerings of AiseraGPT and AI Copilot.
Together with AWS, Aisera offers enterprises flexible deployment models that include hosted SaaS and private VPC.
