Aisera and AWS

Delivering Exceptional AI Service Experience

Aisera leverages the power of AWS to deliver a secure and scalable AI Service Management (AISM) solution for enterprise IT, DevOps, HR, facilities, customer service, and operations. By using AWS public cloud, Aisera delivers next-gen AI Service Desk solutions to automate requests, tickets, user conversations, and operations.

Together Aisera and AWS offer request-as-a-service (RaaS) and ticketing-as-a-Service (TaaS). Aisera’s AISM solution integrates with existing service desk solutions to deliver an end-to-end AI Service Experience for employees, customers, and partners. Aisera and AWS provides omnichannel integrations through Conversational AI, semantic NLU, and unsupervised NLP to enable self-service and speed remediation and resolution of tickets. Now, both enterprises and born-in-the-cloud organizations can automate their existing IT Service Management (ITSM) and Customer Service Management (CSM) systems maximizing current investments, while decreasing costs.

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Aisera and AWS

Aisera Solutions Available on AWS MarketPlace

AI Service Desk

AI Service Desk automates repetitive IT and HR requests, tasks, and workflows. Deliver employee self-service resolutions with workflow automation across multiple applications and systems.

AI Customer Service

AI Customer Service is purpose-built to automate repetitive requests, tasks, and workflows for customer service and call centers. Customers gain immediate self-service resolutions with zero lag time. 

AIOps

Aisera’s AIOps proactively identifies major incidents and automates root cause analysis to prevent outages and remediate service disruptions providing a holistic view for L1 to L4 support.

Aisera and AWS Joint Case Studies

Use Cases At-a-Glance

What Our Customers Say