Enterprise HR Leader
AiseraGPT has proven to be a powerful Generative AI solution for our organization, resolving employee requests in seconds with an action bot. We’ve been impressed with its auto-resolution capabilities through AI workflows, and we’re excited to be leveraging the latest GPT technology.
VP of IT Infrastructure
Enterprise HR Leader
Solution
Employee Experience
AiseraGPT
AI Workflow Automation
Use Case
Self-Service via Slack
Automated Hardware & App Troubleshooting
Knowledge Article & Workflow Generation
Proven Results
$1M+
Cost Savings
75%
Auto-Resolution Rate
80%
Increased Employee Satisfaction
Supercharging User Productivity with AiseraGPT
Founded in 2005, this company is a leader in financial and human capital management. Faced with a growing employee base and a substantial influx of requests, including complex tasks like application and VPN troubleshooting, the company proactively embarked on a mission to aggressively scale and optimize its IT support operations for over 18,000 employees globally.
The company leveraged AiseraGPT to auto-remediate incoming requests and inquiries. With Domain-Specific LLMs, AiseraGPT understands queries using natural language and serves up relevant answers from their extensive Knowledge Base, repositories, and business apps to resolve issues in seconds. With Aisera, the company has scaled to meet employee needs, increasing productivity and self-service while achieving $1M+ in cost savings.
