42 Essential AI Terms You need to know:

In 1956, Dartmouth Professor John McCarthy organized a conference called “Cerebral Mechanisms in Behavior.” It was about computational learning theory and how computers could be used to think like the human brain. McCarthy also did something else that was very important at the conference: He coined the phrase “artificial intelligence.”

AI terms and glossary terminiology

Since then, the field of Artificial Intelligence (AI) would go on to spawn many other AI terminologies, words, and acronyms. Many of them were technical or would just fade away. But of course, other AI terms have become major categories. Here’s a look:

We’ve classified 42 crucial AI terms for general and domain-specific terms. These key terms are frequently utilized in businesses. Let’s get started with AI Glossary in 2023.

Artificial Intelligence (AI):

The field of computer science that focuses on developing intelligent machines capable of performing machine learning tasks that would typically require human intelligence, but instead leverages machine intelligence powered by artificial intelligence technology.

AI Assist:

AI Assist is an AI-powered system that supports users by understanding queries, providing information, and performing tasks. It enhances productivity and convenience in various applications like customer service and virtual assistants.

AI Discovery:

AI Discovery involves leveraging machine learning technology to extract valuable insights and patterns from large datasets. By using advanced algorithms and data-analysis techniques, businesses are able to uncover hidden correlations, trends, and anomalies, enabling data-driven decision-making and the discovery of new knowledge.

AI Observability:

AI Observability refers to the practice of monitoring, analyzing, and gaining insights into the behavior and performance of artificial intelligence systems. It involves collecting and analyzing structured data related to AI models, training processes, and deployments to ensure transparency, reliability, and effectiveness in AI operations.

AI Service Desk:

An AI Service Desk is an automated support system powered by artificial intelligence. It assists users in resolving their queries or issues by using natural language processing, machine learning algorithms, and other AI techniques, thereby improving efficiency and reducing response times.

AI Ticket Assist:

AI Ticket Assist refers to an artificial intelligence system used in customer service or IT service management. It automates the process of ticket creation, categorization, prioritization, and routing. It also assists in resolving tickets faster by providing relevant solutions based on past data and machine learning.

Artificial Intelligence Operations (AIOps):

The application of AI and machine learning techniques to IT operations, enabling automated monitoring, detection, and resolution of issues or anomalies.transformative impact.


An AI language model developed by OpenAI, specializing in generating creative written content, including poetry, stories, and scripts. It demonstrates a deep machine learning method based on models.


A chatbot is a computer program or software application designed to conduct online text or voice conversations, simulating human interaction. Modern chatbots typically use AI technology, and their use cases are customer service, information retrieval, or entertainment.


ChatGPT is a Large Language Model (LLM), Also, an AI-powered conversational agent developed by OpenAI. It utilizes machine learning algorithms to generate human-like text based on user input, designed for engaging and coherent conversations.

Computer Speech Recognition:

The ability of a computer system to convert spoken language into written text, allowing for machine translation of voice commands and dictation.

Conversational AI:

Conversational AI refers to the subfield of artificial intelligence that focuses on creating intelligent systems capable of interacting with machines and humans in human-like conversations.

Conversational AI Assist:

Conversational AI Assist refers to an artificial intelligence system designed to simulate human-like interactions. Through natural language processing and machine learning methods, it can understand and respond to user queries in a conversational manner, improving customer service experiences on digital platforms.

Conversational Automation:

Conversational Automation is a concept that combines the power of conversational AI and automation. It involves automating and streamlining interactions with users through chatbots or virtual assistants, enabling efficient and effective communication. By leveraging natural language understanding and automated processes, conversational automation enhances customer service, information retrieval, and task completion in a conversational manner.

Conversational Search:

Conversational Search is an approach to information retrieval that utilizes conversational AI techniques. Instead of traditional keyword-based queries, users can interact with search systems using natural language, similar to having a conversation. By understanding user intent and context, conversational search systems provide more relevant and personalized search results, improving the overall search experience.

Convolutional Neural Network (CNN):

CNN is a special kind of ANN designed to process data with a grid-like topology, like an image.

Data Mining:

The process of discovering patterns in raw data and extracting valuable insights from large datasets using AI and machine learning models.

Deep Learning Models:

A subfield of machine learning that utilizes artificial neural networks with multiple layers to process and analyze complex patterns and structured data, mimicking the human brain’s structure and function.


The software development approach that emphasizes collaboration, communication, and automation between software developers and IT operations teams to deliver applications more rapidly and efficiently.

Edge Computing:

A computing paradigm that brings AI and data processing closer to the source of data generation, reducing latency and enabling real-time analysis and decision-making on devices or at the network edge.


GPT, or Generative Pre-trained Transformer, is a state-of-the-art language model that uses transformer architecture and pre-training techniques to generate human-like text based on given input.


GPT-3, developed by OpenAI, is a state-of-the-art language processing AI model. It generates human-like text by predicting subsequent words in a given piece of text. It’s versatile and used for tasks like translation, answering questions, and creative writing.


GPT-4 is the latest version of GPT as of June 2023, and a large language model created by OpenAI that can generate text, translate languages, write different kinds of creative content, and answer your questions in an informative way.

Generative Adversarial Networks (GANs):

A type of AI model that involves two neural networks—the generator and the discriminator—competing against each other, resulting in the generation of realistic data or images.

Generative AI:

Generative AI refers to a subset of artificial intelligence that focuses on creating new and original content, such as images, music, or text, using algorithms and machine learning models. It enables machines to generate creative outputs that mimic human-like patterns and styles.


Hallucination in AI typically results from overfitting, bias, or a lack of context awareness in the machine learning model. The technologies like an image generator or large language model, that generate outputs which are not directly derived from the input data can hallucinate if not trained not to do so.

Large Language Models (LLMs):

AI models that generate human-like text based on a given prompt or context, aiming to capture the statistical properties and patterns of natural language.

Machine Learning System (ML):

A subset of AI that involves the use of algorithms to enable computer systems to automatically learn with reinforcement learning and pattern recognition from data and improve their performance without being explicitly programmed.

Neural Network:

Mathematical models inspired by the human brain’s interconnected network of neurons. Neural networks are used in AI and machine learning models to recognize patterns, make predictions, and classify data.

Neural Search:

Neural Search is an advanced search technique that harnesses the power of machine learning technology, particularly deep learning algorithms, within neural networks. By utilizing these sophisticated algorithms, neural search systems can process complex search queries, enabling more precise and contextually relevant search results. This approach optimizes search engines to enhance the user experience by using the capability of machine learning and deep learning.

Next-Gen IT Service Management (Next-Gen ITSM):

Next-Gen IT Service Management refers to innovative strategies in managing IT services, typically involving automation and artificial intelligence. This could include AI-powered service desks, predictive analytics, cloud services, and other advanced technologies aimed at enhancing service delivery and operational efficiency.

Natural Language Generation (NLG):

The process of generating human-like language or text using AI algorithms, allowing machines to produce coherent and meaningful written content.

Natural Language Processing (NLP):

The ability of a computer system to understand, interpret, and generate human language, enabling interactions between humans and machines through speech or text.

Natural Language Understanding (NLU):

The AI’s capability to comprehend and interpret human language in a meaningful way, allowing machines to extract intent, context, and relevant information from textual or spoken inputs.

Omnichannel AI Support:

Omnichannel AI Support refers to an artificial intelligence system that provides customer service across multiple communication channels, such as email, social media, phone calls, and live chat. It ensures seamless, consistent, and personalized customer experiences, regardless of the platform used for interaction.

Predictive Analytics:

The use of statistical models and AI algorithms to analyze historical data and make predictions or forecasts about future events or outcomes.

Sentiment Analysis:

A technique that uses AI to analyze text or speech and determine the sentiment or emotional tone expressed, such as positive, negative, or neutral.

Supervised Learning & Training Data:

In Supervised Machine Learning, an AI model learns from labeled training data. For instance, if you wanted the model to recognize cats, you’d train it with thousands of images of cats as training data, each explicitly labeled as a cat.

Unsupervised Learning:

With Unsupervised Machine Learning, the model learns from unlabelled data. Instead of telling the model what to look for, you let it figure things out on its own. It’s a bit like throwing a kid into a pool and letting them learn to swim.

Universal Bot:

A Universal Bot is an advanced AI-powered chatbot designed to interact across multiple channels and platforms. It’s capable of understanding and responding to user queries in a consistent, coherent manner, providing a unified and seamless customer experience regardless of the communication medium used.

Virtual Assistants:

AI-based applications that provide support, perform tasks, and answer questions through natural language interactions, often utilizing speech and image recognition and synthesis.

Workflow Automation:

Workflow Automation, incorporating machine learning, is the process of using software or tools to automate manual tasks or workflows in a business environment. This advanced form of automation learns and improves over time, reducing human intervention, minimizing errors, and enhancing efficiency and productivity.

Final Thoughts

Understanding common AI terms is essential for harnessing the power of artificial intelligence in your business operations. By familiarizing yourself with concepts like machine learning, deep learning, natural language processing, and neural networks, you can explore the potential of AI solutions to drive innovation, efficiency, and growth. Our blog provides valuable insights into how businesses can leverage AI technologies to gain a competitive edge and achieve their goals. Dive into our articles to discover practical ways to utilize AI in your organization and unlock its transformative impact.