Ticket AI Assist
Improve resolution time and agent productivity with ChatGPT for enterprise
Ticket AI Assist automatically classifies, routes, and resolves tickets across multiple channels. It integrates with all leading ticketing systems to offer agents AI-based recommendations based on knowledge articles, macros, ticket field values, escalation and churn probability, similar tickets, and next-best actions.
With a customizable UI widget that is fully integrated with the system of record or ticketing system, agents can access information easily allowing them to resolve tickets efficiently.
Reduce mean-time-to-resolution (MTTR)
Automate ticket classification, routing and correlation with self-service capabilities to reduce issue resolution time
Increase agent productivity
Boost efficiency by providing the ability to search and find relevant resolutions across multiple knowledge sources
Improve agent onboarding
Minimize agent training by closing knowledge gaps through real-time learning from resolved ticket notes
Ticket AI Assist Solutions for Leading Platforms
Auto-Resolve Tickets
Resolve tickets for user requests across any channel without any manual effort based on a confidence threshold
Recommended Resolutions
Boost agent productivity by providing recommendations on knowledge articles, similar tickets, resolution notes, and next best actions
Auto-Triage and Prediction
Classify and route tickets to the right teams based on user request, sentiment, urgency, customer and user profile
Customizable UI widget
Find relevant information easily with fully embedded and customizable UI widget within ServiceNow, Salesforce Service Cloud, Zendesk Support, BMC, Atlassian Jira and more
AI Workflow Execution
Reduce resolution times by orchestrating AI workflows that can automate the classification, routing, and subsequent resolution of tickets or cases
Real-Time Reinforcement Learning
Improve prediction accuracy and close knowledge gaps as the AI continuously learns from resolved cases, ticket notes and trusted agents
Agent Coaching
Enable agents to quickly learn from similar tickets resolved by other agents and next best action suggestions
