Ticket AI Assist

Intelligent automation for instant ticket resolution and agent assistance

Improve resolution time and agent productivity

Ticket AI Assist automatically classifies, routes, and resolves tickets across multiple channels. It integrates with all leading ticketing systems to offer agents AI-based recommendations based on knowledge articles, macros, ticket field values, escalation and churn probability, similar tickets, and next-best actions.

With a customizable UI widget that is fully integrated with the system of record or ticketing system, agents can access information easily allowing them to resolve tickets efficiently.

Ticket AI Assist for Agent Productivity

Reduce mean-time-to-resolution (MTTR)

Automate ticket classification, routing and correlation with self-service capabilities to reduce issue resolution time

Ticket AI Assist - agent productivity

Increase agent productivity

Boost efficiency by providing the ability to search and find relevant resolutions across multiple knowledge sources

Ticket AI assist - agent onboarding

Improve agent onboarding

Minimize agent training by closing knowledge gaps through real-time learning from resolved ticket notes

Ticket AI Assist Solutions for Leading Platforms

Auto-Resolve Tickets

Resolve tickets for user requests across any channel without any manual effort based on a confidence threshold

Recommended Resolutions

Boost agent productivity by providing recommendations on knowledge articles, similar tickets, resolution notes, and next best actions

Recommended Resolutions

Auto-Triage and Prediction

Classify and route tickets to the right teams based on user request, sentiment, urgency, customer and user profile

Auto-Triage & Prediction

Customizable UI widget

Find relevant information easily with fully embedded and customizable UI widget within ServiceNow, Salesforce Service Cloud, Zendesk Support, BMC, Atlassian Jira and more

Customizable widgets ticket ai

AI Workflow Execution

Reduce resolution times by orchestrating AI workflows that can automate classification, routing and subsequent resolution of tickets or cases

Ticket ai workflow execution

Real-Time Reinforcement Learning

Improve prediction accuracy and close knowledge gaps as the AI continuously learns from resolved cases, ticket notes and trusted agents

Ticket ai assist real-time learning

Agent Coaching

Enable agents to quickly learn from similar tickets resolved by other agents and next best action suggestions

Agent Coaching