ChatGPT & Generative AI for Human Resources

Although AI tools can be fun, they’re already proving to be a game-changer for businesses. For instance, human resources (HR) departments are using ChatGPT to increase department efficiency, by automating administrative tasks. Before we get into the specifics, it’s important to understand what this powerful tool is and how it works.

ChatGPT is essentially a chatbot, powered by artificial intelligence, natural language processing (NLP), large language models (LLMs) and machine learning algorithms, that provides context-specific, humanlike responses to user prompts. However, it’s not like a traditional chatbot. For example, basic chatbots only respond with a few words – and you’re lucky if the content is relevant to your query.

ChatGPT’s output, on the other hand, can respond to prompts with paragraphs of relevant and personalized content, including bulleted and numbered lists when appropriate for answering questions.

The difference is that Generative AI is trained to recognize context and understand the nuance of a prompt. Traditional chatbots only pick up on keywords and phrases, so they don’t always capture the full meaning of the input.

This is why responses usually lack relevance and usefulness. ChatGPT is changing this experience and bringing a higher degree of relevance to chatbot queries.

• Generate job posting descriptions that encompass key responsibilities for the role
• Screening resumes of job candidates in the recruiting process
• Drafting interview questions
• Enabling hiring decisions for getting the top talent on board
• Determining salary range for potential candidates with competitive pay
• Leveraging ChatGPT to create training materials for new hires
• Conduct performance reviews based on skills and looking at data
• Focus on strategic activities in HR and automate administrative tasks
• Improve the overall candidate experience for new employees in the organization
• Improve employee mental health by providing relevant resources and training materials
• Enable employee self service, answer employee questions, sending reminders on new and existing company policies

While ChatGPT has only been around since November 2022, Generative AI is not a new concept. So, what’s the big deal?

Through ChatGPT, Generative AI is facilitating the next step in business automation, Including Generative AI for the IT department, human resources, and customer service. According to IBM’s Global AI Adoption Index report from 2022, 35% of businesses already use AI, which was a four-point increase from 2021. However, ChatGPT is changing the way companies use automation in HR.

When it comes to HR departments, businesses want to automate repetitive tasks and processes to increase efficiency and responsiveness and create better employee experiences. These are all good reasons to use ChatGPT in your HR department.

Don’t worry – AI isn’t going to replace real humans in your HR department. It will, however, support your HR team.

Job postings are a repetitive process that can be automated to a large degree. Normally, HR departments have recruiters or hiring managers write job descriptions, but this is something ChatGPT can do instead.

With a well-written prompt, you can automate content creation and generate a first draft of competency and technical skills definitions, job descriptions, and any other content needed for a job listing. Once you have the draft, it can be easily edited to meet your needs.

Specific and clear prompts are the key to getting good results from ChatGPT. For example, don’t just say, “Write a job description for [insert role here].” This will get you a generic response that will be lacking. Instead, get specific:

“Write a job description for a CISSP-certified Chief Information Security Officer located in Manhattan, NY, including a list of job responsibilities and required competencies.”

When you get specific with prompts, you’ll get more detailed results that you won’t have to work as hard to edit.

One of the more interesting ways you can use ChatGPT is to research things like average salaries for positions and medical benefits sharing ratios. Professional survey providers are still more accurate at this time, but this will likely change in the future.

Since salary transparency is starting to be required all over, the responses from ChatGPT regarding salary and employee benefits will become more accurate with time. This is great news for startups that don’t have a budget for benchmarking data.

When it comes to sourcing, pre-screening, and scheduling interviews, you’re in for a time-consuming task. ChatGPT can generate prescreen questions to save time. In the future, you may be able to have candidates interact directly with a Generative AI chatbot to complete a live screening interview or test. With the right training, ChatGPT can theoretically administer interviews and tests and rate candidate responses automatically.

Automating as much of the hiring process as possible helps you make better decisions. You’ll have more time to prioritize candidates and help out your human resource and interviewers, so they can spend more time assessing potential talent.

Every business needs an internal help desk for employees. Throughout the day, and over time, workers will have questions and needs that will otherwise go unaddressed. Teams need a company resource they can access to get information and answers to pressing questions, especially when they’re new.

Team members who have just been hired will lean heavily on co-workers for a while, which doesn’t seem like a big deal at first glance. However, this puts a burden on your team and will slow them down. A help desk will relieve this burden and reduce the number of direct calls your department receives.

A help desk for employees should be a standard resource provided by your HR department. At the very least, this should include a database full of self-help articles loaded into a user-friendly, searchable knowledge base. On top of that, your help desk should have an AI-powered chatbot that provides users with relevant answers and links to self-help knowledge base content.

Will employees use an internal help desk? Absolutely. Most people prefer self-help options over making a live phone call, which is good news for your HR department. Self-help resources increase auto-resolution of support requests.

You don’t have time to field a bunch of calls from employees whose problems can be resolved quickly and easily through articles. Don’t have time to write them? No problem. That’s where ChatGPT comes into play.

Before you can launch a help desk automation, you need to have a sufficient amount of knowledge base articles written. This is where ChatGPT can help. With some well-written prompts, you can generate articles for common issues along with detailed troubleshooting guides. The content will need to be reviewed and edited, but you’ll already have a good portion of the work done.

You can also script your chatbot responses using ChatGPT. Once you have some basic responses, review them for accuracy and add any necessary specifics. You can always refine and optimize your automated responses over time.

For companies that assess employee performance periodically, a Generative AI tool can be useful for creating performance goal outlines and detailed expectations for various competencies.

Some of this information will be the same for multiple employees, so once you generate the template, it can be used for future reviews. The best part is you won’t have to do the work or hire it out.

If you don’t have time, leave this up to your hiring managers and ask them to use a Generative AI assistant to create outlines for performance assessments.

To go one step further, ChatGPT for enterprise can be used to enhance competency guides, clarify career ladders, and create documentation to support managers who take an active role in improving employee performance.

Basically, any type of content can be created or at least outlined using ChatGPT prompts. Why not use this amazing tool to help you create important internal documents? If you ever struggle with finding the right words, even for simple content, Generative AI can help.

When you need to make an announcement by email or share information throughout the company, ChatGPT can help. If the information is somewhat standard, like announcing a data breach or a change in the company policies, you might be able to get a good template outline using Generative AI. After the general outline is generated for you, it won’t take long to insert the specifics of your message.

Generative AI tools, including ChatGPT, aren’t perfect. They still have many years of development ahead to work out some inherent flaws. For instance, generated content is sourced from the internet, which means there’s always a chance that responses won’t be accurate. However, this doesn’t mean it isn’t useful.

If a company is going to use AI-generated content, people expect the output to be reliable in order to trust the technology. We aren’t there yet, but that’s okay as long as HR leaders are aware of the shortcomings and review AI-generated content for accuracy.

Based on current results, it won’t take long for Generative AI to become an essential tool for HR departments. You can get ahead of the game by testing it out now for simple purposes. By the time it becomes a standard tool, you’ll already be familiar with it and know how to create prompts and tasks that get ideal results.

If you’re already using an internal help desk, try using ChatGPT to create some of your knowledge-base articles. If you don’t have a help desk yet, we offer help desk solutions for HR departments. To learn more, contact us to schedule your free Generative AI platform demo.