Best Conversational Automation Solution
Automate IT, HR, and customer service tasks, processes, and workflows to streamline self-service resolutions
Conversational Automation
Streamline tasks, processes, and workflows at the front and back-office with ease through conversational experiences and intelligent automation. Aisera’s Conversational Automation quickly and accurately resolves user requests autonomously using dynamic knowledge graphs, personalization services, and proprietary NLP/NLU/NLG algorithms. By automating complex workflows end-to-end, Conversational RPA saves precious time for both your employees and your agents.
- Drive efficiencies with hyper-automation of tasks, actions, and workflows
- Integrate out-of-the-box to the common help desk and customer service applications
- Improve employee and customer experience and satisfaction
Conversational Automation Software's Featured Capabilities
Aisera propels employee productivity and improves the service experience dramatically, automating tasks and actions with Conversational Automation. With full integration to 3rd-party workflows, Aisera auto-generates conversations and the fulfillment of single and multi-domain digitized workflows from start to finish.
No-Code Visual Flow Studio
Build automation that can be triggered conversationally or through events using Aisera’s built-in workflow studio that orchestrates tasks and actions across multiple applications.
Pre-built Action Packs
Access 1200+ pre-built action workflows that can be imported, customized, and deployed for turnkey automation of the most popular and repetitive requests in IT, HR, and customer service applications.
Bot Framework & Platform
Advanced chatbot capabilities to build conversational AI & RPA based virtual assistants using workflow orchestration engine that supports webhook, schedule, and poll-based process triggers.
On-Premise and Cloud Execution of Workflows
Deploy workflows and automation that span cloud-only, on-premise remote workflows only, or a hybrid of cloud and on-premise applications that work for a variety of environments.
What Our Customers Say
"Aisera is leading AI technology that enabled us to improve our productivity while still providing a compelling customer experience. Our partnership with Aisera has allowed us to achieve significant business outcomes, and we are now seeing appreciable deflection of cases within the addressable spectrum for Aisera."
SVP, Customer Success Group at McAfee
“During these challenging times, NJ Transit provides essential transportation to hospital workers, first responders, and others on the front lines. We partnered with Aisera’s AI Service Desk and Microsoft MS Teams in providing self-service to users, employees, and service agents to improve NJT operations, productivity, and user engagement.”
Chief Technology and Security Officer at NJ Transit
"At Dartmouth, we wanted our faculty and students to have immediate answers to their Information and Technology questions online, especially during COVID. With Aisera, we have seen over 60 percent of all IT service desk inquiries auto-resolved through Aisera’s AI Service Desk. Aisera is helping us achieve our goals to innovate and deliver an AI-driven conversational service experience throughout our institution. Our service desk staff and customers are extremely happy with our new next-gen service desk delivery model."
CIO at Dartmouth
"Aisera is a leading-edge technology that delivers immediate value. Aisera’s AI Service Desk solution is very unique in improving user experience and resolving IT requests autonomously—reducing the workload on service desk teams, while enabling them to focus on critical business issues."
Federal Vice President, Cloud, Infrastructure, and Security Services at SAIC/Unisys
“By streamlining our employee service experience to auto-resolve support requests using workflow automation, knowledge, and service catalogs from ServiceNow, Aisera enables Zoom employees to get instant answers to their IT issues. We are ecstatic with the results and benefits that Aisera’s AI Service Desk has given us.”
Head of IT Infrastructure and Employee Services at Zoom
“Dave wants customers to feel empowered when using our product. Conversational AI a great way for us to immediately provide value and elevate our customer experience. Aisera is a partner we could collaborate with to create and quickly deploy a smart solution that puts customers first, enabling us to see results almost immediately. We look forward to growing with Aisera as a partner and creating dynamic customer solutions.“
VP, Customer Success at Dave
"At Ciena, we want our employees to be productive. This means they shouldn’t be trying to figure out how a ticketing tool works, nor should they be waiting around for a tech to fix their issues. We believe that 75 percent of all incidents can be resolved through Aisera’s technology, and we believe we can apply Aisera across multiple platforms. Aisera doesn’t just make great AI technology, they understand our problems and partner with us closely to achieve our mission."
CIO at Ciena
"Aisera's technology helps us predict complex operational issues before they can affect our business operations. Aisera’s AI Service Experience solution provides value for Autodesk by successfully detecting and predicting major incidents to improve business uptime and service availability."
CIO at Autodesk
We chose Aisera to provide Medallia employees great employee experiences as we moved campuses in the Bay Area and continue to scale and increase our global facilities footprint. The Medallia Work Place Services (WPS) team implemented the Aisera platform and its AI-driven chatbot as its first form of global support.
CIO at Medallia
"Aisera is definitely cutting edge above a lot of other vendors we looked at. Automated intelligent workflows really stood out with Aisera and we saw an immediate pick up in resolution rates that reduced customer effort and helped us drive business outcomes."
CIO at Aryaka
"Aisera’s AIOps solution is yielding good benefits and value for Autodesk's IT Operations and Service Management teams by preventing outages. Autodesk is now able to proactively detect and predict major incidents with Aisera’s Major Incident Predictor and Dynamic CMDB. Aisera is helping us improve business uptime and service availability by auto-resolving incidents and delivering a fast MTTD."
Operations Manager at Autodesk
"As a service provider to businesses ranging from mom-and-pop shops to global enterprises, 8x8 is always looking for ways to innovate our customer service experience, and Aisera is a critical part of that. Their Conversational AI empowers us to auto-resolve support requests in seconds, and our customers love how quickly they can get answers to get on with their business. Aisera's AI Customer Service solution is game-changing!"
Sr. Manager, Customer Support Operations at 8x8
“Aisera’s AI technology is transforming our Service Desk to enable a true self-service experience for our employees. With Aisera, we can provide faster solutions to employee problems and provision their requests from IT.
Aisera's conversational AI and RPA have significantly improved our employee experience in requesting catalog items and searching knowledge bases for relevant answers to continuously self-learn and improve."
IT Service Desk Manager at Ciena
“Zoom saw unprecedented growth, which created a need for AI and automation for its customer service to offer a great user experience with accurate and timely service request resolutions. Zoom chose to partner with Aisera to deliver automated case resolutions for billing, subscription management, and technical support-related customer requests. Aisera’s AI Customer Service solution has been instrumental for Zoom’s customer service organization to deliver an exceptional user experience and improve overall customer satisfaction.”
Head of Global Services & Support at Zoom