Conversational AI

Autonomous multi-turn conversational experiences with supervised and unsupervised NLP, NLU and NLG

Conversational AI

Proactively resolve customer and employee service requests instantly with Aisera’s Conversational AI solution. With an enterprise-wide, contextual AI-driven conversational virtual assistant, you can provide users with personalized and effective conversational experiences with immediate self-service resolutions across full voice, chat, and text support. Aisera’s Conversational AI delivers autonomous and adaptive support for employee and customer requests. Using both unsupervised and supervised Conversational AI, Aisera automatically resolves user issues before reaching the Service Desk.

  • Provide proactive, personalized, context-aware conversational support experiences
  • Auto-resolve support requests using ready-to-run unsupervised NLP
  • Comprehensive understanding of Industry verticals taxonomy and ontology analyzed using 150M tickets
  • Self-resolve user requests using Aisera’s NLP/NLU technology to understand over 1.1B conversations

Featured Capabilities

With an increasing demand for AI-powered support services, omnichannel deployment, and reducing chatbot development costs, Aisera’s Conversational AI provides intuitive, natural language engagement with supervised and unsupervised NLP, NLU, and NLG.

Guided Flows & Bot Orchestration

Give users a prescriptive and proactive conversational experience with pre-built supervised guided flows and bot orchestration of top support requests while ensuring high-resolution rates and elevated user experiences across IT, HR, Customer Service, and more.

self-service automation

Unsupervised Natural Language Processing (NLP)

Bootstrap your virtual assistant with Unsupervised NLP that continuously learns and automatically understands intents and phrases from analyzing 150M tickets and over 1.1B conversations to deliver self-service resolutions across the omnichannel (voice, chat, and text).

conversational AI, NLP

Dialog Management & Context Awareness

Manage user dialogs with AI that understands the context of conservations, including when users change subjects to dynamically switch contexts midway during conservations without losing track of original requests.

AI IT Help Desk, Conversational AI

Notifications, User Engagement & Live Agent Handover

Proactively notify and drive engagement by alerting users of tasks that they need to take action on such as unlocking an account to resetting a password or assisting with live agents for seamless escalation handling.

Conversational AI, AI Service Experience

Interactive Analytics & User Profile Based Recommendations

Personalize support resolutions with AI recommendation models, custom dashboards, and drillable reports that are built on understanding the user’s profile and behavior throughout their lifecycle.

AI Virtual Agent, Agent Assist

AI Learning

Aisera’s AI uses automated learning and reinforcement learning using knowledge, past tickets, and live agent conversations as well as life cycle management of intents, utterances, and phrases for continuous improvement of prediction accuracy for new requests.

AI-Learning-03

Backend Systems Integration

Deliver frictionless AI Service Experiences with deep integrations to ticketing and knowledge bases as well as backend systems such as enterprise and SaaS apps, business services, servers, and infrastructure. Aisera also integrates with Live Agent systems, contact centers, and IVR for seamless autonomous support across multiple systems.

Integrations-04

What Our Customers Say