Proactively resolve customer and employee service requests instantly with Aisera’s advanced Conversational AI solution. With an enterprise-wide, contextual AI-driven conversational virtual assistant, you can provide users with personalized and effective conversational experiences with immediate self-service resolutions across full voice, chat, and text support. Aisera’s Conversational AI delivers autonomous and adaptive support for employee and customer requests. Using both unsupervised and supervised Conversational AI, Aisera automatically resolves user issues before requiring an agent.
- Provide proactive, personalized, context-aware conversational service experiences
- Auto-resolve support requests using ready-to-run unsupervised NLP
- Respond to unique industry terms using taxonomy and ontology developed by analyzing over 150M tickets and cases
Guided Flows & Bot Orchestration
Give employees and customers a prescriptive and proactive conversational experience with pre-built supervised guided flows and bot orchestration of top service requests while ensuring high-resolution rates and elevated experiences across IT, HR, Customer Service, and more.
Unsupervised Natural Language Processing (NLP)
Bootstrap your virtual assistant with Unsupervised NLP that continuously learns and automatically understands intents and phrases from analyzing 150M tickets and over 1.1B conversations to deliver self-service resolutions across the omnichannel (voice, chat, and text).
Dialog Management & Context Awareness
Manage user dialogs with AI that understands the fluidity of conversations, including when users change subjects and dynamically switch contexts midway through conservations without losing track of original requests.
Notifications, User Engagement, & Live Agent Handover
Proactively notify and drive engagement by alerting users of tasks that they need to take action on such as unlocking an account to resetting a password or assisting with live agents for seamless escalation handling.
Interactive Analytics & User Profile-Based Recommendations
Personalize service resolutions with AI recommendation models, custom dashboards, and drillable reports that are built on understanding the user’s profile and behavior throughout their lifecycle.
Aisera’s AI uses automated learning and reinforcement learning using knowledge, past tickets & cases, and live agent conversations as well as life cycle management of intents, utterances, and phrases for continuous improvement of prediction accuracy for new requests.
Backend Systems Integration
Deliver frictionless AI Service Experiences with deep integrations to tickets, cases, and knowledge base articles as well as backend systems such as enterprise and SaaS apps, business services, servers, and infrastructure. Aisera also integrates with live agent systems, contact centers, and IVRs for seamless autonomous support across multiple systems.