Conversational AI

Autonomous multi-turn conversational experiences with supervised and unsupervised NLP, NLU and NLG

Conversational AI

Focus on employee productivity and internal service desk efficiency while delivering self-service to all users. With an enterprise-wide, contextual AI-driven conversational virtual assistant you can provide users with personalized and effective conversational experiences with immediate self-service resolutions across full voice, chat, and text support. Aisera’s Conversational AI delivers autonomous and adaptive support for employee requests. Using both unsupervised and supervised Conversational AI, Aisera automatically resolves user issues before they reach the Service Desk.

  • Provide proactive, personalized, context-aware conversational support experiences
  • Auto-resolve support requests using ready-to-run unsupervised NLP
  • Comprehensive understanding of Industry verticals taxonomy and ontology analyzed using 100M tickets
  • Self-resolve user requests using Aisera’s NLP/NLU technology to understand over 1.1B conversations

Featured Capabilities

With an increasing demand for AI-powered support services, omnichannel deployment, and reducing chatbot development costs, Aisera’s Conversational AI provides intuitive, natural language engagement with supervised and unsupervised NLP, NLU, and NLG.

Supervised Guided Flows

Give your users a prescriptive and guided conversation experience for top support requests that ensures high resolution rates and desired user experience.

self-service automation

Unsupervised Natural Language Processing (NLP)

Bootstrap your virtual assistant with Unsupervised NLP that automatically understands intents and phrased from analyzing 100M tickets and over 1.1B conversations.

conversational AI, NLP

Context Awareness

AI that understands the context of conservations, including when users change subjects to dynamically switch contexts midway during conservations without losing track of original requests.

AI IT Help Desk, Conversational AI

Notifications & User Engagement

Proactively notify and drive engagement by alerting users of tasks that they need to take action on such as unlocking an account to resetting a password.

Conversational AI, AI Service Experience

User Profile Based Recommendations

Personalize support resolutions with AI recommendation models that are built on understanding the user’s profile and employee behavior.

AI Virtual Agent, Agent Assist

What Our Customers Say