Reimagine Business Value of Agentic AI

Introducing Aisera’s
System of AI Agents

Seyi Verma
VP of Product Marketing

June 18, 2025 • 14-minute read

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I’m excited to share that Aisera has announced the next major release of its award-winning AI agent platform, introducing a new comprehensive System of AI Agents designed to transform IT and HR operations and work seamlessly across critical enterprise functions. The system enables organizations to build, deploy, and manage Aisera and third-party AI agents that autonomously coordinate decision-making, orchestrate intelligent processes, and execute tasks at scale, reducing manual intervention and accelerating business outcomes.

The enhanced Aisera Assistant includes a library of specialized agents for IT, HR, Finance, Facilities, Customer Service, and other departments and lines of business – ready for deployment in days. Aisera’s customers have reported over 75% auto-resolution rates for issues and queries, 78% increase in employee satisfaction, and 55% increase in productivity with operational cost reductions reaching 63% year over year.

System of AI Agents

Aisera’s system of AI agents works like a trained enterprise support team, with:

  • Universal Agent: Acts as the intelligent front door for all employee requests and tickets, understanding context, analyzing steps, and determining the most efficient resolution. It seamlessly orchestrates other AI agents to maximize efficiency and ensure rapid request fulfillment.
  • Domain Agents: Specialized AI agents designed for IT, HR, finance, customer Service, and more, that leverage deep domain intelligence and contextual knowledge. This allows them to deliver highly accurate, relevant, and efficient resolutions tailored to the domain they serve.
  • Task Agents: Execute specific enterprise tasks like expense approvals, procurement requests, and facility bookings, seamlessly integrating with existing business systems including ServiceNow, Workday, and Microsoft 365.

This approach delivers measurable results: IT teams see issue resolution rates of over 80% and 60% fewer escalations, HR departments reduce response times from hours to minutes and even seconds, and facilities management achieves 40% faster work order completion.

Agentic Conversations

Aisera’s Agentic Conversations leverage AI to understand user intent and context, dynamically retrieve the best responses, and generate insightful summaries in real time. It ensures secure and efficient interactions across all communication channels, including email, SMS, web, messaging, and voice. This enables faster, more accurate resolution of requests and tickets, enhancing user experiences and boosting productivity through personalized, proactive, and frictionless engagement. Aisera’s Agentic Conversations include the following capabilities:

  • Intentless understanding: Enhances user experience with personalized, validated, and precise responses with AI agents that understand natural language and context.
  • Contextual disambiguation: Analyzes context, intent, and user behavior to gain a deeper understanding of each query or issue.
  • Multi-fulfillment: Retrieves information from a knowledge source (private or public) and gives the ability to trigger action for end-to-end task completion.
  • Multi-modality: Ask questions via text, voice, images, and documents and get context-aware, intent-driven answers, generated with a personalized knowledge graph.

Enterprise-Class Agentic Capabilities

In this major release, Aisera announced key agentic-first capabilities that include:

  • Hyperflows: Build intelligent workflows using natural language, eliminating the need for pre-defined and manual workflows.
  • Autobrief: Transform lengthy documents into actionable summaries in seconds
  • GenIQ: Query any AI model, including on-prem models, from a single interface while maintaining enterprise data security.
  • Agent Library: Select and deploy from a collection of purpose-built AI agents across domains like IT, HR, Finance, and more.
  • Event Studio: Build proactive triggers that enable autonomous issue resolution and reduce response times.

Addressing Enterprise AI Concerns

As one of the most awarded AI platforms in production at numerous Fortune 500 enterprises, Aisera continues to address the top concerns that have held enterprises back from AI adoption.

  • Speed to Value: Aisera’s 100+ pre-built agents have proven to deliver results within 90 days, where other solutions typically take 6-12 months of training and customization.
  • Vendor Lock-in Avoidance: Aisera’s open architecture ensures customers can integrate any AI model, switch between providers, and migrate customizations at any time – a stark contrast to proprietary platforms that trap customer data.
  • No Hallucination Architecture: Through domain grounding, contextual validation, and multi-source verification, Aisera eliminates the “confident but wrong” responses that plague generic AI systems.
  • Data Security & Privacy: Unlike public AI services, Aisera never uses customer data for model training, ensuring complete confidentiality, and also supports on-prem models.
  • Enterprise-Class Interoperability: Aisera’s agentic AI platform is engineered for seamless interoperability and powerful multi-agent collaboration across the enterprise, with native support for the Model Context Protocol (MCP) and Agent-to-Agent (A2A) communication. As an A2A approved partner and an active developer of MCP community servers, Aisera is at the forefront of enterprise orchestrations and multi-agent ecosystems.

Build vs Buy: A CIO’s Dilemma

A key question facing every CIO is whether to build AI agents in-house on top of foundational models or to invest in a purpose-built AI application platform like Aisera. Building AI agents is resource-intensive and risky – requiring significant time, technical depth, and ongoing maintenance. With Aisera, you get a battle-tested, comprehensive system of AI agents that are ready out of the box and proven in production across Fortune 500 enterprises. Aisera’s AI agents are built for accuracy, grounded in enterprise data, and deliver immediate business value across IT, HR, Facilities, and more. Instead of building from scratch, buy into an AI solution that guarantees faster deployment, lower costs, and precise, reliable results from day one.

Aisera recently introduced a new benchmarking framework for evaluating the performance of AI agents in real-world enterprise applications. The study found that domain-specific AI agents outperformed AI agents built directly using frontier LLMs, demonstrating the advantages of domain specialization in enterprise applications.

Experience Aisera AI Agents in AiseraPlay

Business users can explore these new capabilities through AiseraPlay – a simulated environment that includes real-world use cases and demonstrates how Aisera’s out-of-the-box AI agents deliver measurable outcomes across IT, HR, Facilities, and more.