Copilot for Zoom
Conversational AI and Automation Solution for Zoom
AI Service Desk
Aisera’s Copilot for Zoom provides users with the next-gen support experience. It delivers AI-powered workflow automation for rapid self-service resolutions for IT, HR, Customer Service, and more. Leverage Aisera’s AI Copilot technology to support users with instant access to knowledge, streamlined workflows, and an improved service experience.
How It Works
Aisera’s cloud-native AI solution uses Conversational AI & Automation to accurately understand and instantly resolve support requests right within Zoom using its out-of-the-box integrations to leading systems such as ServiceNow, Jira, Salesforce, Zendesk, and BMC.
Create customized and configurable notifications, alerts, and flows to proactively address employee requests for better engagement and faster resolutions.
Featured Case Study
Zoom leverages Aisera’s AI Service Desk and Conversational AI virtual agent to provide its employees with unified self-service across company channels. By equipping employees with intelligent self-service resolutions, Zoom quickly improved its auto-resolution rate, employee satisfaction, agent productivity, and MTTR.