Zoom Integration

Conversational AI and Automation Solution for Zoom

AI Service Desk

Aisera’s AI Service Desk seamlessly integrates with Zoom to provide your users with the next-gen support experience. It delivers AI-powered workflow automation for rapid self-service resolutions for IT, HR, Customer Service, and more. Leverage Aisera’s AI technology to support users with instant access to knowledge, streamlined workflows, and an improved service experience.

Solution Brief

How It Works

Aisera’s cloud-native AI solution uses Conversational AI & Automation to accurately understand and instantly resolve support requests right within Zoom using its out-of-the-box integrations to leading systems such as ServiceNow, Jira, Salesforce, Zendesk, and BMC.

Capabilities

Provide users with Aisera’s AI-driven Virtual Assistant for IT, HR, Sales, and Finance departments for instant knowledge retrieval and self-service for requests and inquiries.

Optimize complex conversational experiences for users with Aisera’s proprietary supervised and unsupervised NLP, NLU, and NLG on Zoom.

Get the most out of workflows with access to 1200+ out-of-the-box, pre-built workflows on Aisera’s Conversational Automation solution.

Aisera creates seamless experiences with deep integrations to existing systems like ServiceNow, Jira, Zendesk, Salesforce, BMC, and more.

Create customized and configurable notifications, alerts, and flows to proactively address employee requests for better engagement and faster resolutions.

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Featured Case Study

Zoom leverages Aisera’s AI Service Desk and Conversational AI virtual agent to provide its employees with unified self-service across company channels. By equipping employees with intelligent self-service resolutions, Zoom quickly improved its auto-resolution rate, employee satisfaction, agent productivity, and MTTR.

Case Study