Aisera Assistant

Your AI ally that works from within your favorite apps – understanding context, taking actions, and delivering results.

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Transform experiences with self-service

Instantly access the right information across any system and let the AI assistant take actions to complete tasks in seconds.

Boost user productivity

Stay ahead of priorities with an AI assistant that anticipates user needs, orchestrates workflows, and automates tasks to get work done efficiently.

Cut support costs

Get proactive alerts, maximize case deflection and auto-resolution, and leverage autonomous actions that seamlessly orchestrate complex processes in real-time to reduce MTTR, slash costs, and increase case deflection.

Bring human-like intelligence to every interaction with agentic conversations

Enable AI agents that understand intent, anyway you say, adapt to any input, and deliver accurate, human-like responses across every channel.

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Unlock limitless possibilities with AI Assistant

Aisera Assistant anticipates needs across
any channel, any language

Omnichannel, multilingual & multi-modal
Proactive & autonomous

Deliver seamless support in all languages across all digital and voice channels, including email, chat, SMS, and web.

Receive proactive notifications with an AI assistant, ensuring timely communication for faster incident resolution.

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Democratize knowledge
to boost user productivity

**Knowledge serving** Delivers instant, accurate answers to employees and customers with an AI assistant by dynamically retrieving and surfacing relevant information from enterprise knowledge bases.

**Knowledge generation** Dynamically generate and optimize knowledge articles with an AI assistant for accurate self-service, boosting ticket deflection.

**Summarization** Quickly summarize long-text documents, articles, and log files into easy-to-read summaries. Learn more

**Autobrief** Enable users to upload documents to interact and uncover key insights, generate short-form text and briefs within seconds, in your style and tone. Learn more

**GenIQ** Get answers and generate content beyond work with an AI assistant while meeting security and compliance requirements, without data leakage or app switching, maximizing productivity. Learn more

Cut support costs
with enterprise-wide
autonomous actions

Hyperflows
AI workflows

Build natural language conversational automation with AI assistant that dynamically identifies and orchestrates API calls
to complete complex tasks in real-time.

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Create AI workflows for faster resolutions to automate repetitive tasks, approvals, and other actions across enterprise systems.

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Predict and detect major
incidents, automate root cause analysis, and prevent outages

AI Assistant for AIOps detects and resolves incidents and performance issues, even before they occur. AI agents analyze tickets and MELT (metrics, events, logs, and traces) data from infrastructure, apps, and services to identify root causes and accelerate resolution.

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