Aisera and Zendesk

Delivering Exceptional AI Service Experiences

Aisera’s AI Customer Service works with Zendesk to deliver end-to-end self-service customer service through multilingual conversational intelligence and automation. It learns from every interaction, automates repetitive inquiries, and provides agents with AI-powered assistance.

By augmenting human intelligence, AI Customer Service and Zendesk helps your organization nurture and satisfy customers who then purchase more, remain loyal, and provide positive reviews. AI Customer Service integrates with tickets, knowledge base, and chat capabilities available in Zendesk for service. By using Unsupervised Natural Language Processing and Supervised guided flows equipped with built-in ontology, Aisera easily delivers out-of-the-box value with voice-driven self-service automation on Day One. Aisera also offers agent-assist capabilities leveraging Ticket AI to auto-resolve cases without human intervention and provide recommendations for case resolution with next-best actions.

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Aisera Solutions Available on Zendesk

Ticket AI

Ticket AI improves agent productivity with predictive intelligence using historical ticket analysis and next-best actions for effective auto-resolve and Agent-Assist modes for customer support requests. Seamless handoff to Zendesk Live Agent Chat makes for a smooth and effective escalation of tickets.

Aisera + Zendesk Customers

“Aisera’s AI Customer Service solution has been instrumental for Zoom’s customer service organization to deliver an exceptional user experience and improve overall customer satisfaction.”

Nick Chong | Head of Global Services & Support

“We achieved business outcomes within days, and are now seeing over 70% ticket deflection.”

Aneel Jaeel | SVP of Customer Success

“We’re getting 70 percent ticket resolution—and because the system continuously learns and improves, we expect that number to go even higher.”

Mia Alexander | VP of Customer Success

Aisera and Zendesk

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Use Cases At-a-Glance

What Our Customers Say