AI Service Desk
AI Service Desk
Deliver an exceptional employee experience with AI Service Desk. Purpose-built for employees, Aisera’s AI Service Desk plugs right into the tools and systems you already use. It learns from every touchpoint, while automating repetitive inquiries and workflows with Conversational RPA. Aisera also provides the capability to transfer conversations seamlessly to a human agent when required.
- Auto-resolve incoming requests instantly
- Reduce repetitive work and improve employee productivity
- Predict and remediate major incidents and outages autonomously
- Improve employee satisfaction

Featured Capabilities
Aisera’s cloud-native solution combines purpose-built AI, advanced NLP, and NLU to deliver a world-class employee experience. Our AI Service Desk comes with pre-built intents and workflows to completely automate the resolution of service desk issues.
Knowledge Extraction and Resolution
Aisera’s deep integration with knowledge base systems, collaboration apps, files, and web crawlers ensures that any unstructured content is automatically converted for autonomous knowledge resolution with Conversational AI.

Advanced Conversational AI
Aisera’s advanced Conversational AI capabilities include intent matching, intent disambiguation, context switching, and awareness and exception handling to provide human-like, Natural Language-driven conversational interactions.

Process Orchestration & Automation
Aisera’s 1000+ built-in integrations to various applications ensure that customers can quickly build and deploy automation flows with its no-code visual studio.

Conversational Service Catalog
Serve Answers From Multiple Service Catalog Sources
Automatically import service catalogs from existing systems such as ServiceNow and BMC and convert to native Conversational-driven catalog experiences, including Aisera’s Service Catalog and 3rd party catalogs.
Seamless Escalation to Ticketing Systems
Auto-detect sentiment and escalating conversations to seamlessly connect to a live agent or handoff to agents for further processing by integrating to leading ticketing systems such as ServiceNow, JIRA, and BMC.

Seamless Escalation to Ticketing Systems
Auto-detect sentiment and escalating conversations to seamlessly connect to a live agent or handoff to agents for further processing by integrating to leading ticketing systems such as ServiceNow, JIRA, and BMC.

Automated AI Learning
AI that automatically and continuously learns from previous tickets, knowledge sources, and conversation logs to improve the virtual assistant’s understanding and accuracy in the auto-resolution of support requests.
