AI Service Desk

Resolve requests, automate tasks, and scale support—no extra headcount needed.

Boost Employee Productivity with an AI Help Desk

Aisera’s AI Service Desk revolutionizes your employee support by autonomously addressing employee requests, analyzing data, and providing insights that assist in decision-making. It leverages domain-specific LLMs and AI agents to automate multi-intent and complex tasks and deliver accurate, personalized assistance.

The AI Service Desk also streamlines agent processes and eliminates redundant task with automatically generated case summaries, answer recommendations, and more. This allows organizations to scale their support at no additional costs while elevating employee experience.

Boost Employee Experiences & Productivity

Help employees get work done with proactive and accurate self-service. The agentic AI Copilot helps facilitate decision-making with automated data analysis and automates tasks to improve overall efficiency.

Scale Support & Cut Costs with Task-Specific AI Agents

Utilize task-specific AI agents to automate troubleshooting, software provisioning, report creation, and more. By automating repetitive tasks, organizations can scale their support while reducing overall costs.

Deliver Seamless Support Within Collaboration Channels

Provide proactive reminders and answers within collaboration channels like Microsoft Teams and Slack, creating a single point of interaction that reduces manual effort and eliminates the need to sift through various portals.

Autonomous Employee Support

Enhance employee experience with Aisera’s AI Service Desk, which features an agentic AI Copilot that autonomously executes tasks with minimal human intervention. Using Aisera’s agentic reasoning and orchestration engine, it deploys task-specific agents that can install software, send proactive notifications, and more on the user’s behalf.

Universal Agentic AI Copilot

Elevate employee experience with Aisera’s Universal Agentic AI Copilot, which leverages domain-specific LLMs – encompassing IT, HR, Legal, Facilities, Procurement, Supply Chain, Marketing, Sales, and more – to resolve employee requests across the enterprise. It offers a unified interface for employees to ask any question, directing queries to the appropriate domain-specific AI agent while facilitating seamless context switching during conversations.

Enterprise-wide Search

Easily search for information across multiple disparate data sources and business applications in an intuitive and conversational way. By deploying an information retrieval AI agent, the agentic AI Copilot generates answers and summaries while providing links for additional details.

LLM-Powered AI Workflows & Event Studio

Aisera’s AI Service Desk allows you to leverage 3,000+ pre-built and third-party LLM-powered AI workflows that can be triggered conversationally through system events, webhooks, schedules, and event data posted from other systems, in order to auto-resolve incoming requests, reduce resolution times, and increase case deflections.

Rich, Pre-Built Integrations

Easily search for information across multiple disparate data sources and business applications in an intuitive and conversational way. By deploying an information retrieval AI agent, the agentic AI Copilot generates answers and summaries while providing links for additional details.

Human-in-the-Loop Reinforcement Learning

By continuously learning from service desk tickets, knowledge sources, and conversation logs, Aisera’s agentic reasoning & orchestration engine fosters a deeper understanding of user intent and context. This ongoing learning process enhances response accuracy, ultimately delivering an accurate, consistent, and personalized employee experience.

Seamless Escalation to Live Agents

The agentic AI Copilot, as part of Aisera’s AI Service Desk, auto-detects sentiment and escalates conversations seamlessly to a live agent. This ensures a smooth and efficient escalation process to enhance the overall employee experience and satisfaction in your IT help desk.

Benefits and Integrations

Automate 75% of employee requests, helping them focus on strategic priorities.

Experience up to 90% cost savings by automating processes with minimal human intervention.

Achieve up to 80% customer satisfaction (CSAT) by proactively addressing employee needs.

AI Service Desk FAQs

What is the role of a service desk?

A Service Desk focuses on various ITSM activities critical for enabling high quality service delivery. Centralized and efficient, it streamlines operations and removes repetitive tasks, enabling standardized processes to meet customer needs effectively.

What is AI Service Management?

An Artificial Intelligence help desk or service desk utilizes Generative AI and automation into traditional IT Service Management (ITSM) processes to enhance the efficiency, effectiveness, and responsiveness of IT service delivery. This can be applied to various aspects of ITSM, including incident management, problem management, change management, service request fulfillment, and more.

What is the difference between helpdesk and service desk?

The key distinction between help desk and service desk is in their focus. The IT helpdesk caters to individual user queries and ticket resolution, while the IT service desk serves as a contact point for service requests, problem management and integrated business process support. Read the help desk vs service desk article to learn more.

What software is used for IT help desk?

Software platforms such as ServiceNow, Zoho Desk, Freshdesk, BMC, Cherwell, and others efficiently organize requests and inquiries  as tickets for support agents. They streamline support processes using workflows and automation, enhancing overall efficiency.